KUARIO incident

Some top-up methods are not handled correctly.

Resolved after 5 hours 12 minutes, affecting Payment API, on September 5, 2025.

identified Sep 05, 2025, 08:37 AM UTC

There is currently an issue with one of our payment providers. The payment provider is working to resolve the issue as quickly as possible. Until this issue is resolved, we recommend choosing other payment methods where possible.

Started: Sep 05, 2025, 07:55 AM UTC
Resolved: Sep 05, 2025, 01:08 PM UTC
Duration: 5h 12m
Detected by Pingoru: Sep 05, 2025, 07:55 AM UTC

Affected components

Payment API

Update timeline

investigating Sep 05, 2025, 07:55 AM UTC

We are currently investigating this issue.
identified Sep 05, 2025, 08:37 AM UTC

There is currently an issue with one of our payment providers. The payment provider is working to resolve the issue as quickly as possible. Until this issue is resolved, we recommend choosing other payment methods where possible.
resolved Sep 05, 2025, 01:08 PM UTC

This incident has been resolved.

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