IronTree experienced a major incident on May 13, 2026 affecting Internet Connectivity, lasting 1d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2026, 02:21 PM UTC
We are investigating reports of internet connectivity intermittent issues. We will be shutting down our Liquid Internet line temporarily while we troubleshoot with our provider. We apologize for this affect on business operations and we are actively troubleshooting the issue. Please contact [email protected] if you require additional information.
- identified May 13, 2026, 03:49 PM UTC
We have been advised that the connectivity issue has been resolved, we will be testing the line shortly and will provide updates once we have more information.
- monitoring May 13, 2026, 04:23 PM UTC
Our initial testing shows that the line has been restored and it is routing correctly. We will continue to monitor. If you are experiencing disconnects with your vpn or internet connection to our environment, please contact our support at your earliest convenience. We will feedback with more info on the fault, once recieved by our vendor.
- monitoring May 14, 2026, 05:59 AM UTC
We are currently investigating reports of intermittent internet connectivity issues again affecting some services. As part of our troubleshooting process, we will be temporarily shutting down our Liquid Internet line again while we work with our provider to identify and resolve the issue. We apologize for the impact this may have on business operations. Our team is actively working to restore full stability as quickly as possible. For additional information or assistance, Please contact [email protected] if you require additional information.
- monitoring May 14, 2026, 06:09 PM UTC
We have been notified by our ISP that the fault affecting clients routing through certain Internet Service Providers in Cape Town has been resolved. Traffic on the affected line has been rerouted, and the line has been re-enabled. We are currently monitoring and testing connections.
- monitoring May 14, 2026, 06:41 PM UTC
Testing has confirmed that the affected line is now stable and performing as expected. We will continue to monitor connectivity through the night for any further issues.
- resolved May 15, 2026, 01:21 PM UTC
Continuous testing has confirmed that the affected line is now stable and performing as expected. Services have been restored and are operating normally. An incident report will be made available once it has been received from the vendor. Thank you for your patience and understanding during this incident. For additional information or assistance, please contact [email protected]