Lightspeed incident

Hospitality: Delayed Payout Reporting for EU/UK

Minor Resolved View vendor source →

Lightspeed experienced a minor incident on July 7, 2026 affecting Lightspeed Payments and Lightspeed Payments and 1 more component, lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2026, 10:44 AM UTC
Resolved
Jul 07, 2026, 01:03 PM UTC
Duration
2h 19m
Detected by Pingoru
Jul 07, 2026, 10:44 AM UTC

Affected components

Lightspeed PaymentsLightspeed PaymentsPaymentsLightspeed Payments

Update timeline

  1. monitoring Jul 07, 2026, 10:44 AM UTC

    Payouts initiated on July 5th and July 6th are currently not visible in the Back Office, despite being successfully transferred to the respective bank accounts. This issue impacts Lightspeed Payments reporting for users in Europe (excluding Switzerland) and Australia. The root cause has already been identified. The affected reports are currently being ingested, but this process is taking additional time to complete. We will continue monitoring the progress until all reports are available in the Back Office.

  2. monitoring Jul 07, 2026, 11:39 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Jul 07, 2026, 01:03 PM UTC

    The incident has been resolved. All affected payouts are now correctly reflected in the Back Office.