Kaseya incident

SaaS Alerts Microsoft Manage Service Interruption

Critical Resolved View vendor source →

Kaseya experienced a critical incident on May 11, 2026, lasting 2d 8h. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 05:42 AM UTC
Resolved
May 13, 2026, 01:51 PM UTC
Duration
2d 8h
Detected by Pingoru
May 11, 2026, 05:42 AM UTC

Update timeline

  1. investigating May 11, 2026, 05:42 AM UTC

    We are aware of the ongoing service interruption issue in SaaS Alerts Microsoft Manage Integration. Our team is investigating the issue and working towards a resolution.

  2. investigating May 11, 2026, 07:01 AM UTC

    Kaseya R&D team is continuing to investigate the issue and working towards a resolution.

  3. investigating May 11, 2026, 10:30 AM UTC

    Kaseya R&D team is continuing to investigate the issue and working towards a resolution.

  4. investigating May 11, 2026, 02:39 PM UTC

    We are continuing to investigate this issue.

  5. identified May 11, 2026, 03:12 PM UTC

    The issue has been identified. One of the endpoints from Microsoft is responding properly sometimes and others is throwing an error. We have implemented retry functionality for that endpoint and are clearing all errors. We will continue to work on this until all impacted Microsoft connections are stable.

  6. monitoring May 11, 2026, 06:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved May 13, 2026, 01:51 PM UTC

    We have observed that the Microsoft endpoint is performing as expected. This incident is now closed.