Ironclad Outage History
Ironclad is up right nowPingoru has recorded 51 incidents for Ironclad: 50 in the last 12 months and 12 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 9 | 251 of 720 (35%) |
| May 2026 | 4 | 22 of 744 (3%) |
| June 2026 | 4 | 9 of 720 (1%) |
| July 2026 | 4 | 11 of 744 (1%) |
| August 2026 | 9 | 67 of 744 (9%) |
| September 2026 | 1 | 4 of 720 (0%) |
| October 2026 | 1 | 1 of 508 (0%) |
Incidents, newest first
Minor October 21, 2026 Third-party Signature Platform (Dropbox Sign) is currently experiencing an issue. 1h 25m 3rd Party Dependencies
Started Oct 21, 2026, 03:05 PM UTC· resolved Oct 21, 2026, 04:30 PM UTC
- monitoring Oct 21, 2026, 03:05 PM UTC
An incident affecting Dropbox Sign is currently on-going. We will provide updates as they come.
- resolved Oct 21, 2026, 04:30 PM UTC
The incident with Dropbox Sign has been resolved.
Minor September 4, 2026 Regional Language latency 3h 31m Repository, Workflows, Repository, Workflows
Started Sep 04, 2026, 01:54 AM UTC· resolved Sep 04, 2026, 05:25 AM UTC
- investigating Sep 04, 2026, 01:54 AM UTC
Users with preferred language settings that is causing latency and long load times when users switch their preferred language to anything other than English (US). Our team is working to implement a fix to resolve the issue.
- resolved Sep 04, 2026, 05:25 AM UTC
We have resolved the issue.
Minor August 28, 2026 Inbound Email Delivery Delays or Failures 3h 47m Repository, Workflows, Repository, Workflows and 1 more
Started Aug 28, 2026, 03:34 PM UTC· resolved Aug 28, 2026, 07:22 PM UTC
- investigating Aug 28, 2026, 03:34 PM UTC
Ironclad is currently experiencing an issue with our Email sub-processor which can cause delays or failures in receiving inbound emails related to notifications, workflow activity feed, and email reminders.
- identified Aug 28, 2026, 04:53 PM UTC
We have identified the issue related to one of our Email Sub-Processors and are working to implement a fix.
- resolved Aug 28, 2026, 07:22 PM UTC
We have resolved the issue with our Email Sub-Processor, and you should now see inbound emails deliver.
Minor August 27, 2026 Email & Workflow Errors 4h 46m Workflows, Workflows, mailgun SMTP, mailgun Outbound Delivery and 1 more
Started Aug 27, 2026, 09:06 PM UTC· resolved Aug 28, 2026, 01:52 AM UTC
- investigating Aug 27, 2026, 09:06 PM UTC
We have identified an issue with Mailgun which is currently affecting the Ironclad Platform. During this time there could be unexpected delays or failures in sending or receiving Notification Emails, Reminder Emails, and Signature Emails within the Ironclad Platform. As soon as this issue has been resolved we will report back.
- monitoring Aug 27, 2026, 09:58 PM UTC
We have taken steps to address the email errors and we are continuing to monitor for any further issues.
- resolved Aug 28, 2026, 01:52 AM UTC
We have addressed the issue causing workflows to reach an error state and are actively working on resolving workflows impacted.
Minor August 25, 2026 Ironclad Regional Latency 3h 15m Repository, Workflows, Repository, Workflows
Started Aug 25, 2026, 01:53 PM UTC· resolved Aug 25, 2026, 05:08 PM UTC
- investigating Aug 25, 2026, 01:53 PM UTC
Ironclad is experiencing an issue where customers residing outside of the U.S. may experience latency and long load times. We are actively investigating this issue and identifying a resolution.
- identified Aug 25, 2026, 03:39 PM UTC
We have identified an issue with our preferred language settings that is causing latency and long load times when users switch their preferred language to anything other than English. Our team is working to implement a fix to resolve the issue.
- monitoring Aug 25, 2026, 04:49 PM UTC
Our team has deployed a fix and all users can now use their preferred language setting without experiencing latency or long load times.
