Is Kaseya down?
Last checked 5m ago2 active incidents: Datto SaaS Protection - Backup performance degradation for…, Datto Endpoint Backup for PC - Service Disruption for Custo…
Kaseya is reporting a partial outage right now (last checked 5m ago). Some components are affected; others remain operational.
Real-time Kaseya status, recent outages, and incident history — pulled directly from Kaseya's official status page at https://status.kaseya.net every 5 minutes. Pingoru tracks 47 Kaseya services and has captured 250 incidents in the last 90 days (97.78% uptime). Get email, Slack, Discord, or webhook alerts the moment Kaseya reports a new incident — free for 5 monitors, no credit card.
Active incidents 2
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Timeline · 8 updates
- identified · Aug 03, 2026, 09:12 AM UTC
We are aware of an issue where some Datto SaaS Protection customers may experience degraded backup performance for Exchange and Teams services. The Kaseya R&D team has identified the issue and is actively working to restore normal backup performance as quickly as possible. For the latest updates, please subscribe to the Kaseya Status Page at https://status.kaseya.com/.
- identified · Aug 03, 2026, 12:31 PM UTC
We are continuing to work on a fix for this issue.
- monitoring · Aug 03, 2026, 01:30 PM UTC
Our R&D team has released a fix to address the backup performance degradation for some M365 services affecting customers hosted in multiple regions and they are closely monitoring.
- identified · Aug 03, 2026, 02:46 PM UTC
Our R&D team is continuing to address the backup performance issues affecting some M365 services on multiple SaaS Protection pods. In the meantime, they are preparing to temporarily reduce backup cadence on affected pods from 3x backups per day to 2x backups per day to help stabilize backup success rates in all affected regions.
- identified · Aug 03, 2026, 03:33 PM UTC
Our R&D team continues to address backup performance issues affecting some Microsoft 365 services across multiple SaaS Protection pods following the transition from EWS to Microsoft Graph APIs. To help stabilize backup success rates and reduce API throttling during this migration, backup cadence on affected pods will be temporarily reduced from 3x backups per day to 2x backups per day.
- identified · Aug 03, 2026, 05:34 PM UTC
Our R&D team has begun deployment of the changes to reduce backup cadence on affected SaaS Protection pods across all regions to 2x backups per day to help stabilize backup success rates further. This change is expected to complete deployment by 20:00 ET (00:00 UTC). Our R&D team is continuing to closely monitor backup performance as these additional changes are implemented.
- identified · Aug 03, 2026, 08:05 PM UTC
Our R&D team is continuing to deploy the configuration changes to adjust backup frequency from 3x backups per day to 2x backups per day on SaaS Protection pods in all regions and we are continuing to closely monitor backup success rate metrics.
- identified · Aug 03, 2026, 09:52 PM UTC
Our R&D team has completed deployment of the configuration changes to SaaS Protection pods in all regions. Daily backup cadence is now temporarily set to 2x backups per day across the fleet to reduce API throttling and help stabilize backup success rate metrics during the transition from EWS to Microsoft Graph APIs. Our R&D team is closely monitoring the effects of the changes and expect backup success rates to begin stabilizing over the next several hours.
Latest: Our R&D team has completed deployment of the configuration changes to SaaS Protection pods in all regions. Daily backup cadence is now temporarily set to 2x backups per day across …
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Timeline · 1 update
- identified · Jul 31, 2026, 05:44 PM UTC
We are aware of a problem where customers using Datto Endpoint Backup for PC and paired with 'use1-dtc-server-5.datto.com' may encounter reduced performance or intermittent issues with offsite capabilities. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Latest: We are aware of a problem where customers using Datto Endpoint Backup for PC and paired with 'use1-dtc-server-5.datto.com' may encounter reduced performance or intermittent issues …
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Recent outages & incidents
Past 90 days-
Timeline · 4 updates
- investigating · Jul 31, 2026, 02:27 AM UTC
Antimalware suites are flagging the Datto RMM Agent update from 15.1.0 as malicious and raising alerts causing Partner distress.
- investigating · Jul 31, 2026, 04:25 PM UTC
Our R&D team is continuing its investigation into this issue and is working closely with a third-party provider to assist in identifying the root cause and resolution.
- monitoring · Jul 31, 2026, 06:43 PM UTC
We have reached out and shared the necessary technical indicators with our third party contact and have received confirmation that corrective actions have been implemented on their side. Based on the information provided to us, the issue should no longer occur with the current version of the agent. We will continue to closely monitor the situation and provide additional updates if necessary. Thank you for your patience and understanding.
