Network Connectivity Incident related to maintenance performed

Update timeline

1. identified Jan 26, 2025, 08:07 AM UTC

   We have identified an issue where some clients vm's have had internet connectivity issues after the core change over. Please verify that your system's are online and functional. If not, please contact [email protected] to assist with resolving this for you.

2. identified Jan 27, 2025, 09:46 AM UTC

   We are aware of the network connectivity issue some clients are experiencing and are actively working to resolve it. Our team is focused on restoring services and identifying a permanent solution. We will provide updates as soon as more information becomes available. We sincerely apologize for any inconvenience caused and appreciate your patience.

3. identified Jan 27, 2025, 01:30 PM UTC

   We have identified what may be causing the intermittent connectivity issues. A fix has been implemented, however we are still looking into the potential cause and more fixes may be implemented if required. Please contact [email protected] if you are still experiencing issues?

4. identified Jan 29, 2025, 02:44 PM UTC

   We will be performing additional troubleshooting and maintenance on some components that are not functioning as intended. Brief periods of connectivity interruptions may occur during this period. Please contact [email protected] if your systems have any connectivity issues.

5. identified Feb 01, 2025, 03:56 PM UTC

   We will be performing additional troubleshooting and maintenance on some components. If you experience any connectivity issues, please contact [email protected] for any assistance. We apologize for any inconvenience caused and appreciate your patience.

6. identified Feb 01, 2025, 11:50 PM UTC

   We are actively working on resolving network connectivity.

7. monitoring Feb 02, 2025, 04:32 AM UTC

   Connectivity has been restored to all services. Please contact [email protected] if you are still experiencing any connection issues.

8. resolved Feb 14, 2025, 02:33 PM UTC

   We are pleased to inform you that network connectivity incident will be resolved at this time. All services have been online for 12 days. We will continue to monitor systems moving forward and we are currently planning future upgrades to improve network redundancy going forward. An Incident Report will be posted in the post-mortum. Please allow us some time to finalise the report.

9. postmortem Feb 19, 2025, 01:24 PM UTC

   Please see link to the Incident Report - [https://everfiles.metrofilecloud.com/public-link/browse/THY1jZHJYM](https://everfiles.metrofilecloud.com/public-link/browse/THY1jZHJYM)