Is IronTree down?

We are investigating an outage from OpenVPN affecting clients connecting to our VPS using Cloud Connexa license. A ticket has been raised with OpenVPN, and we are actively investigating.

OpenVPN have advised that a fix has been implemented and they are currently monitoring the affected services. We will provide an Incident Report once it has been received from OpenVPN. We appreciate your patience while the matter is being monitored.

The OpenVPN clients using CloudConnexa is back up and running. If you continue to experience any issues, please reach out to [email protected]. Thank you for your understanding and patience.

We are investigating reports of internet connectivity intermittent issues. We will be shutting down our Liquid Internet line temporarily while we troubleshoot with our provider. We apologize for this affect on business operations and we are actively troubleshooting the issue. Please contact [email protected] if you require additional information.

We have been advised that the connectivity issue has been resolved, we will be testing the line shortly and will provide updates once we have more information.

Our initial testing shows that the line has been restored and it is routing correctly. We will continue to monitor. If you are experiencing disconnects with your vpn or internet connection to our environment, please contact our support at your earliest convenience. We will feedback with more info on the fault, once recieved by our vendor.

We are currently investigating reports of intermittent internet connectivity issues again affecting some services. As part of our troubleshooting process, we will be temporarily shutting down our Liquid Internet line again while we work with our provider to identify and resolve the issue. We apologize for the impact this may have on business operations. Our team is actively working to restore full stability as quickly as possible. For additional information or assistance, Please contact [email protected] if you require additional information.

We have been notified by our ISP that the fault affecting clients routing through certain Internet Service Providers in Cape Town has been resolved. Traffic on the affected line has been rerouted, and the line has been re-enabled. We are currently monitoring and testing connections.

Testing has confirmed that the affected line is now stable and performing as expected. We will continue to monitor connectivity through the night for any further issues.

Continuous testing has confirmed that the affected line is now stable and performing as expected. Services have been restored and are operating normally. An incident report will be made available once it has been received from the vendor. Thank you for your patience and understanding during this incident. For additional information or assistance, please contact [email protected]

Dear valued Resellers and Customers, We are currently tracking a known issue following Microsoft’s April 2026 security update (KB5083769). This update is causing backup failures across multiple backup platforms. THE ISSUE The Microsoft update blocks a specific vulnerable kernel driver used for managing backup images. This results in Microsoft VSS timeouts during the snapshot process. • Error Message: "The backup has failed because Microsoft VSS has timed out during the snapshot creation." • Scope: This is a broad Windows 11 issue affecting multiple backup vendors; it is not a security vulnerability within Acronis itself. CURRENT STATUS & WORKAROUNDS • Official Guidance: Microsoft does not recommend a broad uninstallation of this security update. • Risk-Based Decision: If backups are business-critical on an affected system, you may consider temporarily deferring or removing the update. This should be evaluated as a short-term, risk-based workaround until a permanent fix is released. • Resources: Microsoft KB5083769 https://support.microsoft.com/en-us/topic/april-14-2026-kb5083769-os-builds-26200-8246-and-26100-82… • Acronis Support KB Article https://care.acronis.com/s/article/Acronis-Cyber-Protect-Cloud-Backup-fails-with-The-backup-has-fai… OUR ACTION PLAN Our team is actively monitoring backup statuses across all managed platforms. If you detect the VSS timeout error on your systems, please contact our support team immediately so we can document the impact and assist with manual remediation. COMMUNICATION We will revert with any feedback from Microsoft to install the new KB that gets released to fix the VSS timeout and backup failures. Please reach out to [email protected] for any support or queries.

Microsoft has confirm that their recent update has resolved the VSS issue affecting Windows 11 machines backing up with Acronis. Please update your systems to KB5089549 released on the 12th of May, and run a test backup. https://care.acronis.com/s/article/Acronis-Cyber-Protect-Cloud-Backup-fails-with-The-backup-has-failed-because-Microsoft-VSS-has-timed-out-during-the-snapshot-creation-after-installing-Windows-11-update-KB5083769?language=en_US Please contact [email protected] for additional information or if the issue persists.

VSS Writer issues have been resolved with the latest Microsoft Update, we are happy that client systems are backing up. If you are still having issues backing up, please contact [email protected] to assist.

We are currently investigating a partial outage affecting one of our internet upstream providers. As a precautionary measure, the impacted line has been temporarily taken offline and all traffic is being routed through our secondary line, which is stable and performing normally. There should be no impact on your ability to access your systems. We are actively engaging with our provider to determine the cause and timeline for resolution. If you are experiencing any connectivity issues, please contact our support team at [email protected] and a technician will assist you.

Vodacom performed a firmware upgrade on their ASR routers, which resulted in approximately 40 minutes of downtime on our BGP link. Our redundant link remained fully operational during this period, ensuring service continuity with no impact to connectivity.

We are investigating a possible Internet Connectivity issue on our Vodacom BGP line.

Connectivity has returned and showing stable connections, we are actively monitoring and engaging with our IPT Provider.

This incident has been resolved.