IronTree Outage History

Started Oct 08, 2026, 03:49 PM UTC· resolved Oct 12, 2026, 09:18 AM UTC

1. investigating Oct 08, 2026, 03:49 PM UTC

   We are investigating an outage to our Everfiles platform

2. monitoring Oct 08, 2026, 04:16 PM UTC

   We have identified and fixed the login issue, please contact support if you are still experiencing issues. We are monitoring the service for stability.

3. resolved Oct 12, 2026, 09:18 AM UTC

   Systems have been stable of the weekend, we are closing out this incident. If you are still having any issues with Everfiles, please contact support.

Read the full incident report →

Started Sep 21, 2026, 08:40 AM UTC· resolved Sep 29, 2026, 03:07 PM UTC

1. investigating Sep 21, 2026, 08:40 AM UTC

   We have been made aware of an issue on some of our clients who are unable to Remotely Connect to their Hosted Servers. Our Backend Team are actively investigating and troubleshooting. We will provide further updates shortly.

2. identified Sep 21, 2026, 11:13 AM UTC

   We are currently experiencing an incident affecting NSX-T network connectivity. The NSX-T environment is currently in a degraded state due to network connectivity issues. This may result in: Intermittent or complete loss of network connectivity to affected virtual machines (VMs). Connectivity issues between VMs and other servers. Intermittent access to services hosted within the affected environment. Our Infrastructure Team is actively investigating the issue and working to restore full network connectivity. We apologize for the disruption and will provide further updates as more information becomes available.

3. identified Sep 21, 2026, 01:38 PM UTC

   We are still working to resolve the issue and will provide an update as soon as we have a resolution. We apologize for any inconvenience caused at this time.

4. monitoring Sep 22, 2026, 12:31 AM UTC

   We have identified and resolved the network incident related to our NSX-T infrastructure that caused connectivity disruptions today. We recognise this affected access to your systems for extended periods, and we apologise for the disruption and inconvenience this caused. Our engineering team will continue actively monitoring the affected systems overnight and throughout the next 24 hours to confirm full stability before formally closing this incident. We'll post a further update once monitoring is complete. Thank you for your patience.

5. resolved Sep 29, 2026, 03:07 PM UTC

   We are happy that systems have been stable. Please see attached incident report for your attention. https://everfiles.metrofilecloud.com/public-link/browse/MMTeGZpL3U

Read the full incident report →

Started Sep 15, 2026, 09:05 AM UTC· resolved Sep 15, 2026, 11:30 AM UTC

1. identified Sep 15, 2026, 09:05 AM UTC

   We are currently investigating reports of an issue affecting our Netbird VPN Management Service. Our team is working to determine the root cause and will provide an update as soon as more information is available. Existing connected sessions should still work but new connections might have trouble connecting. If you are experiencing any issues with your VPN Connection, please log a ticket by emailing [email protected]

2. resolved Sep 15, 2026, 10:02 AM UTC

   All Systems are operational. We are continuing to monitor as necessary.

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Started Sep 03, 2026, 11:06 AM UTC· resolved Sep 07, 2026, 07:02 AM UTC

1. investigating Sep 03, 2026, 11:06 AM UTC

   We are currently experiencing intermittent issues with Backup Email Notifications. As a result, some backup success and failure notifications may be delayed or not delivered. Please Note: This issue affects email notifications only and does not necessarily indicate a problem with your backups. To verify the status of your backups, please log in to the backup management portal and review the backup status directly. Login Page: loveyourdata.za.irontree.cloud We are actively investigating the issue and will provide updates as soon as more information becomes available. We apologize for any inconvenience and appreciate your patience.

2. resolved Sep 07, 2026, 07:02 AM UTC

   We have identified the issue and applied the fix. We are continuing to monitor for any issues. For any further issues and or queries, please email [email protected]

Read the full incident report →

Started Aug 13, 2026, 07:11 AM UTC· resolved Aug 14, 2026, 01:44 PM UTC

1. investigating Aug 13, 2026, 07:11 AM UTC

   We are aware of a login issue with Everfiles and we are currently investigating. We will provide updates as the investigation and resolution progresses.

2. monitoring Aug 13, 2026, 07:30 AM UTC

   We have identified the issue and applied the fix. We are continuing to monitor for any further issues.

