Kaseya incident

Datto SaaS Protection - Backup performance degradation for SharePoint/Teams services on pod 'des1-saas-p0'

Minor Resolved View vendor source →

Kaseya experienced a minor incident on May 18, 2026, lasting 1d 22h. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 08:15 PM UTC
Resolved
May 20, 2026, 07:02 PM UTC
Duration
1d 22h
Detected by Pingoru
May 18, 2026, 08:15 PM UTC

Update timeline

  1. identified May 18, 2026, 08:15 PM UTC

    We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint/Teams backup performance. The Kaseya R&D Team has identified the issue and are actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. monitoring May 18, 2026, 10:25 PM UTC

    Our R&D team has implemented changes to address the SharePoint/Teams backup performance degradation affecting some customers on pod 'des1-saas-p0' and they are monitoring the results.

  3. monitoring May 19, 2026, 12:32 PM UTC

    Backup success rate metrics for SharePoint/Teams services on pod 'des1-saas-p0' have returned to normal. Our R&D team is continuing to monitor.