KUARIO incident

We are currently experiencing lower performance of the KUARIO platform.

Resolved after 48 minutes, affecting Main API and Business Portal and 1 more, on September 2, 2025.

identified Sep 02, 2025, 09:00 AM UTC

We are continuing to work on a fix for this issue.

Started
Sep 02, 2025, 08:25 AM UTC
Resolved
Sep 02, 2025, 09:14 AM UTC
Duration
48m
Detected by Pingoru
Sep 02, 2025, 08:25 AM UTC

Affected components

Main APIBusiness PortalPersonal portalPayment APIKUARIO AppsImport API

Update timeline

  1. investigating Sep 02, 2025, 08:25 AM UTC

    We are currently investigating this issue.

  2. identified Sep 02, 2025, 08:35 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Sep 02, 2025, 08:38 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Sep 02, 2025, 08:50 AM UTC

    We are continuing to work on a fix for this issue.

  5. identified Sep 02, 2025, 09:00 AM UTC

    We are continuing to work on a fix for this issue.

  6. resolved Sep 02, 2025, 09:14 AM UTC

    Process found that causes performance issues. Issue resolved.

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