- resolved Aug 25, 2026, 05:08 PM UTC
Our team has deployed a fix and all users can now use their preferred language setting without experiencing latency or long load times.
Minor August 20, 2026 Latency & Platform Slowness 51m Repository, Workflows, Repository, Workflows
Started Aug 20, 2026, 04:11 PM UTC· resolved Aug 20, 2026, 05:03 PM UTC
- investigating Aug 20, 2026, 04:11 PM UTC
Users may experience slightly longer load times and general latency when taking actions within the Ironclad platform. Our team is currently investigating this issue and working to identify the root cause.
- monitoring Aug 20, 2026, 05:22 PM UTC
System performance and load times are improving across the platform. We are actively monitoring the resolution.
- resolved Aug 20, 2026, 06:01 PM UTC
The issue has been fully resolved. Our team identified the root cause as a disruption at our cloud infrastructure provider, which was causing longer load times and general latency across the Ironclad platform. Performance has returned to normal; all systems are now operating as expected. Thank you for your patience throughout this incident and please reach out if you continue to experience any issues.
Minor August 18, 2026 Ironclad is down 24m Repository, Workflows, Repository, Workflows
Started Aug 18, 2026, 10:15 PM UTC· resolved Aug 18, 2026, 10:39 PM UTC
- investigating Aug 18, 2026, 10:21 PM UTC
Ironclad is experience technical issues at the moment. We are aware the platform is inaccessible and we are working as quickly as possible to address this.
- monitoring Aug 18, 2026, 10:40 PM UTC
Thank you for patience, we are back online. We will continue to monitor closely to ensure we're confident this is fully resolved.
- resolved Aug 18, 2026, 11:07 PM UTC
We've successfully resolved this incident. We are fully back online.
Minor August 13, 2026 Global Conditions Issue 1d 1h Repository, Workflows, Repository, Workflows
Started Aug 13, 2026, 07:01 PM UTC· resolved Aug 14, 2026, 08:55 PM UTC
- identified Aug 13, 2026, 07:01 PM UTC
Ironclad experienced a technical issue with rollout of our new Global Conditions feature. The team quickly disabled the feature to safely address and re-enable the feature. We'll post here once Global Conditions is re-enabled.
- identified Aug 14, 2026, 01:02 AM UTC
Our team is still working towards redeploying our Global Conditions feature. We'll update our statuspage once this is complete. All systems are fully online.
- resolved Aug 14, 2026, 08:55 PM UTC
Thank you for patience. We've successfully rolled out our new Global Conditions feature across all Environments.
Minor August 12, 2026 Public Workflows Form Validation Error 3h 39m Workflows, Workflows
Started Aug 12, 2026, 11:18 AM UTC· resolved Aug 12, 2026, 02:57 PM UTC
- investigating Aug 12, 2026, 01:59 PM UTC
We are actively investigating this issue an issue with Public Workflows. Currently if someone attempts to submit a Public Workflow they will receive a Form Validation Error.
- resolved Aug 12, 2026, 02:17 PM UTC
This issue has been resolved and all Public Workflows can be submitted as intended.
Minor August 7, 2026 Acrobat Services incident 11h 12m 3rd Party Dependencies
Started Aug 07, 2026, 01:00 PM UTC· resolved Aug 08, 2026, 12:12 AM UTC
- monitoring Aug 07, 2026, 06:09 PM UTC
At the moment, Acrobat Services is experiencing technical difficulties which negatively impact's Ironclad's PDF -> DOCX conversion feature. We are monitoring their incident closely and will update our statuspage once Adobe's incident is resolved.
- resolved Aug 08, 2026, 12:54 AM UTC
Adobe has resolved their incident. Ironclad's PDF -> DOCX conversion services are fully restored.
Minor August 5, 2026 Latency issues on Production 12h 47m Repository, Workflows, Repository, Workflows
Started Aug 05, 2026, 06:51 PM UTC· resolved Aug 06, 2026, 07:39 AM UTC
- investigating Aug 05, 2026, 06:51 PM UTC
We are tracking a cross-customer performance issue with intermittent latency and loading failures across Production and Demo environments.
