KUARIO incident

Issues with Twint payments on printer

Resolved after 2 days 14 hours, affecting Payment API, on March 6, 2026.

resolved Mar 09, 2026, 08:16 AM UTC

Our Payment Service Provider has released a solution. This makes it possible once again to make Twint payments on Ricoh MFPs equipped with the KUARIO Kiosk.

Started
Mar 06, 2026, 05:35 PM UTC
Resolved
Mar 09, 2026, 08:16 AM UTC
Duration
2d 14h
Detected by Pingoru
Mar 06, 2026, 05:35 PM UTC

Affected components

Payment API

Update timeline

  1. identified Mar 06, 2026, 05:35 PM UTC

    We are currently experiencing issues with direct Twint payments on printers. Top-ups with Twint are working fine and can be used as a workaround.

  2. resolved Mar 09, 2026, 08:16 AM UTC

    Our Payment Service Provider has released a solution. This makes it possible once again to make Twint payments on Ricoh MFPs equipped with the KUARIO Kiosk.

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