Kaseya incident

[Datto Workplace & Datto File Protection] Users are unable to login

Major Ongoing View vendor source →

Kaseya is currently experiencing a major incident, which began 4h ago. The vendor's full update timeline is below.

Started
May 21, 2026, 08:50 AM UTC
Resolved
Ongoing
Duration
● 3h 31m
Detected by Pingoru
May 21, 2026, 08:50 AM UTC

Update timeline

  1. investigating May 21, 2026, 08:50 AM UTC

    Our R&D team is currently investigating the issue with the Datto Workplace and Datto File Protection portals in the US region being inaccessible at present. The top level URLs being currently inaccessible, customers in other regions can only access the login page through the subdomains. Please subscribe to this post to receive updates as our efforts to resolve this issue progresses. We apologise for the inconvenience caused!

  2. monitoring May 21, 2026, 09:05 AM UTC

    The R&D team has successfully mitigated the issue and the previously affected pages are accessible again. We continue to monitor the health of the service while reviewing avenues to minimize the risk of the issue reoccurring.