IronTree Outage History

There were 5 IronTree outages since February 25, 2026 totaling 246h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.irontree.co.za

Minor April 8, 2026

Disaster Recovery Web Console degraded

Detected by Pingoru: Apr 08, 2026, 12:52 PM UTC
Resolved: Apr 10, 2026, 08:03 AM UTC
Duration: 1d 19h

Affected: Disaster Recovery

Timeline · 3 updates

monitoring Apr 08, 2026, 12:52 PM UTC

We have been notified by Acronis that the Disaster Recovery Web Console is having issues. Service impact: Some customers might be unable to reach Management Console. Affected by incident: Management console We are busy monitoring this with Acronis and will provide feedback once resolved.
monitoring Apr 08, 2026, 01:38 PM UTC

Based on our internal testing, systems have been restored. We will close out the incident once we have confirmation from Acronis.
resolved Apr 10, 2026, 08:03 AM UTC

This incident has been resolved.

Read the full incident report →

Major March 27, 2026

Internet Connectivity Incident

Detected by Pingoru: Mar 27, 2026, 11:43 AM UTC
Resolved: Mar 30, 2026, 08:06 AM UTC
Duration: 2d 20h

Affected: Internet Connectivity

Timeline · 3 updates

investigating Mar 27, 2026, 11:43 AM UTC

We are currently investigating an Internet Connectivity issue relating to our Vodacom DIA, Vodacom have reported an outage to us and they are busy working on a resolution.
monitoring Mar 27, 2026, 12:20 PM UTC

A fix has been implemented by Vodacom and we are monitoring. Systems currently show online and we are monitoring.
resolved Mar 30, 2026, 08:06 AM UTC

We are happy systems remain online and operational.

Read the full incident report →

Notice March 24, 2026

Partial Service Disruption – Upstream Internet Provider Outage

Detected by Pingoru: Mar 24, 2026, 05:14 AM UTC
Resolved: Mar 24, 2026, 10:39 AM UTC
Duration: 5h 25m

Affected: Internet Connectivity

Timeline · 4 updates

identified Mar 24, 2026, 05:14 AM UTC

One of our upstream internet providers is currently experiencing an outage. Traffic has been successfully rerouted through our redundant connection, and services remain fully operational. Affected Services: No expected degradation in service We will provide an update if the situation changes or once the upstream provider has fully resolved the issue.
identified Mar 24, 2026, 07:57 AM UTC

Our upstream provider has identified the issue and is actively working on a resolution. SFP modules are currently being replaced as part of the remediation process. We will provide further updates as more information becomes available.
monitoring Mar 24, 2026, 08:51 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 24, 2026, 10:39 AM UTC

Internet connectivity has been successfully restored from the upstream provider. The issue was resolved by reseating the SFP cable from the patch panel, which restored normal connectivity. If you have any questions please contact [email protected].

Read the full incident report →

Notice March 13, 2026

VPC Hosting Backup Platform Incident

Detected by Pingoru: Mar 13, 2026, 07:41 AM UTC
Resolved: Mar 18, 2026, 11:38 AM UTC
Duration: 5d 3h

Affected: VPC Hosting

Timeline · 3 updates

investigating Mar 13, 2026, 07:41 AM UTC

We are currently investigating an issue affecting a subset backups within our Cohesity backup platform. Following a recent platform update to Cohesity version 7.3.2, we observed that some virtual machine backups are remaining in a queued state and are not starting as expected. Initial troubleshooting has been performed, including verification of cluster services, VMware source connectivity, and job scheduling. While many backups continue to run successfully, some VMs are still impacted. At this time, we have escalated the issue to Cohesity Support and are actively working with their engineering team to identify the root cause and implement a resolution. No data loss has occurred and existing backups remain intact. The issue currently affects the initiation of certain scheduled backups only. We will provide further updates as additional information becomes available or once a resolution has been implemented. If you have any questions or require further details, please contact our support team at [email protected] Thank you for your patience while we work to resolve this issue.
monitoring Mar 13, 2026, 01:36 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 18, 2026, 11:38 AM UTC

This incident has been resolved and all backups are running successfully.

Read the full incident report →

Notice February 25, 2026

Email Relay Outage

Detected by Pingoru: Feb 25, 2026, 08:25 AM UTC
Resolved: Feb 25, 2026, 01:39 PM UTC
Duration: 5h 14m

Timeline · 2 updates

identified Feb 25, 2026, 08:25 AM UTC

We have identified an issue with our mail rely provider. This is affecting all mail sending for our domain. Please note ticket responses may be delayed until the issue is resolved. Please contact 087 943 2278 for urgent assistance.
resolved Feb 25, 2026, 01:39 PM UTC

Our email relay issue has been resolved with our service provider. Their system incorrectly flagged our account and has since been rectified.

Read the full incident report →

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