Kaseya incident
[Datto Workplace & Datto File Protection] Users are unable to login
Resolved after 5 days 4 hours, on May 21, 2026.
The R&D team has successfully mitigated the issue and the previously affected pages are accessible again. We continue to monitor the health of the service while reviewing avenues to minimize the risk of the issue reoccurring.
Update timeline
- investigating May 21, 2026, 08:50 AM UTC
Our R&D team is currently investigating the issue with the Datto Workplace and Datto File Protection portals in the US region being inaccessible at present. The top level URLs being currently inaccessible, customers in other regions can only access the login page through the subdomains. Please subscribe to this post to receive updates as our efforts to resolve this issue progresses. We apologise for the inconvenience caused!
- monitoring May 21, 2026, 09:05 AM UTC
The R&D team has successfully mitigated the issue and the previously affected pages are accessible again. We continue to monitor the health of the service while reviewing avenues to minimize the risk of the issue reoccurring.
- resolved May 26, 2026, 01:24 PM UTC
This incident has been resolved.
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