IronTree Outage History

IronTree is up right now

IronTree had 10 outages in the last 2 years totaling 968h 28m of downtime — averaging 0.4 incidents per month.

There were 10 IronTree outages since February 25, 2026 totaling 968h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.irontree.co.za

Minor May 19, 2026

Cloud Connexa Connectivity Outage

Detected by Pingoru
May 19, 2026, 07:50 AM UTC
Resolved
May 20, 2026, 08:17 AM UTC
Duration
1d
Affected: VPS Hosting
Timeline · 3 updates
  1. investigating May 19, 2026, 07:50 AM UTC

    We are investigating an outage from OpenVPN affecting clients connecting to our VPS using Cloud Connexa license. A ticket has been raised with OpenVPN, and we are actively investigating.

  2. monitoring May 19, 2026, 12:06 PM UTC

    OpenVPN have advised that a fix has been implemented and they are currently monitoring the affected services. We will provide an Incident Report once it has been received from OpenVPN. We appreciate your patience while the matter is being monitored.

  3. resolved May 20, 2026, 08:17 AM UTC

    The OpenVPN clients using CloudConnexa is back up and running. If you continue to experience any issues, please reach out to [email protected]. Thank you for your understanding and patience.

Read the full incident report →

Major May 13, 2026

Internet Intermittent connectivity

Detected by Pingoru
May 13, 2026, 02:21 PM UTC
Resolved
May 15, 2026, 01:21 PM UTC
Duration
1d 22h
Affected: Internet Connectivity
Timeline · 7 updates
  1. investigating May 13, 2026, 02:21 PM UTC

    We are investigating reports of internet connectivity intermittent issues. We will be shutting down our Liquid Internet line temporarily while we troubleshoot with our provider. We apologize for this affect on business operations and we are actively troubleshooting the issue. Please contact [email protected] if you require additional information.

  2. identified May 13, 2026, 03:49 PM UTC

    We have been advised that the connectivity issue has been resolved, we will be testing the line shortly and will provide updates once we have more information.

  3. monitoring May 13, 2026, 04:23 PM UTC

    Our initial testing shows that the line has been restored and it is routing correctly. We will continue to monitor. If you are experiencing disconnects with your vpn or internet connection to our environment, please contact our support at your earliest convenience. We will feedback with more info on the fault, once recieved by our vendor.

  4. monitoring May 14, 2026, 05:59 AM UTC

    We are currently investigating reports of intermittent internet connectivity issues again affecting some services. As part of our troubleshooting process, we will be temporarily shutting down our Liquid Internet line again while we work with our provider to identify and resolve the issue. We apologize for the impact this may have on business operations. Our team is actively working to restore full stability as quickly as possible. For additional information or assistance, Please contact [email protected] if you require additional information.

  5. monitoring May 14, 2026, 06:09 PM UTC

    We have been notified by our ISP that the fault affecting clients routing through certain Internet Service Providers in Cape Town has been resolved. Traffic on the affected line has been rerouted, and the line has been re-enabled. We are currently monitoring and testing connections.

  6. monitoring May 14, 2026, 06:41 PM UTC

    Testing has confirmed that the affected line is now stable and performing as expected. We will continue to monitor connectivity through the night for any further issues.

  7. resolved May 15, 2026, 01:21 PM UTC

    Continuous testing has confirmed that the affected line is now stable and performing as expected. Services have been restored and are operating normally. An incident report will be made available once it has been received from the vendor. Thank you for your patience and understanding during this incident. For additional information or assistance, please contact [email protected]

Read the full incident report →

Major May 5, 2026

Internet Upstream Disruption

Detected by Pingoru
May 05, 2026, 10:27 PM UTC
Resolved
May 06, 2026, 10:42 AM UTC
Duration
12h 15m
Affected: Internet Connectivity
Timeline · 2 updates
  1. investigating May 05, 2026, 10:27 PM UTC

    We are currently investigating a partial outage affecting one of our internet upstream providers. As a precautionary measure, the impacted line has been temporarily taken offline and all traffic is being routed through our secondary line, which is stable and performing normally. There should be no impact on your ability to access your systems. We are actively engaging with our provider to determine the cause and timeline for resolution. If you are experiencing any connectivity issues, please contact our support team at [email protected] and a technician will assist you.

