KUARIO incident
Intermittent Issue with PDF Printing Resulting in Blank Pages
Resolved after 1 hour 13 minutes, affecting Print API, on August 21, 2026.
We have determined that the problem can occur when the PDF specifies a paper size that differs from that of the printer on which the job is released. We are working on a permanent solution.
Affected components
Update timeline
- investigating Aug 21, 2026, 08:02 AM UTC
We are investigating an issue where printing certain PDF documents may occasionally result in one or more blank pages being printed instead of the expected content. The issue appears to affect only specific PDF files and printing configurations. Our team is actively analyzing the root cause and working on a resolution. We apologize for any inconvenience and will provide further updates as they become available.
- identified Aug 21, 2026, 09:05 AM UTC
We have determined that the problem can occur when the PDF specifies a paper size that differs from that of the printer on which the job is released. We are working on a permanent solution.
- resolved Aug 21, 2026, 09:15 AM UTC
This incident has been resolved.
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