IronTree Infrastructure Outage

Update timeline

1. investigating Nov 20, 2024, 08:12 AM UTC

   We are currently experiencing an outage affecting connectivity to our Infrastructure. Our team is actively investigating the issue and working to restore services as quickly as possible. We apologise for any inconvenience caused. Please reach out to our Support Team [email protected] for any questions.

2. investigating Nov 20, 2024, 08:19 AM UTC

   We have deployed technicians to the Data Center to investigate. This is a Data Center related issue and we will try get systems up as soon as possible.

3. identified Nov 20, 2024, 09:02 AM UTC

   We are still investigating, however technicians have identified an issue and they are busy working on fixing it.

4. monitoring Nov 20, 2024, 09:12 AM UTC

   We have temporarily resolved this issue and monitoring systems that are coming online.

5. resolved Nov 20, 2024, 09:36 AM UTC

   We are currently satisfied that this issue is set to resolved. We will upload the incident report once completed. We apologise for any interruption this caused to your business.

6. postmortem Nov 22, 2024, 09:23 AM UTC

   Please see link for incident report: [https://irontree.everfiles.metrofilecloud.com/public-link/browse/dv0kOb5zGN](https://irontree.everfiles.metrofilecloud.com/public-link/browse/dv0kOb5zGN)