Resolved after 10 hours 26 minutes, affecting Payment API, on February 13, 2025.
Visa has tightened its rules for accepting cards outside the EEA. As a result, many payments are being refused by users with Visa cards outside the EEA. Unfortunately, these users can only top-up via another method.
Affected components
Update timeline
- investigating Feb 13, 2025, 09:30 AM UTC
A large number of our customers are currently experiencing problems making VISA Euro payments and top-ups. Our PSP is investigating the cause of this problem.
- identified Feb 13, 2025, 02:15 PM UTC
Visa transactions outside the EU are currently denied.
- resolved Feb 13, 2025, 07:57 PM UTC
Visa has tightened its rules for accepting cards outside the EEA. As a result, many payments are being refused by users with Visa cards outside the EEA. Unfortunately, these users can only top-up via another method.
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