3. monitoring Aug 13, 2026, 12:32 PM UTC

   All Everfiles services are operational and stable. Incident overview A bug in our automated certificate renewal process prevented renewed certificates from being applied to the Everfiles platform, resulting in a service interruption. The underlying fault has been corrected and the renewal process verified, so future certificate updates will apply automatically without interruption. We are actively monitoring for any further issues. We apologise for the inconvenience caused.

4. resolved Aug 14, 2026, 01:44 PM UTC

   This incident has been resolved.

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Started Jul 31, 2026, 08:36 AM UTC· resolved Jul 31, 2026, 02:45 PM UTC

1. identified Jul 31, 2026, 08:36 AM UTC

   We are currently investingating an issue with our calling system. This is affecting all outbound calls. We are working on the issue, please contact [email protected] for urgent queries.

2. resolved Jul 31, 2026, 02:45 PM UTC

   Our pbx system is operational, thank you for your understanding.

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Started Jul 16, 2026, 10:26 AM UTC· resolved Jul 31, 2026, 02:45 PM UTC

1. identified Jul 16, 2026, 10:26 AM UTC

   Microsoft has released critical security updates for Windows Server as part of its July 2026 Patch Tuesday. Details here: https://www.bleepingcomputer.com/news/microsoft/microsoft-july-2026-patch-tuesday-fixes-massive-570-flaws-3-zero-days/ We will deploy these updates this weekend as part of our scheduled patching cycle. To ensure continued secure and reliable connectivity to your systems, we are also rolling out an update to our RDP tooling across our client base ahead of the Windows patching. This update can be applied to live systems without disruption, but requires a reboot, which our technical team will perform out of hours. Schedule: Tonight (after hours): RDP tooling update and reboots Tomorrow night: Windows Server security patching In some niche cases with clients with older versions, a reboot during the day may be required. No action is required from your side. If you experience any connectivity issues following the maintenance windows, please contact our support team.

2. identified Jul 17, 2026, 11:44 AM UTC

   Updated Maintenance Schedule 18:00 – RDP Tool Update & Server Reboots The RDP Tool update has been deployed. Any servers that have not yet completed the update will be rebooted at 18:00 to finalize the installation ahead of this evening's maintenance window. 20:00 – Windows Server Security Patching Scheduled Windows Server security patching will commence at 20:00 as part of our regular maintenance cycle to ensure all systems receive the latest Microsoft security updates. Post-Maintenance Verification We recommend testing connectivity to your systems once the maintenance window has completed. If you experience any issues accessing your systems after the maintenance window, please contact our after-hours support team: Email: [email protected] Phone: 076 102 9813 Our team will be available to provide prompt assistance if required.

3. resolved Jul 31, 2026, 02:45 PM UTC

   This incident has been resolved.

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Started Jun 19, 2026, 02:18 PM UTC· resolved Jun 22, 2026, 10:20 AM UTC

1. investigating Jun 19, 2026, 02:18 PM UTC

   We are investigating reports of Internet related connectivity

2. monitoring Jun 19, 2026, 03:00 PM UTC

   We have identified the issue pertaining to a specific host in our cluster, we have isolated the host from the cluster and we are investigating. Internet Connectivity outage was related to this host. Please report any connectivity issues over the weekend to our support team.

3. resolved Jun 22, 2026, 10:20 AM UTC

   This incident has been resolved.

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Started May 19, 2026, 07:50 AM UTC· resolved May 20, 2026, 08:17 AM UTC

1. investigating May 19, 2026, 07:50 AM UTC

   We are investigating an outage from OpenVPN affecting clients connecting to our VPS using Cloud Connexa license. A ticket has been raised with OpenVPN, and we are actively investigating.

2. monitoring May 19, 2026, 12:06 PM UTC

   OpenVPN have advised that a fix has been implemented and they are currently monitoring the affected services. We will provide an Incident Report once it has been received from OpenVPN. We appreciate your patience while the matter is being monitored.

3. resolved May 20, 2026, 08:17 AM UTC

   The OpenVPN clients using CloudConnexa is back up and running. If you continue to experience any issues, please reach out to [email protected]. Thank you for your understanding and patience.

Read the full incident report →

Started May 13, 2026, 02:21 PM UTC· resolved May 15, 2026, 01:21 PM UTC

1. investigating May 13, 2026, 02:21 PM UTC

   We are investigating reports of internet connectivity intermittent issues. We will be shutting down our Liquid Internet line temporarily while we troubleshoot with our provider. We apologize for this affect on business operations and we are actively troubleshooting the issue. Please contact [email protected] if you require additional information.

