Kaseya incident
Datto Workplace / Datto File Protection - US Cells - SSO login is currently unavailable for users based in the United States
Resolved after 2 days 20 hours, on May 8, 2026.
A fix has been implemented and we are monitoring the results.
Update timeline
- investigating May 08, 2026, 04:12 PM UTC
We are aware of a problem where a subset of US Datto Workplace and Datto File Protection users cannot login via Portal SSO. Agent login access remains unaffected, and users continue to have full access. The Kaseya R&D Team is investigating the issue and working towards a resolution. Workaround: Please ensure your local region is specified when utilizing direct login: EX: eu.workplace.datto.com EX: us.workplace.datto.com If assistance is needed, our Technical Support team can assist. Note: Users for most cells can login directly to Datto Workplace and Datto File Protection. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- monitoring May 08, 2026, 07:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 11, 2026, 12:47 PM UTC
This incident has been resolved.
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