Kaseya Outage History
Kaseya degraded · 2 active incidents View live status →Kaseya had 144 outages in the last 2 years totaling 310h 35m of downtime — averaging 5.9 incidents per month.
There were 144 Kaseya outages since May 30, 2025 totaling 310h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.
Datto SaaS Protection - Service disruption for customers hosted on node 'aue1-bfyii-2213'
Timeline · 4 updates
- investigating Oct 01, 2026, 07:58 PM UTC
We are aware of a problem where Datto SaaS Protection customers hosted on V2 node 'aue1-bfyii-2213' are experiencing a disruption to SaaS Protection services. The Kaseya Engineering Team is currently investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- identified Oct 01, 2026, 08:21 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 01, 2026, 08:47 PM UTC
Our R&D team has resolved the issue and customers hosted on 'aue1-bfyii-2213' should now be accessible and accounts are functioning normally. We are monitoring for any other issues.
- resolved Oct 02, 2026, 02:22 PM UTC
This incident has been resolved.
BMS & Vorex - Billing and Invoice Errors
Affected: Vorex
Timeline · 3 updates
- investigating Oct 01, 2026, 05:55 PM UTC
We are aware of a problem in both BMS and Vorex where users are getting errors when generating batch invoices, using billing automations to send invoices, and issues using the "Post All" button when in the "Billing Review" stage. The Kaseya Engineering Team is investigating the issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- identified Oct 01, 2026, 06:06 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 01, 2026, 08:10 PM UTC
The Kaseya Engineering Team has fixed issues related to generating batch invoices and with using billing automation. The issue with the "Post All" button when on the "Billing Review" stage will be fixed at a later date. As a workaround, users can use the bulk select option to select multiple or all line items at once, then click "Post" instead of "Post All". This provides the same result by posting all selected line items, with just one additional step while we work on a permanent fix.
Kaseya Quote Manager - Intermittent Latency when navigating throughout the platform
Timeline · 3 updates
- investigating Oct 01, 2026, 02:41 PM UTC
We are aware of a problem where users can experience extended latency when navigating throughout the Kaseya Quote Manager Platform. The Kaseya Engineering Team are investigating the issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- monitoring Oct 01, 2026, 02:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 01, 2026, 05:00 PM UTC
This incident has been resolved.
Datto SaaS Protection - M365 Backup Performance Degradation - Post-Graph Migration
Timeline · 1 update
Service Disruption - VSA 10 - APAC-Hosted-1
Timeline · 5 updates
- investigating Sep 30, 2026, 02:51 PM UTC
We are currently experiencing service disruption for the below mentioned server, where administrators may be unable to login to UI. Our team is actively working to restore functionality at this time. We apologize for any inconvenience. - Cloud Operations Team
- investigating Sep 30, 2026, 02:58 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 30, 2026, 03:30 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 30, 2026, 03:31 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 30, 2026, 05:03 PM UTC
This incident has been resolved.
[Kaseya Quote Manager] - [Access] - 504 Azure Front Door Error and Slowness
Timeline · 2 updates
- investigating Sep 30, 2026, 12:25 AM UTC
We are aware of a problem where Kaseya Quote Manager users get a 504 Azure Front Door error, and potential slowness if able to access KQM. The Kaseya Engineering Team is currently investigating the issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- resolved Sep 30, 2026, 01:03 AM UTC
This incident has been resolved.
ConnectBooster - Intermittent Sync and Access issues
Timeline · 3 updates
- identified Sep 28, 2026, 04:18 PM UTC
We are aware of a problem where some users are experiencing intermittent sync and access issues within their ConnectBooster portals. The Kaseya Engineering Team have Identified the issue are are working on a fix. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- monitoring Sep 28, 2026, 10:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 28, 2026, 11:39 PM UTC
This incident has been resolved.
DattoRMM - Syrah/Vidal - Cagservice.exe is being flagged as malicious (Rapidstop) by Microsoft Defender for Endpoint.
Timeline · 4 updates
Autotask - All Regions - LiveMobile inaccessible on Android Devices, https://autotask.net Certificate Error, and Datto RMM Integration Errors
Timeline · 5 updates
- investigating Sep 28, 2026, 01:28 PM UTC
We are aware of a problem where LiveMobile is inaccessible on Android devices across all regions. The Kaseya Engineering Team is investigating the issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- identified Sep 28, 2026, 02:39 PM UTC
The issue has been identified and a fix is being implemented. When logging into Autotask on the web, to ensure the best connectivity to your Autotask instance, please double check your configuration to ensure that the zone specific (ww# or ww##) URL is being used.
- monitoring Sep 28, 2026, 03:34 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 28, 2026, 05:08 PM UTC
Monitoring post release detected an issue with the Autotask and Datto RMM integration. This issue caused tickets to fail to create from Datto RMM, prevented access to the Autotask integration settings in Datto RMM, and prevented new monitor creation in Datto RMM when the option to "Create a Ticket" was set. A new fix has been deployed to correct these issues and we will continue to monitor the results.