- monitoring Aug 05, 2026, 09:24 PM UTC
We continuing to investigate intermittent performance issues affecting some customers when using Ironclad. Our team is actively investigating the cause and working toward a resolution. We appreciate your patience and will provide another update as more information becomes available.
- monitoring Aug 05, 2026, 10:09 PM UTC
We are continuing to monitor and investigate the latency issues and will provide updates when available.
- resolved Aug 06, 2026, 05:02 PM UTC
We have resolved the intermittent latency and loading failures across all environments
Minor July 28, 2026 Smart Import Issues with contract recognition 3h 23m Repository, Repository, AI Dependencies
Started Jul 28, 2026, 11:15 PM UTC· resolved Jul 29, 2026, 02:38 AM UTC
- investigating Jul 28, 2026, 11:15 PM UTC
We are investigating elevated error rates affecting Smart Import contract recognition. Our team confirmed this is tied to an upstream OpenAI incident that has been acknowledged by their team. Smart Import request processing has partially recovered, but contract type extraction remains disabled while we validate service stability. We are actively monitoring the upstream service and will post another update once full functionality is restored.
- monitoring Jul 29, 2026, 12:00 AM UTC
As of 5pm, availability of OpenAI services has improved and we are continuing to monitor.
- resolved Jul 29, 2026, 02:38 AM UTC
OpenAI has resolved the issue affecting Smart Import contract recognition. We will continue to monitor, but all impacted functionality has been restored.
Minor July 21, 2026 Search is experiencing degraded performance 25m
Started Jul 21, 2026, 11:19 PM UTC· resolved Jul 21, 2026, 11:45 PM UTC
- investigating Jul 21, 2026, 11:19 PM UTC
Conversational Search is experiencing degraded performance. We are continuing to investigate.
- resolved Jul 21, 2026, 11:45 PM UTC
Search is operating normally.
Minor July 8, 2026 Entity lookup returning "no matching options" 4h 42m Workflows, Workflows
Started Jul 08, 2026, 05:30 PM UTC· resolved Jul 08, 2026, 10:12 PM UTC
- investigating Jul 08, 2026, 05:30 PM UTC
We are actively investigating an issue affecting entity and counterparty search on workflow launch forms in production. Some customers may see “no matching options” when selecting an entity for their counterparty, which prevents certain workflows from being launched.
- identified Jul 08, 2026, 07:43 PM UTC
We've confirmed that the issue is tied to bad logic underlying how the Entity picker displays options to select. We are working on a fix to address this bad logic and making it available on Production as soon as we can.
- monitoring Jul 08, 2026, 09:19 PM UTC
We have implemented a fix for the issue affecting entity and counterparty search on workflow launch forms in production. We are seeing recovery and are continuing to monitor closely to confirm stable performance across impacted workflows.
- resolved Jul 08, 2026, 10:12 PM UTC
We have resolved the issue affecting entity and counterparty search on workflow launch forms in production. Customers will now be able to search for and select counterparties normally when launching impacted workflows. We will continue to review the incident internally.
Minor July 1, 2026 Degraded performance on Clickwrap 2h 35m Service Availability, Acceptance Tracking via Send, Acceptance Tracking via SMS, Service Availability and 1 more
Started Jul 01, 2026, 04:32 PM UTC· resolved Jul 01, 2026, 07:07 PM UTC
- investigating Jul 01, 2026, 04:32 PM UTC
We are investigating an issue affecting Clickwrap. Impacted customers may see workflow processing failures or errors during submission. Our team is actively investigating and we will share another update as soon as we have more information.
- monitoring Jul 01, 2026, 06:39 PM UTC
We have implemented mitigation and are seeing recovery in Clickwrap. We are monitoring the platform closely while additional background services are brought back online. During the incident, impacted customers may have experienced workflow processing failures or errors during submission.
- resolved Jul 01, 2026, 07:07 PM UTC
The issue affecting Clickwrap has been mitigated and service has been restored. During the incident, impacted customers may have experienced workflow processing failures or errors during submission. We will continue to review the incident internally to confirm full stability.
