Kaseya incident
Datto SaaS Protection - Backup performance degradation for SharePoint/Teams services on pod 'des1-saas-p0'
Resolved after 2 days 17 hours, on May 18, 2026.
Backup success rate metrics for SharePoint/Teams services on pod 'des1-saas-p0' have returned to normal. Our R&D team is continuing to monitor.
Update timeline
- identified May 18, 2026, 08:15 PM UTC
We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint/Teams backup performance. The Kaseya R&D Team has identified the issue and are actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- monitoring May 18, 2026, 10:25 PM UTC
Our R&D team has implemented changes to address the SharePoint/Teams backup performance degradation affecting some customers on pod 'des1-saas-p0' and they are monitoring the results.
- monitoring May 19, 2026, 12:32 PM UTC
Backup success rate metrics for SharePoint/Teams services on pod 'des1-saas-p0' have returned to normal. Our R&D team is continuing to monitor.
- resolved May 21, 2026, 01:22 PM UTC
This incident has been resolved.
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