  2. resolved May 06, 2026, 10:42 AM UTC

    Vodacom performed a firmware upgrade on their ASR routers, which resulted in approximately 40 minutes of downtime on our BGP link. Our redundant link remained fully operational during this period, ensuring service continuity with no impact to connectivity.

Read the full incident report →

Major April 30, 2026

IPT Internet Connectivity Incident

Detected by Pingoru
Apr 30, 2026, 10:56 AM UTC
Resolved
May 05, 2026, 10:14 PM UTC
Duration
5d 11h
Affected: Internet Connectivity
Timeline · 3 updates
  1. investigating Apr 30, 2026, 10:56 AM UTC

    We are investigating a possible Internet Connectivity issue on our Vodacom BGP line.

  2. monitoring Apr 30, 2026, 11:16 AM UTC

    Connectivity has returned and showing stable connections, we are actively monitoring and engaging with our IPT Provider.

  3. resolved May 05, 2026, 10:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 8, 2026

Disaster Recovery Web Console degraded

Detected by Pingoru
Apr 08, 2026, 12:52 PM UTC
Resolved
Apr 10, 2026, 08:03 AM UTC
Duration
1d 19h
Affected: Disaster Recovery
Timeline · 3 updates
  1. monitoring Apr 08, 2026, 12:52 PM UTC

    We have been notified by Acronis that the Disaster Recovery Web Console is having issues. Service impact: Some customers might be unable to reach Management Console. Affected by incident: Management console We are busy monitoring this with Acronis and will provide feedback once resolved.

  2. monitoring Apr 08, 2026, 01:38 PM UTC

    Based on our internal testing, systems have been restored. We will close out the incident once we have confirmation from Acronis.

  3. resolved Apr 10, 2026, 08:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 27, 2026

Internet Connectivity Incident

Detected by Pingoru
Mar 27, 2026, 11:43 AM UTC
Resolved
Mar 30, 2026, 08:06 AM UTC
Duration
2d 20h
Affected: Internet Connectivity
Timeline · 3 updates
  1. investigating Mar 27, 2026, 11:43 AM UTC

    We are currently investigating an Internet Connectivity issue relating to our Vodacom DIA, Vodacom have reported an outage to us and they are busy working on a resolution.

  2. monitoring Mar 27, 2026, 12:20 PM UTC

    A fix has been implemented by Vodacom and we are monitoring. Systems currently show online and we are monitoring.

  3. resolved Mar 30, 2026, 08:06 AM UTC

    We are happy systems remain online and operational.

Read the full incident report →

Notice March 24, 2026

Partial Service Disruption – Upstream Internet Provider Outage

Detected by Pingoru
Mar 24, 2026, 05:14 AM UTC
Resolved
Mar 24, 2026, 10:39 AM UTC
Duration
5h 25m
Affected: Internet Connectivity
Timeline · 4 updates
  1. identified Mar 24, 2026, 05:14 AM UTC

    One of our upstream internet providers is currently experiencing an outage. Traffic has been successfully rerouted through our redundant connection, and services remain fully operational. Affected Services: No expected degradation in service We will provide an update if the situation changes or once the upstream provider has fully resolved the issue.

  2. identified Mar 24, 2026, 07:57 AM UTC

    Our upstream provider has identified the issue and is actively working on a resolution. SFP modules are currently being replaced as part of the remediation process. We will provide further updates as more information becomes available.

  3. monitoring Mar 24, 2026, 08:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 24, 2026, 10:39 AM UTC

    Internet connectivity has been successfully restored from the upstream provider. The issue was resolved by reseating the SFP cable from the patch panel, which restored normal connectivity. If you have any questions please contact [email protected].

Read the full incident report →

Notice February 25, 2026

Email Relay Outage

Detected by Pingoru
Feb 25, 2026, 08:25 AM UTC
Resolved
Feb 25, 2026, 01:39 PM UTC
Duration
5h 14m
Timeline · 2 updates
  1. identified Feb 25, 2026, 08:25 AM UTC

    We have identified an issue with our mail rely provider. This is affecting all mail sending for our domain. Please note ticket responses may be delayed until the issue is resolved. Please contact 087 943 2278 for urgent assistance.

  2. resolved Feb 25, 2026, 01:39 PM UTC

    Our email relay issue has been resolved with our service provider. Their system incorrectly flagged our account and has since been rectified.

Read the full incident report →