2. identified May 13, 2026, 03:49 PM UTC

   We have been advised that the connectivity issue has been resolved, we will be testing the line shortly and will provide updates once we have more information.

3. monitoring May 13, 2026, 04:23 PM UTC

   Our initial testing shows that the line has been restored and it is routing correctly. We will continue to monitor. If you are experiencing disconnects with your vpn or internet connection to our environment, please contact our support at your earliest convenience. We will feedback with more info on the fault, once recieved by our vendor.

4. monitoring May 14, 2026, 05:59 AM UTC

   We are currently investigating reports of intermittent internet connectivity issues again affecting some services. As part of our troubleshooting process, we will be temporarily shutting down our Liquid Internet line again while we work with our provider to identify and resolve the issue. We apologize for the impact this may have on business operations. Our team is actively working to restore full stability as quickly as possible. For additional information or assistance, Please contact [email protected] if you require additional information.

5. monitoring May 14, 2026, 06:09 PM UTC

   We have been notified by our ISP that the fault affecting clients routing through certain Internet Service Providers in Cape Town has been resolved. Traffic on the affected line has been rerouted, and the line has been re-enabled. We are currently monitoring and testing connections.

6. monitoring May 14, 2026, 06:41 PM UTC

   Testing has confirmed that the affected line is now stable and performing as expected. We will continue to monitor connectivity through the night for any further issues.

7. resolved May 15, 2026, 01:21 PM UTC

   Continuous testing has confirmed that the affected line is now stable and performing as expected. Services have been restored and are operating normally. An incident report will be made available once it has been received from the vendor. Thank you for your patience and understanding during this incident. For additional information or assistance, please contact [email protected]

Read the full incident report →

Started May 06, 2026, 10:54 AM UTC· resolved May 27, 2026, 02:11 PM UTC

1. identified May 06, 2026, 10:54 AM UTC

   Dear valued Resellers and Customers, We are currently tracking a known issue following Microsoft’s April 2026 security update (KB5083769). This update is causing backup failures across multiple backup platforms. THE ISSUE The Microsoft update blocks a specific vulnerable kernel driver used for managing backup images. This results in Microsoft VSS timeouts during the snapshot process. • Error Message: "The backup has failed because Microsoft VSS has timed out during the snapshot creation." • Scope: This is a broad Windows 11 issue affecting multiple backup vendors; it is not a security vulnerability within Acronis itself. CURRENT STATUS & WORKAROUNDS • Official Guidance: Microsoft does not recommend a broad uninstallation of this security update. • Risk-Based Decision: If backups are business-critical on an affected system, you may consider temporarily deferring or removing the update. This should be evaluated as a short-term, risk-based workaround until a permanent fix is released. • Resources: Microsoft KB5083769 https://support.microsoft.com/en-us/topic/april-14-2026-kb5083769-os-builds-26200-8246-and-26100-82… • Acronis Support KB Article https://care.acronis.com/s/article/Acronis-Cyber-Protect-Cloud-Backup-fails-with-The-backup-has-fai… OUR ACTION PLAN Our team is actively monitoring backup statuses across all managed platforms. If you detect the VSS timeout error on your systems, please contact our support team immediately so we can document the impact and assist with manual remediation. COMMUNICATION We will revert with any feedback from Microsoft to install the new KB that gets released to fix the VSS timeout and backup failures. Please reach out to [email protected] for any support or queries.

2. monitoring May 18, 2026, 10:21 AM UTC

   Microsoft has confirm that their recent update has resolved the VSS issue affecting Windows 11 machines backing up with Acronis. Please update your systems to KB5089549 released on the 12th of May, and run a test backup. https://care.acronis.com/s/article/Acronis-Cyber-Protect-Cloud-Backup-fails-with-The-backup-has-failed-because-Microsoft-VSS-has-timed-out-during-the-snapshot-creation-after-installing-Windows-11-update-KB5083769?language=en_US Please contact [email protected] for additional information or if the issue persists.

3. resolved May 27, 2026, 02:11 PM UTC

   VSS Writer issues have been resolved with the latest Microsoft Update, we are happy that client systems are backing up. If you are still having issues backing up, please contact [email protected] to assist.