- resolved Sep 28, 2026, 06:17 PM UTC
This incident has been resolved.
Kaseya Quote Manager - Quotes and Sales Orders Not Syncing to Autotask or ConnectWise
Timeline · 4 updates
- investigating Sep 28, 2026, 09:06 AM UTC
We are aware of a problem where Quotes and Sales Orders created in Kaseya Quote Manager are not syncing over to Autotask. The Kaseya Engineering Team are aware of the issue and are currently investigating further. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- identified Sep 28, 2026, 11:27 AM UTC
The Engineering Team identified the issue that caused the sync requests for both the Autotask PSA and ConnectWise PSA integrations to queue up. Mitigation measures have been applied to increase the throughput to help with processing the queue.
- monitoring Sep 28, 2026, 12:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 28, 2026, 12:55 PM UTC
This incident has been resolved.
Autotask PSA - UK01, UK02, UK03, EU1, DE1 - Latency and Errors Observed Within the UI
Timeline · 4 updates
- investigating Sep 24, 2026, 07:21 AM UTC
We are aware of a problem where latency and error messages are being observed when navigating the Autotask UI. The Kaseya Engineering Team is aware of this behaviour and is currently investigating. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- identified Sep 24, 2026, 08:11 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 24, 2026, 08:37 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 24, 2026, 09:34 AM UTC
This incident has been resolved.
RocketCyber - Unable to switch Organizations
Timeline · 3 updates
- investigating Sep 22, 2026, 07:51 PM UTC
We are aware of a problem where RocketCyber users, who attempt to switch Organizations are encountering the following error, preventing users from being able to switch Organizations: Access Blocked [Organization name] does not have SSO enabled for this KaseyaOne Tenant To access this account, login directly at https://app.rocketcyber.com(US) or https://eu.rocketcyber.com(EU) RocketCyber's monitoring capabilities are unaffected and will continue to gather and send data to the RocketCyber platform. The Kaseya R&D Team is currently investigating and we will provide an update as soon as we have more information.
- monitoring Sep 22, 2026, 11:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 23, 2026, 03:00 PM UTC
This incident has been resolved.
BCDR - Server4715 US-EAST - Unscheduled Maintenance
Timeline · 1 update
- identified Sep 21, 2026, 05:21 PM UTC
We are aware of a problem where Server4715 is undergoing unscheduled maintenance. The Kaseya Engineering Team has identified the problem and are replacing faulted hardware. During this time offsite synchronization and virtual machine performance will be impacted. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - 500 Error When Accessing SaaS Protection Status Page in Datto Partner Portal
Timeline · 6 updates
- investigating Sep 21, 2026, 05:40 AM UTC
We are aware of a problem where Datto SaaS Protection Partners were receiving a 500 error when attempting to access the SaaS Protection Status Page within the Datto Partner Portal. The Kaseya Engineering Team has been involved and they are investigating the issue.
- identified Sep 21, 2026, 08:47 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 21, 2026, 08:55 AM UTC
A fix has been implemented and we are monitoring the results.
- identified Sep 21, 2026, 09:25 AM UTC
The system is recovering after the R&D team took steps to resolve the issue. Some customer may still experience issues accessing the SaaS Protection Status Page while the system is recovering.
- monitoring Sep 21, 2026, 06:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 21, 2026, 08:01 PM UTC
This incident has been resolved.
Datto BCDR - Server5465 - Offsite Sync and Offsite Restore Functionality Impacted
Timeline · 3 updates
- investigating Sep 20, 2026, 01:33 PM UTC
We are aware of a problem where Datto BCDR users associated with Server5465 may experience disruptions affecting offsite synchronization and offsite restore operations. The Kaseya R&D Team is currently investigating the issue and working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- monitoring Sep 20, 2026, 03:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 21, 2026, 12:52 PM UTC
This incident has been resolved.
Datto Networking - Datto Secure Edge - Users Can Experience Throttling Despite Remaining Below The Pooled Data Cap
Timeline · 3 updates
- investigating Sep 17, 2026, 04:05 PM UTC
We are aware of a problem where Datto Networking users are experiencing throttling despite the network's pooled data cap remaining below the configured threshold. The Kaseya Engineering Team is currently investigating this issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- monitoring Sep 17, 2026, 08:57 PM UTC
We have identified the root cause of the issue regarding Datto Networking users experiencing throttling despite the network's pooled data cap remaining below the configured threshold. We are currently monitoring for any new individual cases, however the issue is currently resolved. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
- resolved Sep 18, 2026, 03:39 PM UTC
This incident has been resolved.
