Ironclad Outage History

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Ironclad had 28 outages in the last 2 years totaling 39h 36m of downtime — averaging 1.2 incidents per month.

There were 28 Ironclad outages since August 20, 2025 totaling 39h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ironcladapp.com

Minor June 17, 2026

Records Accessibility Issues

Detected by Pingoru
Jun 17, 2026, 04:30 PM UTC
Resolved
Jun 17, 2026, 04:30 PM UTC
Duration
—
Affected: Version PublishedRepositoryBox Uploads/Downloads3rd Party DependenciesWorkflowsSendGrid Event WebhookAI DependenciesFetching & Rendering Dynamic GroupsEmailAcceptance Tracking via SendAcceptance Tracking via SMSHosting AvailabilityCustom Domains with SSLmailgun SMTPmailgun Outbound Deliverymailgun Inbound email processingGoogle Apps DriveGoogle Cloud Platform Google Cloud StorageGoogle Cloud Platform Google Cloud SQLGoogle Cloud Platform Google Kubernetes EngineGoogle Cloud Platform Google Cloud DNSGoogle Cloud Platform Cloud FilestoreGoogle Cloud Platform Cloud Key Management ServiceService AvailabilityAuthenticationCapturing AcceptanceLoading & Displaying Published GroupsDelivering Confirmation Emails to SignersDelivering Notification Emails to UsersShare Records via EmailScheduled Nightly ExportsRequest CompleteRequest SentRequest SignedSMSInboundOktaGoogleCustom SSOSendGrid API v3
Timeline · 2 updates

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Minor June 4, 2026

Intermittent 502 Errors on API Requests

Detected by Pingoru
Jun 04, 2026, 03:07 PM UTC
Resolved
Jun 04, 2026, 03:07 PM UTC
Duration
—
Affected: Version PublishedRepositoryBox Uploads/Downloads3rd Party DependenciesWorkflowsSendGrid Event WebhookAI DependenciesFetching & Rendering Dynamic GroupsEmailAcceptance Tracking via SendAcceptance Tracking via SMSHosting AvailabilityCustom Domains with SSLmailgun SMTPmailgun Outbound Deliverymailgun Inbound email processingGoogle Apps DriveGoogle Cloud Platform Google Cloud StorageGoogle Cloud Platform Google Cloud SQLGoogle Cloud Platform Google Kubernetes EngineGoogle Cloud Platform Google Cloud DNSGoogle Cloud Platform Cloud FilestoreGoogle Cloud Platform Cloud Key Management ServiceService AvailabilityAuthenticationCapturing AcceptanceLoading & Displaying Published GroupsDelivering Confirmation Emails to SignersDelivering Notification Emails to UsersShare Records via EmailScheduled Nightly ExportsRequest CompleteRequest SentRequest SignedSMSInboundOktaGoogleCustom SSOSendGrid API v3
Timeline · 2 updates

Read the full incident report →

Minor June 3, 2026

Bulk Document Download, Dashboard Exports and Preview Degraded in NA1 Production

Detected by Pingoru
Jun 03, 2026, 08:10 PM UTC
Resolved
Jun 03, 2026, 08:10 PM UTC
Duration
—
Affected: RepositoryWorkflows
Timeline · 3 updates
  1. identified Jun 03, 2026, 07:45 PM UTC

    Status: Identified We are investigating an issue affecting some customers in NA1 production where bulk document download, dashboard export, and preview actions are failing. We have identified elevated errors in the document service and are actively working to mitigate the issue. Our current investigation indicates the problem is related to backend database latency impacting dependent document-processing jobs. We will share another update as soon as we have more information. Affected components Workflows (Degraded performance) Personalized Contracts Export (CSV) (Degraded performance) Repository (Degraded performance)

  2. monitoring Jun 03, 2026, 07:57 PM UTC

    Status: Monitoring We've made changes on the backend to address the issues with downloads and exports and are monitoring for any further issues. Affected components Repository (Degraded performance) Workflows (Degraded performance) Personalized Contracts Export (CSV) (Degraded performance)