Minor June 24, 2026 Salesforce Managed Package: Document & Approval Sync Disruption 5h 21m Workflows, Workflows
Started Jun 24, 2026, 08:51 PM UTC· resolved Jun 25, 2026, 02:13 AM UTC
- investigating Jun 24, 2026, 08:51 PM UTC
We are currently investigating an issue affecting the Ironclad Salesforce Managed Package where users may experience failures with document and approval syncing. This includes documents not syncing to and from Salesforce and approvals not reflecting correctly within the Ironclad Approval object. Our engineering team is actively working to identify the root cause. We will provide updates here as more information becomes available. Thank you for your patience.
- monitoring Jun 24, 2026, 10:12 PM UTC
Our engineering team has reverted a code change in platform to ensure all documents and approvals can sync between Ironclad and Salesforce.
- identified Jun 24, 2026, 10:28 PM UTC
We are currently investigating an issue affecting the Ironclad Salesforce Managed Package where users may experience failures with document and approval syncing. This includes documents not syncing to and from Salesforce and approvals not reflecting correctly within the Ironclad Approval object. Our engineering team is actively working to identify the root cause. We will provide updates here as more information becomes available. Thank you for your patience.
- monitoring Jun 25, 2026, 01:09 AM UTC
A code fix to address the syncing issue between Ironclad and Salesforce affecting documents and approvals has been deployed. We are actively monitoring that the fix is performing as expected.
- resolved Jun 25, 2026, 02:13 AM UTC
Our engineering team has confirmed that the code fix deployed to address the syncing issue between Ironclad and Salesforce is working as expected. Documents and approvals are now syncing successfully. This incident is resolved.
Minor June 17, 2026 Records Accessibility Issues 24s Version Published, Repository, Box Uploads/Downloads, 3rd Party Dependencies and 40 more
Started Jun 17, 2026, 04:30 PM UTC· resolved Jun 17, 2026, 04:30 PM UTC
- monitoring Jun 17, 2026, 04:30 PM UTC
End users reported that they are unable to access records within Ironclad Repository. We identified the issue and implemented a fix and now all users can view records as intended.
- resolved Jun 17, 2026, 04:30 PM UTC
End users reported that they are unable to access records within Ironclad Repository. We identified the issue and implemented a fix and now all users can view records as intended.
Minor June 4, 2026 Intermittent 502 Errors on API Requests 3h 7m Version Published, Repository, Box Uploads/Downloads, 3rd Party Dependencies and 40 more
Started Jun 04, 2026, 12:00 PM UTC· resolved Jun 04, 2026, 03:07 PM UTC
- investigating Jun 04, 2026, 12:00 PM UTC
API requests are experiencing intermittent 502 server error responses.
- resolved Jun 04, 2026, 03:07 PM UTC
A fix has been implemented and the incident has been resolved. API requests are no longer receiving intermittent 502 error responses.
Minor June 3, 2026 Bulk Document Download, Dashboard Exports and Preview Degraded in NA1 Production 24m Repository, Workflows, Repository, Workflows
Started Jun 03, 2026, 07:45 PM UTC· resolved Jun 03, 2026, 08:10 PM UTC
- identified Jun 03, 2026, 07:45 PM UTC
We are investigating an issue affecting some customers in NA1 production where bulk document download, dashboard export, and preview actions are failing. We have identified elevated errors in the document service and are actively working to mitigate the issue. Our current investigation indicates the problem is related to backend database latency impacting dependent document-processing jobs. We will share another update as soon as we have more information.
- monitoring Jun 03, 2026, 07:57 PM UTC
We've made changes on the backend to address the issues with downloads and exports and are monitoring for any further issues.
- resolved Jun 03, 2026, 08:10 PM UTC
We have verified and confirmed that the issue has been resolved
Minor May 26, 2026 Latency & Error Messaging 3h 17m Repository, Workflows, Repository, Workflows
Started May 26, 2026, 06:49 PM UTC· resolved May 26, 2026, 10:06 PM UTC
- investigating May 26, 2026, 06:49 PM UTC
Ironclad is currently experiencing Latency in platform. This may cause issues with updating workflows and records with users seeing an error ("Something is not working").
- resolved May 26, 2026, 10:06 PM UTC
We have resolved all latency issues in Production.
