KUARIO Outage History

KUARIO is up right now

KUARIO had 30 outages in the last 2 years totaling 209h 0m of downtime, averaging 1.2 incidents per month.

There were 30 KUARIO outages since October 24, 2024 totaling 209h 0m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.kuario.com

Notice September 7, 2026

KUARIO App Update

Detected by Pingoru
Sep 07, 2026, 12:22 PM UTC
Resolved
Sep 08, 2026, 01:08 PM UTC
Duration
1d
Affected: KUARIO WebsiteKUARIO Apps
Timeline · 3 updates
  1. investigating Sep 07, 2026, 12:22 PM UTC

    We are releasing an update to the KUARIO App today. This update will focus mainly on a fix for External Login Provider issues like Microsoft and Google. As well as fixes for uploading documents uploaded from Google Drive. The changes will be visible immediately after updating the app. See what has changed: https://wiki.kuario.com/en/changelogs/kuario-app

  2. monitoring Sep 07, 2026, 02:48 PM UTC

    We sent the KUARIO App to the App Store and the Android Play Store. For Android it is live, the Apple App Store might take a little longer.

  3. resolved Sep 08, 2026, 01:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 2, 2026

Microsoft 365 Login Issues

Detected by Pingoru
Sep 02, 2026, 02:54 PM UTC
Resolved
Sep 03, 2026, 07:29 PM UTC
Duration
1d 4h
Affected: Business PortalPersonal portalKUARIO Apps
Timeline · 3 updates
  1. identified Sep 02, 2026, 02:54 PM UTC

    We are currently aware of an ongoing issue affecting several Microsoft 365 services. As a result, some KUARIO users may experience problems signing in using their Microsoft account. Microsoft has acknowledged the incident and is actively working on a resolution. We are closely monitoring the situation and will provide updates as more information becomes available. Users can follow Microsoft's official status updates here: Microsoft Service Health Status https://status.cloud.microsoft/ We apologize for any inconvenience this may cause and appreciate your patience while Microsoft works to resolve the issue.

  2. identified Sep 02, 2026, 02:58 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Sep 03, 2026, 07:29 PM UTC

    Microsoft has just announced that all issues with their 365 products have been resolved.

Read the full incident report →

Major August 21, 2026

Intermittent Issue with PDF Printing Resulting in Blank Pages

Detected by Pingoru
Aug 21, 2026, 08:02 AM UTC
Resolved
Aug 21, 2026, 09:15 AM UTC
Duration
1h 13m
Affected: Print API
Timeline · 3 updates
  1. investigating Aug 21, 2026, 08:02 AM UTC

    We are investigating an issue where printing certain PDF documents may occasionally result in one or more blank pages being printed instead of the expected content. The issue appears to affect only specific PDF files and printing configurations. Our team is actively analyzing the root cause and working on a resolution. We apologize for any inconvenience and will provide further updates as they become available.

  2. identified Aug 21, 2026, 09:05 AM UTC

    We have determined that the problem can occur when the PDF specifies a paper size that differs from that of the printer on which the job is released. We are working on a permanent solution.

  3. resolved Aug 21, 2026, 09:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 3, 2026

Login issues

Detected by Pingoru
Jul 03, 2026, 05:00 AM UTC
Resolved
Jul 03, 2026, 05:15 AM UTC
Duration
14m
Affected: Main API
Timeline · 2 updates
  1. investigating Jul 03, 2026, 05:00 AM UTC

    We are currently investigating this issue.

  2. resolved Jul 03, 2026, 05:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 21, 2026

User Login issues

Detected by Pingoru
May 21, 2026, 08:35 AM UTC
Resolved
May 21, 2026, 03:07 PM UTC
Duration
6h 31m
Affected: Personal portalKUARIO Apps
Timeline · 4 updates
  1. identified May 21, 2026, 08:35 AM UTC

    The issue has been identified, and we are working on a fix.

  2. monitoring May 21, 2026, 10:12 AM UTC

    We applied a fix to the User website (login.kuario.com). The update for the Android and iOS apps is submitted to the app stores and will be available in a few hours.

