VMWare - NSX-T Degraded State, Network Connectivity Impact

Update timeline

1. investigating Sep 21, 2026, 08:40 AM UTC

   We have been made aware of an issue on some of our clients who are unable to Remotely Connect to their Hosted Servers. Our Backend Team are actively investigating and troubleshooting. We will provide further updates shortly.

2. identified Sep 21, 2026, 11:13 AM UTC

   We are currently experiencing an incident affecting NSX-T network connectivity. The NSX-T environment is currently in a degraded state due to network connectivity issues. This may result in: Intermittent or complete loss of network connectivity to affected virtual machines (VMs). Connectivity issues between VMs and other servers. Intermittent access to services hosted within the affected environment. Our Infrastructure Team is actively investigating the issue and working to restore full network connectivity. We apologize for the disruption and will provide further updates as more information becomes available.

3. identified Sep 21, 2026, 01:38 PM UTC

   We are still working to resolve the issue and will provide an update as soon as we have a resolution. We apologize for any inconvenience caused at this time.

4. monitoring Sep 22, 2026, 12:31 AM UTC

   We have identified and resolved the network incident related to our NSX-T infrastructure that caused connectivity disruptions today. We recognise this affected access to your systems for extended periods, and we apologise for the disruption and inconvenience this caused. Our engineering team will continue actively monitoring the affected systems overnight and throughout the next 24 hours to confirm full stability before formally closing this incident. We'll post a further update once monitoring is complete. Thank you for your patience.

5. resolved Sep 29, 2026, 03:07 PM UTC

   We are happy that systems have been stable. Please see attached incident report for your attention. https://everfiles.metrofilecloud.com/public-link/browse/MMTeGZpL3U