KUARIO incident

We are experiencing performance issues

Resolved after 27 minutes, affecting Main API and Business Portal and 1 more, on January 20, 2026.

monitoring Jan 20, 2026, 12:05 PM UTC

We have identified the cause of the issue and implemented the necessary improvements to prevent this from happening again.

Started
Jan 20, 2026, 11:40 AM UTC
Resolved
Jan 20, 2026, 12:08 PM UTC
Duration
27m
Detected by Pingoru
Jan 20, 2026, 11:40 AM UTC

Affected components

Main APIBusiness PortalPersonal portalPayment APIPrint APIMonitoring APIKUARIO AppsScan APIImport API

Update timeline

  1. investigating Jan 20, 2026, 11:40 AM UTC

    We are currently investigating this issue.

  2. investigating Jan 20, 2026, 11:52 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 20, 2026, 11:53 AM UTC

    Our team is currently working hard to identify the cause of this issue. We will keep you informed as soon as more information becomes available.

  4. identified Jan 20, 2026, 12:03 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Jan 20, 2026, 12:05 PM UTC

    We have identified the cause of the issue and implemented the necessary improvements to prevent this from happening again.

  6. resolved Jan 20, 2026, 12:08 PM UTC

    This incident has been resolved.

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