Kaseya incident

Datto SaaS Protection - Onboarding new customers and Status page within the Partner Portal are unavailable

Critical Resolved View vendor source →

Kaseya experienced a critical incident on June 3, 2026, lasting 3h 7m. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2026, 11:25 AM UTC
Resolved
Jun 03, 2026, 02:32 PM UTC
Duration
3h 7m
Detected by Pingoru
Jun 03, 2026, 11:25 AM UTC

Update timeline

  1. investigating Jun 03, 2026, 11:25 AM UTC

    We are aware of a problem where customers are unable to onboard new tenants. The status page within the Datto Partner Portal is also unavailable and returning a 500 error. The Kaseya R&D Team is actively working to address the problem. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. identified Jun 03, 2026, 12:42 PM UTC

    Our R&D team has identified the issue and are actively working to deploy a fix.

  3. monitoring Jun 03, 2026, 01:51 PM UTC

    A fix to restore access to the SaaS Protection Status Page within the Partner Portal and Onboarding functionality has been implemented. Our R&D team is actively monitoring for any other issues.

  4. resolved Jun 03, 2026, 02:32 PM UTC

    This incident has been resolved.