Kaseya incident
Datto Workplace AU5 - Agents are unable to connect and sync data; files cannot be created and/or saved in Workplace Online
Resolved after 1 day 4 hours, on May 5, 2026.
A fix has been implemented and we are monitoring the results.
Update timeline
- investigating May 05, 2026, 08:27 AM UTC
We are currently investigating an issue impacting partners on AU5 cell, where connections and data syncs are failing. Affected partners may see server errors in applications, no files appearing on the VFS agent, or connection failures on the V8 agent. At this time, other regions are not affected. Subscribe to the Kaseya Status Page for up to date information at https://status.kaseya.com/
- investigating May 05, 2026, 11:14 AM UTC
The R&D and Infrastructure teams are continuing to investigate the cause of the issue.
- monitoring May 05, 2026, 01:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 06, 2026, 12:45 PM UTC
This incident has been resolved.
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