Kaseya incident
Issues with payment provider – KaseyaOne & Kaseya Store
Kaseya experienced a major incident on May 22, 2026 affecting KaseyaOne and Kaseya Store, lasting 1h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 22, 2026, 09:37 AM UTC
Our payment provider has flagged an ongoing issue that could potentially affect transaction processing. We are closely monitoring this and will post an update as soon as the situation is resolved or if any impact is detected. Thank you for your patience.
- identified May 22, 2026, 10:23 AM UTC
Vendor updated that they are currently experiencing American Express transaction failures due to maintenance activity within the American Express network, which extended beyond its planned duration. Vendor is actively working with the American Express team to minimize the impact and prevent additional processing failures while the maintenance is underway. Where possible, we recommend using alternative card brands for new transactions. Merchants may also retry failed American Express transactions after maintenance is complete. We will continue to monitor the situation closely and provide another update as soon as the issue is fully resolved.
- resolved May 22, 2026, 11:30 AM UTC
This incident has been resolved.