  3. monitoring May 21, 2026, 12:43 PM UTC

    The updated app for Android devices, which contains the fix is live. Please update KUARIO on your Android device as soon as possible.

  4. resolved May 21, 2026, 03:07 PM UTC

    The User Login issues have been resolved. Please update KUARIO on your Android and iOS devices.

Read the full incident report →

Major March 6, 2026

Issues with Twint payments on printer

Detected by Pingoru
Mar 06, 2026, 05:35 PM UTC
Resolved
Mar 09, 2026, 08:16 AM UTC
Duration
2d 14h
Affected: Payment API
Timeline · 2 updates
  1. identified Mar 06, 2026, 05:35 PM UTC

    We are currently experiencing issues with direct Twint payments on printers. Top-ups with Twint are working fine and can be used as a workaround.

  2. resolved Mar 09, 2026, 08:16 AM UTC

    Our Payment Service Provider has released a solution. This makes it possible once again to make Twint payments on Ricoh MFPs equipped with the KUARIO Kiosk.

Read the full incident report →

Notice February 27, 2026

Problem with installation V3.5.3 Ricoh MFP Kiosk

Detected by Pingoru
Feb 27, 2026, 05:58 PM UTC
Resolved
Feb 27, 2026, 05:58 PM UTC
Duration
–
Timeline · 1 update
  1. resolved Feb 27, 2026, 05:58 PM UTC

    KUARIO has released version 3.5.5 of the KUARIO MFP Kiosk for Ricoh, resolving installation issues encountered on several newer Ricoh models. The latest version is now available for download from our website.

Read the full incident report →

Minor February 24, 2026

TWINT Service Disruption RICOH MFP Kiosk

Detected by Pingoru
Feb 24, 2026, 04:03 PM UTC
Resolved
Feb 25, 2026, 06:20 AM UTC
Duration
14h 16m
Affected: Main APIBusiness PortalPersonal portalPayment APIPrint APIKUARIO WebsiteMonitoring APIKUARIO AppsScan APIImport API
Timeline · 2 updates
  1. investigating Feb 24, 2026, 04:03 PM UTC

    We are currently experiencing a Service Disruption regarding TWINT payments with RICOH MFP Kiosk. We are investigating the issue.

  2. resolved Feb 25, 2026, 06:20 AM UTC

    The issue with our payment provider has been resolved. Twint payments can once again be made on Ricoh MFPs.

Read the full incident report →

Minor February 3, 2026

Currently lower performance

Detected by Pingoru
Feb 03, 2026, 11:51 AM UTC
Resolved
Feb 03, 2026, 05:26 PM UTC
Duration
5h 34m
Affected: Main APIPayment APIPrint APIScan APIImport API
Timeline · 4 updates
  1. investigating Feb 03, 2026, 11:52 AM UTC

    We are currently investigating the performance issues on the platform.

  2. investigating Feb 03, 2026, 12:07 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 03, 2026, 12:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 03, 2026, 05:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 20, 2026

We are experiencing performance issues

Detected by Pingoru
Jan 20, 2026, 11:40 AM UTC
Resolved
Jan 20, 2026, 12:08 PM UTC
Duration
27m
Affected: Main APIBusiness PortalPersonal portalPayment APIPrint APIMonitoring APIKUARIO AppsScan APIImport API
Timeline · 6 updates
  1. investigating Jan 20, 2026, 11:40 AM UTC

    We are currently investigating this issue.

  2. investigating Jan 20, 2026, 11:52 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 20, 2026, 11:53 AM UTC

    Our team is currently working hard to identify the cause of this issue. We will keep you informed as soon as more information becomes available.

  4. identified Jan 20, 2026, 12:03 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Jan 20, 2026, 12:05 PM UTC

    We have identified the cause of the issue and implemented the necessary improvements to prevent this from happening again.

