Is IronTree down?

On the evening of 28 October 2026, a processor compatibility update was applied to our virtual infrastructure platform to support new compute hosts. After the change, our automated workload-balancing service attempted to move some virtual machines between hosts. These moves could not complete, and a small number of client virtual machines were placed in an error state between 20:22 on 28 October and 04:22 on 29 October 2026 (SAST). Services on the affected virtual machines were unavailable from that point. The issue was identified on the morning of 29 October 2026. From 08:42, our engineers shut down, migrated and restarted each affected virtual machine, and all were restored and verified. No data was lost. To complete the update, the remaining virtual machines will be restarted during scheduled maintenance tonight, 29 October 2026, from 20:00 to 00:00 (SAST): https://status.irontree.co.za/incidents/3t8z99r97d8s We are reviewing our change process to include automated platform services in impact assessments. We apologise for the disruption. If you have any questions, please contact our support team at [email protected].

We are investigating an outage to our Everfiles platform

We have identified and fixed the login issue, please contact support if you are still experiencing issues. We are monitoring the service for stability.

Systems have been stable of the weekend, we are closing out this incident. If you are still having any issues with Everfiles, please contact support.

We have been made aware of an issue on some of our clients who are unable to Remotely Connect to their Hosted Servers. Our Backend Team are actively investigating and troubleshooting. We will provide further updates shortly.

We are currently experiencing an incident affecting NSX-T network connectivity. The NSX-T environment is currently in a degraded state due to network connectivity issues. This may result in: Intermittent or complete loss of network connectivity to affected virtual machines (VMs). Connectivity issues between VMs and other servers. Intermittent access to services hosted within the affected environment. Our Infrastructure Team is actively investigating the issue and working to restore full network connectivity. We apologize for the disruption and will provide further updates as more information becomes available.

We are still working to resolve the issue and will provide an update as soon as we have a resolution. We apologize for any inconvenience caused at this time.

We have identified and resolved the network incident related to our NSX-T infrastructure that caused connectivity disruptions today. We recognise this affected access to your systems for extended periods, and we apologise for the disruption and inconvenience this caused. Our engineering team will continue actively monitoring the affected systems overnight and throughout the next 24 hours to confirm full stability before formally closing this incident. We'll post a further update once monitoring is complete. Thank you for your patience.

We are happy that systems have been stable. Please see attached incident report for your attention. https://everfiles.metrofilecloud.com/public-link/browse/MMTeGZpL3U

We are currently investigating reports of an issue affecting our Netbird VPN Management Service. Our team is working to determine the root cause and will provide an update as soon as more information is available. Existing connected sessions should still work but new connections might have trouble connecting. If you are experiencing any issues with your VPN Connection, please log a ticket by emailing [email protected]

All Systems are operational. We are continuing to monitor as necessary.

We are aware of issues with RDP Sessions dropping and new connections not establishing. This is due Microsoft's September Cumulative Updates. Should you experience any issues with your Remote Desktop Connections, please reach out to our Support Team or log a request by emailing [email protected] For a full breakdown of the root cause and solution, please reference the following article: https://www.bleepingcomputer.com/news/microsoft/september-windows-server-updates-break-remote-desktop-services/

Microsoft has released an update that resolves the Remote Desktop (RDP) connection issues caused by a previous Windows update. Once the latest updates are installed, affected systems should connect normally. We are now closing this incident. If you still experience RDP connection issues after installing the latest updates, please contact our support team.