Minor May 26, 2026 Ironclad Latency 2m Version Published, Repository, Box Uploads/Downloads, 3rd Party Dependencies and 40 more
Started May 26, 2026, 04:38 PM UTC· resolved May 26, 2026, 04:40 PM UTC
- monitoring May 26, 2026, 04:38 PM UTC
Ironclad experienced platform latency and degraded performance from 8:30 AM PST to 9:13 AM PST. The issue has been identified and remediated, and service has been fully restored. All systems are now operating as intended.
- resolved May 26, 2026, 04:38 PM UTC
Ironclad experienced platform latency and degraded performance from 8:30 AM PST to 9:13 AM PST. The issue has been identified and remediated, and service has been fully restored. All systems are now operating as intended.
- resolved May 26, 2026, 04:40 PM UTC
Ironclad experienced platform latency and degraded performance from 8:30 AM PST to 9:13 AM PST. The issue has been identified and remediated, and service has been fully restored. All systems are now operating as intended.
Minor May 12, 2026 URGENT: Pause Salesforce Managed Package Upgrades 16h 57m 3rd Party Dependencies
Started May 12, 2026, 02:24 AM UTC· resolved May 12, 2026, 07:22 PM UTC
- investigating May 12, 2026, 02:24 AM UTC
We have identified an authentication issue within the latest version of the Ironclad Salesforce Managed Package. If you have not yet upgraded, no action is required. To ensure your integration remains stable, please do not upgrade your Salesforce version until further notice. We are working on a resolution and will provide an update once the issue is resolved. If you have already upgraded and are experiencing connection issues, please reach out to our Support team for assistance.
- identified May 12, 2026, 02:14 PM UTC
The team is actively working on a fix. There will be a new managed package release coming soon (v3.7.7) that will need to be downloaded once the fix is live. Status page will be updated as soon as the new version is available to download.
- monitoring May 12, 2026, 05:11 PM UTC
We have addressed the issue with a new managed package v.3.7.7 which is now available for download.
- resolved May 12, 2026, 07:22 PM UTC
The issue has now been resolved, and the managed package is operating normally for all affected customers.
Minor May 4, 2026 Smart Import prediction errors and issues with Workflow launch 1h 33m Repository, Repository
Started May 04, 2026, 07:33 PM UTC· resolved May 04, 2026, 09:07 PM UTC
- investigating May 04, 2026, 07:33 PM UTC
Records uploaded with Smart Imports may encounter an error during metadata prediction processing.
- monitoring May 04, 2026, 08:29 PM UTC
We have deployed a fix and are no longer seeing errors. Our team will continue to monitor the situation closely to ensure everything remains stable.
- resolved May 04, 2026, 09:07 PM UTC
The issue has been resolved. Users can retry Smart Imports to obtain predictions as expected.
Minor April 27, 2026 Degraded performance with document conversion subprocessor 6h 59m Workflows, Workflows
Started Apr 27, 2026, 06:27 PM UTC· resolved Apr 28, 2026, 01:26 AM UTC
- investigating Apr 27, 2026, 06:27 PM UTC
We are currently aware that some users may experience errors when interacting with PDFs. Our engineering team is investigating the root cause and is working toward a resolution. We will provide an update as soon as we have more information.
- monitoring Apr 27, 2026, 07:09 PM UTC
A fix has been implemented, and we have confirmed that PDF interactions are now functioning as expected. We are currently monitoring the system to ensure continued stability and will provide a final update once we are fully confident the issue is resolved.
- resolved Apr 28, 2026, 01:26 AM UTC
We have fully resolved the document conversion subprocessor issue.
Minor April 21, 2026 Blank form during workflow launch 1h 33m Workflows, Workflows
Started Apr 21, 2026, 07:08 PM UTC· resolved Apr 21, 2026, 08:42 PM UTC
- investigating Apr 21, 2026, 07:08 PM UTC
Reports of blank forms when launching workflows
- investigating Apr 21, 2026, 07:30 PM UTC
Ironclad is currently experiencing an issue where users may experience issues with forms appearing blank when attempting to launch a Workflow.
- resolved Apr 21, 2026, 08:42 PM UTC
The incident has been resolved.