  6. resolved Jan 20, 2026, 12:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 14, 2026

Issues with uploading print jobs

Detected by Pingoru
Jan 14, 2026, 04:24 PM UTC
Resolved
Jan 14, 2026, 06:06 PM UTC
Duration
1h 41m
Affected: Print API
Timeline · 3 updates
  1. investigating Jan 14, 2026, 04:24 PM UTC

    At present, customers of the KUARIO print solution are experiencing problems uploading documents. We are investigating this issue and expect to resolve it shortly.

  2. identified Jan 14, 2026, 05:51 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 14, 2026, 06:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 3, 2025

The Visa top-up option is no longer displayed for users who have registered Switzerland as their country.

Detected by Pingoru
Nov 03, 2025, 11:58 AM UTC
Resolved
Nov 03, 2025, 11:58 AM UTC
Duration
–
Affected: Payment APIKUARIO Apps
Timeline · 1 update
  1. resolved Nov 03, 2025, 11:58 AM UTC

    The Visa top-up option is no longer displayed for users who have registered Switzerland as their country. According to Visa AFT regulations, it is not permitted to perform top-ups for VISA cardholders outside the EEA. To avoid confusion about this, we have removed the VISA top-up option for users who have selected Switzerland as their country in their KUARIO Account.

Read the full incident report →

Major September 5, 2025

Some top-up methods are not handled correctly.

Detected by Pingoru
Sep 05, 2025, 07:55 AM UTC
Resolved
Sep 05, 2025, 01:08 PM UTC
Duration
5h 12m
Affected: Payment API
Timeline · 3 updates
  1. investigating Sep 05, 2025, 07:55 AM UTC

    We are currently investigating this issue.

  2. identified Sep 05, 2025, 08:37 AM UTC

    There is currently an issue with one of our payment providers. The payment provider is working to resolve the issue as quickly as possible. Until this issue is resolved, we recommend choosing other payment methods where possible.

  3. resolved Sep 05, 2025, 01:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 3, 2025

Reduced performance on the KUARIO platform

Detected by Pingoru
Sep 03, 2025, 08:36 AM UTC
Resolved
Sep 03, 2025, 08:41 AM UTC
Duration
4m
Affected: Main APIBusiness PortalPersonal portalPayment APIKUARIO AppsImport API
Timeline · 2 updates
  1. investigating Sep 03, 2025, 08:36 AM UTC

    We regret to inform you that we are currently experiencing performance issues on the KUARIO platform. This may cause applications and devices to have problems logging in. We are investigating the source of this incident and will provide a solution as soon as possible.

  2. resolved Sep 03, 2025, 08:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 2, 2025

We are currently experiencing lower performance of the KUARIO platform.

Detected by Pingoru
Sep 02, 2025, 08:25 AM UTC
Resolved
Sep 02, 2025, 09:14 AM UTC
Duration
48m
Affected: Main APIBusiness PortalPersonal portalPayment APIKUARIO AppsImport API
Timeline · 6 updates
  1. investigating Sep 02, 2025, 08:25 AM UTC

    We are currently investigating this issue.

  2. identified Sep 02, 2025, 08:35 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Sep 02, 2025, 08:38 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Sep 02, 2025, 08:50 AM UTC

    We are continuing to work on a fix for this issue.

  5. identified Sep 02, 2025, 09:00 AM UTC

    We are continuing to work on a fix for this issue.

  6. resolved Sep 02, 2025, 09:14 AM UTC

    Process found that causes performance issues. Issue resolved.

Read the full incident report →

Minor August 27, 2025

KUARIO manager login issue

Detected by Pingoru
Aug 27, 2025, 01:12 PM UTC
Resolved
Aug 27, 2025, 02:30 PM UTC
Duration
1h 17m
Affected: Business Portal
Timeline · 3 updates
  1. investigating Aug 27, 2025, 01:12 PM UTC

    A number of our customers are experiencing problems logging into the manager. We are investigating the reason why login attempts are not always successful.