VSA9 - Service Disruption - remotecarece3
Timeline · 3 updates
- investigating Sep 17, 2026, 07:33 AM UTC
We are experiencing a service disruption on remotecarece3, where administrators may be unable to login to Ui. Our team is working to restore the functionality on the affected instances at this time. We apologize for any inconvenience. - Cloud Operations Team
- monitoring Sep 17, 2026, 07:59 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 17, 2026, 09:34 AM UTC
This incident has been resolved.
Datto Endpoint Backup for PC - Cloud Siris 299242 - Degraded Cloud Operations
Timeline · 3 updates
- investigating Sep 16, 2026, 07:39 PM UTC
We are aware of a problem where Datto Endpoint Backup for PC users paired to Cloud Device 299242 can experience degraded backup and recovery performance. The Kaseya Engineering Team is currently investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- monitoring Sep 16, 2026, 11:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 18, 2026, 02:56 PM UTC
This incident has been resolved.
Datto Endpoint Backup - UK Region - Intermittent Connectivity Degradation
Timeline · 3 updates
- investigating Sep 16, 2026, 01:14 PM UTC
We are aware of a problem where a subset of Datto Endpoint Backup and Datto Endpoint Backup for PCs nodes in the UK region are currently experiencing intermittent connectivity issues, which may impact backup and recovery operations. The Kaseya Engineering Team is currently investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- identified Sep 16, 2026, 01:56 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 16, 2026, 04:28 PM UTC
This incident has been resolved.
[KaseyaOne & Kaseya Store] Salesforce Global Service Disrution Impacting KaseyaOne and Kaseya Store Services
Affected: KaseyaOneKaseya Store
Timeline · 4 updates
- identified Sep 16, 2026, 09:06 AM UTC
We are currently experiencing a partial service disruption affecting some KaseyaOne and Kaseya Store functionality. Customers may experience issues when viewing or managing Subscriptions and when accessing the Professional Services page. This disruption is related to an ongoing global Salesforce service disruption. Our Engineering team is actively monitoring the situation and its impact on KaseyaOne and Kaseya Store services. We will provide further updates as more information becomes available. Thank you for your patience and understanding.
- identified Sep 16, 2026, 10:31 AM UTC
We continue to monitor the status of the Salesforce service disruption and its effects on our services. The Kaseya Store appears to have recovered, however, some KaseyaOne functionalities are still impacted by the issue.
- monitoring Sep 16, 2026, 01:02 PM UTC
The Engineering team confirmed that we no longer see issues related to either KaseyaOne or Kaseya Store functionality; both services are healthy now. We continue to monitor the situation to ensure we promptly detect and advise of any regressions, should they occur, while the Salesforce Service Status is not marked as fully resolved.
- resolved Sep 16, 2026, 03:20 PM UTC
After continued monitoring, KaseyaOne and Kaseya Store services have remained healthy. This issue is resolved.
Datto BCDR - Server3188 (Canada Region) - Cloud Operations Service Impact
Timeline · 2 updates
- investigating Sep 15, 2026, 01:02 PM UTC
We are aware of a problem where Datto BCDR users paired to Server3188 in the Canada region are experiencing degraded offsite capabilities. The Kaseya Engineering Team is currently investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- resolved Sep 15, 2026, 03:38 PM UTC
This incident has been resolved.
Spanning - Canada and Asia-Pacific Regions - CA/AP-based Spanning Customers Unable To Login
Timeline · 3 updates
- investigating Sep 14, 2026, 04:53 PM UTC
We are aware of a problem where Spanning customers hosted in the CA and AP regions are currently unable to login to their accounts. The Kaseya Engineering Team is currently investigating this issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- monitoring Sep 14, 2026, 06:34 PM UTC
Following the identification of issues affecting customer account access in the Canada and Asia-Pacific regions, further investigation determined that customers in the US region were also impacted. A fix has been deployed, and full access to Spanning accounts has been restored across all affected regions. Our R&D team is monitoring for any other issues.
- resolved Sep 14, 2026, 07:58 PM UTC
This incident has been resolved.
Datto Workplace - US Region - US-based users are currently unable to authenticate to US-hosted cells
Timeline · 3 updates
- investigating Sep 14, 2026, 03:05 PM UTC
We are aware of a problem where US-based users are currently unable to authenticate to US-hosted cells. The Kaseya R&D Team is currently investigating the issue and working towards a resolution. In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team here: https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- monitoring Sep 14, 2026, 03:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 14, 2026, 06:47 PM UTC
This incident has been resolved.
Datto Networking - Network Manager - Datto Secure Edge (SASE) administrators unable to create Fabric Tunnels
Timeline · 2 updates
- investigating Sep 14, 2026, 12:56 PM UTC
We are aware of a problem where Datto Networking users are currently unable to create Fabric Tunnels through Network Manager. The Kaseya Engineering Team is currently investigating the issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- resolved Sep 14, 2026, 02:03 PM UTC
This incident has been resolved.