Lightspeed incident

Lightspeed K-series: App becomes unresponsive after screen off post-payment confirmation

Minor Resolved View vendor source →

Lightspeed experienced a minor incident on June 17, 2026 affecting Lightspeed Payments, lasting 23h 33m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2026, 07:48 AM UTC
Resolved
Jun 18, 2026, 07:22 AM UTC
Duration
23h 33m
Detected by Pingoru
Jun 17, 2026, 07:48 AM UTC

Affected components

Lightspeed Payments

Update timeline

  1. investigating Jun 17, 2026, 07:48 AM UTC

    We are currently investigating an issue where the Lightspeed K-Series app becomes unresponsive on iOS devices when the iPhone is locked (screen turned off) after a payment has successfully completed. Workaround: Force-close and restart the app to restore functionality.

  2. identified Jun 17, 2026, 03:34 PM UTC

    Update: We have successfully identified the issue. We are working to deploy a fix and expect version 26.24.1 to be available on the App Store as soon as possible.

  3. resolved Jun 18, 2026, 07:22 AM UTC

    We have released a fix for this issue in version 26.24.1. Please update your Lightspeed K-Series app through the App Store to resolve the problem.