  2. monitoring Aug 27, 2025, 02:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 27, 2025, 02:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 5, 2025

Problem paying at PayBox

Detected by Pingoru
Jun 05, 2025, 01:55 PM UTC
Resolved
Jun 05, 2025, 02:20 PM UTC
Duration
24m
Timeline · 3 updates
  1. investigating Jun 05, 2025, 01:55 PM UTC

    We are currently experiencing problems with customers trying to pay via the Nayax Pinterminal

  2. identified Jun 05, 2025, 02:18 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 05, 2025, 02:20 PM UTC

    Fix for the problem has been implemented. Payments using the PayBox no longer cause problems.

Read the full incident report →

Notice May 20, 2025

Issue uploading new printjobs with KUARIO

Detected by Pingoru
May 20, 2025, 12:59 PM UTC
Resolved
May 20, 2025, 01:03 PM UTC
Duration
4m
Affected: Print API
Timeline · 2 updates
  1. investigating May 20, 2025, 12:59 PM UTC

    We are currently investigation this issue

  2. resolved May 20, 2025, 01:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 6, 2025

Some Visa Direct payments are not allowed anymore

Detected by Pingoru
Mar 06, 2025, 05:40 PM UTC
Resolved
Mar 06, 2025, 05:40 PM UTC
Duration
–
Affected: Payment API
Timeline · 1 update
  1. resolved Mar 06, 2025, 05:40 PM UTC

    The risk associated with processing cross-border web payments through Visa "card not present" Direct (Visa's account-funded transaction program) is considered too high and, as a result, is no longer permitted by Visa at this time. Web payments made with VISA cards from the following countries (AT, BE, BG, CY, CZ, DE, DK, EE, ES, FI, FR, GR, HR, HU, IE, IS, IT, LI, LT, LU, LV, MT, NL, NO, PL, PT, RO, SE, SI, SK) are accepted. Visa card present payments are still available for users outside the mentioned countries.

Read the full incident report →

Minor March 3, 2025

Issues regarding institution login

Detected by Pingoru
Mar 03, 2025, 10:36 AM UTC
Resolved
Mar 03, 2025, 10:39 AM UTC
Duration
3m
Affected: Main APIBusiness PortalPersonal portalKUARIO WebsiteKUARIO Apps
Timeline · 2 updates
  1. investigating Mar 03, 2025, 10:36 AM UTC

    We are currently investigating this issue.

  2. resolved Mar 03, 2025, 10:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 13, 2025

Issue with VISA (Euro) top-ups and payment

Detected by Pingoru
Feb 13, 2025, 09:30 AM UTC
Resolved
Feb 13, 2025, 07:57 PM UTC
Duration
10h 26m
Affected: Payment API
Timeline · 3 updates
  1. investigating Feb 13, 2025, 09:30 AM UTC

    A large number of our customers are currently experiencing problems making VISA Euro payments and top-ups. Our PSP is investigating the cause of this problem.

  2. identified Feb 13, 2025, 02:15 PM UTC

    Visa transactions outside the EU are currently denied.

  3. resolved Feb 13, 2025, 07:57 PM UTC

    Visa has tightened its rules for accepting cards outside the EEA. As a result, many payments are being refused by users with Visa cards outside the EEA. Unfortunately, these users can only top-up via another method.

Read the full incident report →

Notice January 30, 2025

Delay processing print jobs

Detected by Pingoru
Jan 30, 2025, 09:54 AM UTC
Resolved
Jan 30, 2025, 09:54 AM UTC
Duration
–
Affected: Print API
Timeline · 1 update
  1. resolved Jan 30, 2025, 09:54 AM UTC

    We have had a delay in processing print jobs. Being able to process print jobs has taken longer than usual as a result. When releasing print jobs on the printer, an error message appeared as a result. We have found and fixed the cause.

Read the full incident report →

Minor January 22, 2025

Performance issues

Detected by Pingoru
Jan 22, 2025, 12:14 PM UTC
Resolved
Jan 22, 2025, 01:41 PM UTC
Duration
1h 27m
Affected: Main APIPayment API
Timeline · 3 updates
  1. investigating Jan 22, 2025, 12:14 PM UTC

    We are currently investigating this issue.

  2. monitoring Jan 22, 2025, 12:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 22, 2025, 01:41 PM UTC

    This incident has been resolved.

Read the full incident report →