Kaseya Outage History

We are aware of a problem where a subset of Endpoint Backup v2 assets can experience a backup failure due to error "system.ntfs_reparse_data: invalid argument". The Kaseya R&D Team has identified the issue and is working towards a resolution. In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

The R&D team identified the issue, and developed a fix. The change is currently being tested before proceeding with the rollout to production.

The hotfixed agent version is being rolled out to production following successful testing and validation that the changes implemented by the R&D team resolves the issue. We are deploying the upgrade in batches to mitigate any risks to the health of the infrastructure.

We are continuing the rollout of the fixed agent version to production.

We are continuing to work on a fix for this issue.

We are aware of a problem where BCDR users paired to Server5673 can experience degraded offsite capabilities. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

The backup cadence on pod 'gbe2‑saas‑p1' has been temporarily set to 2x daily backups to maintain high success rates. The 3x daily backup cadence will be restored once it is stable and reliable for all customers. The Kaseya R&D Team will continue to monitor pod performance.

Backup success rate metrics for SharePoint and Teams services on pod 'gbe2-saas-p1' are improving and our R&D team is continuing to monitor pod performance as it recovers.

We are aware of a problem where Datto SaaS Protection Partners are currently unable to onboard new customers within the Partner Portal and are receiving an error. The Kaseya R&D Team has identified the issue and they are actively working on a fix. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

A fix for this issue has been tested and is being prepared for release.

The issue has been identified and a fix is being implemented.

Thank you for your patience while we continue to work on a fix for this issue. A workaround to prevent the error messages has been confirmed. If you navigate within Autotask to the top right-hand corner: My Account > My Settings > Reset Settings Please note that when applying this change, many of your current settings will be reset. This includes certain column choosers, notification template defaults, search grid default criteria, and default checkbox/radio button selections.

We are aware of a problem where Datto Endpoint Backup for PC users paired to Cloud Siris 246891 in the US East region can experience degraded offsite performance. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Our R&D team has identified the issue and are actively working to deploy a fix.

We are aware of a problem where the last backup timestamp for Endpoint Backup v2 assets can fail to update correctly, which may result in false-positive backup threshold alerts within UniView. Please note that this issue does not impact backup performance and is limited to a visual display anomaly only. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where online BCDR devices are reporting as offline through the Datto Continuity integration on our Vidal platform. The Kaseya R&D Team have identified the issue and are working on a fix Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are continuing to work on a fix for this issue.

Our R&D team is continuing to address the current disruption to SaaS Protection services affecting customers hosted on pod 'gbe2-saas-p1'.

Vendor updated that they are currently experiencing American Express transaction failures due to maintenance activity within the American Express network, which extended beyond its planned duration. Vendor is actively working with the American Express team to minimize the impact and prevent additional processing failures while the maintenance is underway. Where possible, we recommend using alternative card brands for new transactions. Merchants may also retry failed American Express transactions after maintenance is complete. We will continue to monitor the situation closely and provide another update as soon as the issue is fully resolved.

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint/Teams backup performance. The Kaseya R&D Team has identified the issue and are actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where BCDR users paired to Server3921 in the US-East region are experiencing degraded performance in offsite operations. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Our R&D team has identified another issue affecting Backup and Recovery services for customers hosted on pod 'usw3-saas-p0' and are actively working to address it.

The issue has been identified. One of the endpoints from Microsoft is responding properly sometimes and others is throwing an error. We have implemented retry functionality for that endpoint and are clearing all errors. We will continue to work on this until all impacted Microsoft connections are stable.