Kaseya incident

Datto Workplace / Datto File Protection - US Cells - SSO login is currently unavailable for users based in the United States

Minor Ongoing View vendor source →

Kaseya is currently experiencing a minor incident, which began 11h ago. The vendor's full update timeline is below.

Started
May 08, 2026, 04:12 PM UTC
Resolved
Ongoing
Duration
● 10h 40m
Detected by Pingoru
May 08, 2026, 04:12 PM UTC

Update timeline

  1. investigating May 08, 2026, 04:12 PM UTC

    We are aware of a problem where a subset of US Datto Workplace and Datto File Protection users cannot login via Portal SSO. Agent login access remains unaffected, and users continue to have full access. The Kaseya R&D Team is investigating the issue and working towards a resolution. Workaround: Please ensure your local region is specified when utilizing direct login: EX: eu.workplace.datto.com EX: us.workplace.datto.com If assistance is needed, our Technical Support team can assist. Note: Users for most cells can login directly to Datto Workplace and Datto File Protection. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. monitoring May 08, 2026, 07:28 PM UTC

    A fix has been implemented and we are monitoring the results.