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Started May 05, 2026, 10:27 PM UTC· resolved May 06, 2026, 10:42 AM UTC

1. investigating May 05, 2026, 10:27 PM UTC

   We are currently investigating a partial outage affecting one of our internet upstream providers. As a precautionary measure, the impacted line has been temporarily taken offline and all traffic is being routed through our secondary line, which is stable and performing normally. There should be no impact on your ability to access your systems. We are actively engaging with our provider to determine the cause and timeline for resolution. If you are experiencing any connectivity issues, please contact our support team at [email protected] and a technician will assist you.

2. resolved May 06, 2026, 10:42 AM UTC

   Vodacom performed a firmware upgrade on their ASR routers, which resulted in approximately 40 minutes of downtime on our BGP link. Our redundant link remained fully operational during this period, ensuring service continuity with no impact to connectivity.

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Started Apr 30, 2026, 10:56 AM UTC· resolved May 05, 2026, 10:14 PM UTC

1. investigating Apr 30, 2026, 10:56 AM UTC

   We are investigating a possible Internet Connectivity issue on our Vodacom BGP line.

2. monitoring Apr 30, 2026, 11:16 AM UTC

   Connectivity has returned and showing stable connections, we are actively monitoring and engaging with our IPT Provider.

3. resolved May 05, 2026, 10:14 PM UTC

   This incident has been resolved.

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Started Apr 08, 2026, 12:52 PM UTC· resolved Apr 10, 2026, 08:03 AM UTC

1. monitoring Apr 08, 2026, 12:52 PM UTC

   We have been notified by Acronis that the Disaster Recovery Web Console is having issues. Service impact: Some customers might be unable to reach Management Console. Affected by incident: Management console We are busy monitoring this with Acronis and will provide feedback once resolved.

2. monitoring Apr 08, 2026, 01:38 PM UTC

   Based on our internal testing, systems have been restored. We will close out the incident once we have confirmation from Acronis.

3. resolved Apr 10, 2026, 08:03 AM UTC

   This incident has been resolved.

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Started Mar 27, 2026, 11:43 AM UTC· resolved Mar 30, 2026, 08:06 AM UTC

1. investigating Mar 27, 2026, 11:43 AM UTC

   We are currently investigating an Internet Connectivity issue relating to our Vodacom DIA, Vodacom have reported an outage to us and they are busy working on a resolution.

2. monitoring Mar 27, 2026, 12:20 PM UTC

   A fix has been implemented by Vodacom and we are monitoring. Systems currently show online and we are monitoring.

3. resolved Mar 30, 2026, 08:06 AM UTC

   We are happy systems remain online and operational.

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Started Mar 24, 2026, 05:14 AM UTC· resolved Mar 24, 2026, 10:39 AM UTC

1. identified Mar 24, 2026, 05:14 AM UTC

   One of our upstream internet providers is currently experiencing an outage. Traffic has been successfully rerouted through our redundant connection, and services remain fully operational. Affected Services: No expected degradation in service We will provide an update if the situation changes or once the upstream provider has fully resolved the issue.

2. identified Mar 24, 2026, 07:57 AM UTC

   Our upstream provider has identified the issue and is actively working on a resolution. SFP modules are currently being replaced as part of the remediation process. We will provide further updates as more information becomes available.

3. monitoring Mar 24, 2026, 08:51 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Mar 24, 2026, 10:39 AM UTC

   Internet connectivity has been successfully restored from the upstream provider. The issue was resolved by reseating the SFP cable from the patch panel, which restored normal connectivity. If you have any questions please contact [email protected].

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Started Mar 13, 2026, 07:41 AM UTC· resolved Mar 18, 2026, 11:38 AM UTC

1. investigating Mar 13, 2026, 07:41 AM UTC

   We are currently investigating an issue affecting a subset backups within our Cohesity backup platform. Following a recent platform update to Cohesity version 7.3.2, we observed that some virtual machine backups are remaining in a queued state and are not starting as expected. Initial troubleshooting has been performed, including verification of cluster services, VMware source connectivity, and job scheduling. While many backups continue to run successfully, some VMs are still impacted. At this time, we have escalated the issue to Cohesity Support and are actively working with their engineering team to identify the root cause and implement a resolution. No data loss has occurred and existing backups remain intact. The issue currently affects the initiation of certain scheduled backups only. We will provide further updates as additional information becomes available or once a resolution has been implemented. If you have any questions or require further details, please contact our support team at [email protected] Thank you for your patience while we work to resolve this issue.