- resolved · Aug 03, 2026, 04:04 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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Timeline · 4 updates
- investigating · Jul 31, 2026, 12:48 AM UTC
We are aware of the issue where Filters no longer respect the "Site Name" Criteria resulting in devices that should not be included in the Filter are included in the Filter that then affects Policy/Job targeting.
- investigating · Jul 31, 2026, 02:04 AM UTC
We are continuing to investigate this issue.
- monitoring · Jul 31, 2026, 02:30 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Jul 31, 2026, 03:26 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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Timeline · 3 updates
- identified · Jul 30, 2026, 04:34 PM UTC
We are aware of a problem where some customers hosted on pod 'aue1-saas-p1' are experiencing backup performance degradation for Exchange services. The Kaseya R&D Team has identified the issue and are actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- identified · Jul 30, 2026, 05:45 PM UTC
Our R&D team has implemented configuration changes on pod 'aue1-saas-p1' to help remediate the issue and they are actively monitoring backup performance.
- monitoring · Jul 31, 2026, 03:55 PM UTC
Exchange backup success rate metrics on pod 'aue1-saas-p1' have improved after the changes that were implemented. Our R&D team is continuing to closely monitor backup performance on the pod.
Latest: Exchange backup success rate metrics on pod 'aue1-saas-p1' have improved after the changes that were implemented. Our R&D team is continuing to closely monitor backup performance o…
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Timeline · 4 updates
- investigating · Jul 30, 2026, 03:11 PM UTC
We are aware of a problem where some customers hosted on pod 'gbe2-saas-p0' are experiencing backup performance degradation for some Teams/SharePoint services. The Kaseya R&D Team is actively Investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- identified · Jul 30, 2026, 03:33 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring · Jul 30, 2026, 06:33 PM UTC
Our R&D team has implemented a fix on pod 'gbe2-saas-p0' to address the backup performance degradation affecting some Teams/SharePoint services and we are closely monitoring the results.
- monitoring · Jul 31, 2026, 01:55 PM UTC
Our R&D team has implemented additional changes to further address the issue and they are continuing to closely monitor backup performance on pod 'gbe2-saas-p0' as backup success rate metrics improve.
Latest: Our R&D team has implemented additional changes to further address the issue and they are continuing to closely monitor backup performance on pod 'gbe2-saas-p0' as backup success r…
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Timeline · 4 updates
- investigating · Jul 30, 2026, 01:44 PM UTC
We are aware of a problem where SaaS Protection customers hosted on node 'des1-bfyii-2985' are unable to access their accounts and are experiencing a disruption to their services. The Kaseya R&D Team is actively investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- identified · Jul 30, 2026, 03:45 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring · Jul 30, 2026, 04:26 PM UTC
Our R&D team has implemented a fix to restore account access and have confirmed backups are running. We are monitoring for any other issues.
- resolved · Jul 30, 2026, 08:04 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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See the full Kaseya outage history
43 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
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- Datto SaaS Protection - Backup performance degradation for some M365 services on Multiple Pods OngoingStarted Aug 03, 2026, 09:12 AM UTC · ● 18h 38m
- Datto Endpoint Backup for PC - Service Disruption for Customers Hosted on Cloud Siris 215069 OngoingStarted Jul 31, 2026, 05:44 PM UTC · ● 3d 10h
- Started Jul 31, 2026, 02:27 AM UTC · Resolved Aug 03, 2026, 04:04 PM UTC · 3d 13h
- DRMM (Syrah) -- Device Filter "Site Name" criterion ignored, returns devices from all sites ResolvedStarted Jul 31, 2026, 12:48 AM UTC · Resolved Jul 31, 2026, 03:26 AM UTC · 2h 37m
- Started Jul 30, 2026, 04:34 PM UTC · Resolved Aug 03, 2026, 09:22 AM UTC · 3d 16h
- Started Jul 30, 2026, 03:11 PM UTC · Resolved Aug 01, 2026, 04:05 AM UTC · 1d 12h
- Started Jul 30, 2026, 01:44 PM UTC · Resolved Jul 30, 2026, 08:04 PM UTC · 6h 19m
- Datto SaaS Protection - Service disruption affecting customers hosted on pod 'gbe2-saas-p0' ResolvedStarted Jul 29, 2026, 10:55 AM UTC · Resolved Jul 29, 2026, 08:15 PM UTC · 9h 19m