Kaseya incident

Autotask PSA - LR, UKLR, UK01, UK02, UK03, EU1, DE1 - Intermittent Error Messages

Minor Resolved View vendor source →

Kaseya experienced a minor incident on June 4, 2026, lasting 6h 5m. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2026, 07:55 AM UTC
Resolved
Jun 04, 2026, 02:00 PM UTC
Duration
6h 5m
Detected by Pingoru
Jun 04, 2026, 07:55 AM UTC

Update timeline

  1. investigating Jun 04, 2026, 07:55 AM UTC

    We are aware of a problem where error messages are being experienced when navigating the Autotask PSA UI. The Kaseya R&D Team is actively investigating this behaviour. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. identified Jun 04, 2026, 10:04 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jun 04, 2026, 10:35 AM UTC

    Thank you for your patience while we continue to work on a fix for this issue. A workaround to prevent the error messages has been confirmed. If you navigate within Autotask to the top right-hand corner: My Account > My Settings > Reset Settings Please note that when applying this change, many of your current settings will be reset. This includes certain column choosers, notification template defaults, search grid default criteria, and default checkbox/radio button selections.

  4. monitoring Jun 04, 2026, 01:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 04, 2026, 02:00 PM UTC

    This incident has been resolved.