2. monitoring Mar 13, 2026, 01:36 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Mar 18, 2026, 11:38 AM UTC

   This incident has been resolved and all backups are running successfully.

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Started Feb 25, 2026, 08:25 AM UTC· resolved Feb 25, 2026, 01:39 PM UTC

1. identified Feb 25, 2026, 08:25 AM UTC

   We have identified an issue with our mail rely provider. This is affecting all mail sending for our domain. Please note ticket responses may be delayed until the issue is resolved. Please contact 087 943 2278 for urgent assistance.

2. resolved Feb 25, 2026, 01:39 PM UTC

   Our email relay issue has been resolved with our service provider. Their system incorrectly flagged our account and has since been rectified.

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Started Mar 28, 2025, 06:13 AM UTC· resolved Apr 01, 2025, 10:57 AM UTC

1. investigating Mar 28, 2025, 06:13 AM UTC

   We are currently investigating a network incident affecting storage performance.

2. investigating Apr 01, 2025, 08:36 AM UTC

   We are continuing to investigate this issue.

3. resolved Apr 01, 2025, 10:57 AM UTC

   This incident has been resolved.

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Started Feb 13, 2025, 08:59 AM UTC· resolved Feb 14, 2025, 02:22 PM UTC

1. monitoring Feb 13, 2025, 08:59 AM UTC

   We have been made aware of an issue on some of our clients Evolution systems with login issues on the 13th and the 21st of February, please see attached article from Sage to assist in the resolution. https://communityhub.sage.com/za/sage-200-evolution/f/announcements/241585/avoiding-the-sage-200-evolution-date-related-login-issue-in-february-2025

2. resolved Feb 14, 2025, 02:22 PM UTC

   This incident has been resolved.

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Started Jan 26, 2025, 01:37 PM UTC· resolved Jan 26, 2025, 07:10 PM UTC

1. investigating Jan 26, 2025, 01:37 PM UTC

   We are currently investigating an outage to the web console of our DR system.

2. resolved Jan 26, 2025, 07:10 PM UTC

   The incident has been resolved and the console is online.

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Started Jan 26, 2025, 08:07 AM UTC· resolved Feb 14, 2025, 02:33 PM UTC

1. identified Jan 26, 2025, 08:07 AM UTC

   We have identified an issue where some clients vm's have had internet connectivity issues after the core change over. Please verify that your system's are online and functional. If not, please contact [email protected] to assist with resolving this for you.

2. identified Jan 27, 2025, 09:46 AM UTC

   We are aware of the network connectivity issue some clients are experiencing and are actively working to resolve it. Our team is focused on restoring services and identifying a permanent solution. We will provide updates as soon as more information becomes available. We sincerely apologize for any inconvenience caused and appreciate your patience.

3. identified Jan 27, 2025, 01:30 PM UTC

   We have identified what may be causing the intermittent connectivity issues. A fix has been implemented, however we are still looking into the potential cause and more fixes may be implemented if required. Please contact [email protected] if you are still experiencing issues?

4. identified Jan 29, 2025, 02:44 PM UTC

   We will be performing additional troubleshooting and maintenance on some components that are not functioning as intended. Brief periods of connectivity interruptions may occur during this period. Please contact [email protected] if your systems have any connectivity issues.

5. identified Feb 01, 2025, 03:56 PM UTC

   We will be performing additional troubleshooting and maintenance on some components. If you experience any connectivity issues, please contact [email protected] for any assistance. We apologize for any inconvenience caused and appreciate your patience.

6. identified Feb 01, 2025, 11:50 PM UTC

   We are actively working on resolving network connectivity.

7. monitoring Feb 02, 2025, 04:32 AM UTC

   Connectivity has been restored to all services. Please contact [email protected] if you are still experiencing any connection issues.

8. resolved Feb 14, 2025, 02:33 PM UTC

   We are pleased to inform you that network connectivity incident will be resolved at this time. All services have been online for 12 days. We will continue to monitor systems moving forward and we are currently planning future upgrades to improve network redundancy going forward. An Incident Report will be posted in the post-mortum. Please allow us some time to finalise the report.

