Kaseya incident

Datto Workplace AU5 - Agents are unable to connect and sync data

Major Ongoing View vendor source →
Started
May 05, 2026, 08:27 AM UTC
Resolved
Ongoing
Duration
● 2h 5m
Detected by Pingoru
May 05, 2026, 08:27 AM UTC

Update timeline

  1. investigating May 05, 2026, 08:27 AM UTC

    We are currently investigating an issue impacting partners on AU5 cell, where connections and data syncs are failing. Affected partners may see server errors in applications, no files appearing on the VFS agent, or connection failures on the V8 agent. At this time, other regions are not affected. Subscribe to the Kaseya Status Page for up to date information at https://status.kaseya.com/

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