9. postmortem Feb 19, 2025, 01:24 PM UTC

   Please see link to the Incident Report - [https://everfiles.metrofilecloud.com/public-link/browse/THY1jZHJYM](https://everfiles.metrofilecloud.com/public-link/browse/THY1jZHJYM)

Read the full incident report →

Started Dec 02, 2024, 08:21 AM UTC· resolved Dec 10, 2024, 10:11 AM UTC

1. identified Dec 02, 2024, 08:22 AM UTC

   We have identified an issue similar to last week, we have deployed Technicians to the DC. All services currently unavailable.

2. identified Dec 02, 2024, 09:12 AM UTC

   We have got the system operational again, however we are adding additional redundancy at the Data Centre. This was scheduled for Thursday, but due to this issue persisting we will be doing it now.

3. monitoring Dec 02, 2024, 09:19 AM UTC

   We are busy monitoring the system, while we add more redundancy. Connections may be intermittent while we do the change over.

4. monitoring Dec 02, 2024, 09:44 AM UTC

   We have replaced the affected cables and added more redundancy. RCA will be sent out this week.

5. identified Dec 02, 2024, 12:30 PM UTC

   After replacing the Cables all systems were operational, systems have gone down again and we are sending technicians back to the Data Centre. This is our top priority.

6. identified Dec 02, 2024, 12:56 PM UTC

   Technicians are onsite and busy with the issue.

7. identified Dec 02, 2024, 01:23 PM UTC

   We are working on the network actively to get services operational.

8. monitoring Dec 02, 2024, 01:49 PM UTC

   We are busy testing, currently systems are up.

9. monitoring Dec 02, 2024, 01:53 PM UTC

   Busy rebooting switches

10. monitoring Dec 02, 2024, 02:08 PM UTC

    Systems are back up, we are monitoring

11. monitoring Dec 02, 2024, 03:25 PM UTC

    There will be intermittent connectivity while we test redundancy.

12. monitoring Dec 02, 2024, 05:08 PM UTC

    Various network changes have been made to help prevent this issue going forward. System's are fully functional at the moment, we will continue monitoring and have technicians onsite at the Data Centre in the morning. We sincerely apologise for the affect this has had on your business operations.

13. monitoring Dec 06, 2024, 02:57 PM UTC

    We will continue to monitor our systems over the weekend. All systems are currently stable.

14. resolved Dec 10, 2024, 10:11 AM UTC

    We have been monitoring this incident for 8 days and the systems have remained stable. We are resolving this incident for now. Please see link to RCA: https://everfiles.metrofilecloud.com/public-link/browse/kvXvJ4EIlH

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Started Nov 26, 2024, 02:41 PM UTC· resolved Nov 27, 2024, 09:44 AM UTC

1. investigating Nov 26, 2024, 02:41 PM UTC

   We are currently experiencing a partial outage impacting our Acronis backup & Protect storage systems. Our team is actively working to resolve the issue.Some backup services may be temporarily unavailable. We apologize for any inconvenience caused, please reach out to our Support Team [email protected] for any questions.

2. resolved Nov 27, 2024, 09:44 AM UTC

   This incident was resolved yesterday at 17:00PM

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Started Nov 20, 2024, 08:12 AM UTC· resolved Nov 20, 2024, 09:36 AM UTC

1. investigating Nov 20, 2024, 08:12 AM UTC

   We are currently experiencing an outage affecting connectivity to our Infrastructure. Our team is actively investigating the issue and working to restore services as quickly as possible. We apologise for any inconvenience caused. Please reach out to our Support Team [email protected] for any questions.

2. investigating Nov 20, 2024, 08:19 AM UTC

   We have deployed technicians to the Data Center to investigate. This is a Data Center related issue and we will try get systems up as soon as possible.

3. identified Nov 20, 2024, 09:02 AM UTC

   We are still investigating, however technicians have identified an issue and they are busy working on fixing it.

4. monitoring Nov 20, 2024, 09:12 AM UTC

   We have temporarily resolved this issue and monitoring systems that are coming online.

5. resolved Nov 20, 2024, 09:36 AM UTC

   We are currently satisfied that this issue is set to resolved. We will upload the incident report once completed. We apologise for any interruption this caused to your business.

6. postmortem Nov 22, 2024, 09:23 AM UTC

   Please see link for incident report: [https://irontree.everfiles.metrofilecloud.com/public-link/browse/dv0kOb5zGN](https://irontree.everfiles.metrofilecloud.com/public-link/browse/dv0kOb5zGN)

Read the full incident report →