  3. resolved Jun 03, 2026, 08:10 PM UTC

    Status: Resolved We have verified and confirmed that the issue has been resolved Affected components Repository (Operational) Workflows (Operational) Personalized Contracts Export (CSV) (Operational)

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Minor May 26, 2026

Latency & Error Messaging

Detected by Pingoru
May 26, 2026, 10:06 PM UTC
Resolved
May 26, 2026, 10:06 PM UTC
Duration
—
Affected: RepositoryWorkflowsWorkflows
Timeline · 2 updates
  1. investigating May 26, 2026, 06:49 PM UTC

    Status: Investigating Ironclad is currently experiencing Latency in platform. This may cause issues with updating workflows and records with users seeing an error ("Something is not working"). Affected components Repository (Degraded performance) Workflows (Degraded performance)

  2. resolved May 26, 2026, 10:06 PM UTC

    Status: Resolved We have resolved all latency issues in Production. Affected components Repository (Operational) Workflows (Operational)

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Minor May 26, 2026

Ironclad Latency

Detected by Pingoru
May 26, 2026, 04:40 PM UTC
Resolved
May 26, 2026, 04:40 PM UTC
Duration
—
Affected: Version PublishedRepositoryBox Uploads/Downloads3rd Party DependenciesWorkflowsSendGrid Event WebhookAI DependenciesWorkflowsFetching & Rendering Dynamic GroupsEmailService AvailabilityAcceptance Tracking via SendAcceptance Tracking via SMSHosting AvailabilityCustom Domains with SSLmailgun SMTPmailgun Outbound Deliverymailgun Inbound email processingGoogle Apps DriveGoogle Cloud Platform Google Cloud StorageGoogle Cloud Platform Google Cloud SQLGoogle Cloud Platform Google Kubernetes EngineGoogle Cloud Platform Google Cloud DNSGoogle Cloud Platform Cloud FilestoreGoogle Cloud Platform Cloud Key Management ServiceService AvailabilityAuthenticationCapturing AcceptanceLoading & Displaying Published GroupsDelivering Confirmation Emails to SignersDelivering Notification Emails to UsersShare Records via EmailScheduled Nightly ExportsRequest CompleteRequest SentRequest SignedSMSInboundOktaGoogleCustom SSOSendGrid API v3
Timeline · 3 updates

Read the full incident report →

Minor May 12, 2026

URGENT: Pause Salesforce Managed Package Upgrades

Detected by Pingoru
May 12, 2026, 07:22 PM UTC
Resolved
May 12, 2026, 07:22 PM UTC
Duration
—
Affected: 3rd Party Dependencies
Timeline · 4 updates
  1. investigating May 12, 2026, 02:24 AM UTC

    Status: Investigating We have identified an authentication issue within the latest version of the Ironclad Salesforce Managed Package. If you have not yet upgraded, no action is required. To ensure your integration remains stable, please do not upgrade your Salesforce version until further notice. We are working on a resolution and will provide an update once the issue is resolved. If you have already upgraded and are experiencing connection issues, please reach out to our Support team for assistance. Affected components 3rd Party Dependencies (Degraded performance)

  2. identified May 12, 2026, 02:14 PM UTC

    Status: Identified The team is actively working on a fix. There will be a new managed package release coming soon (v3.7.7) that will need to be downloaded once the fix is live. Status page will be updated as soon as the new version is available to download. Affected components 3rd Party Dependencies (Degraded performance)

  3. monitoring May 12, 2026, 05:11 PM UTC

    Status: Monitoring We have addressed the issue with a new managed package v.3.7.7 which is now available for download. Affected components 3rd Party Dependencies (Operational)

  4. resolved May 12, 2026, 07:22 PM UTC

    Status: Resolved The issue has now been resolved, and the managed package is operating normally for all affected customers. Affected components 3rd Party Dependencies (Operational)

Read the full incident report →

Minor May 4, 2026

Smart Import prediction errors and issues with Workflow launch

Detected by Pingoru
May 04, 2026, 09:07 PM UTC
Resolved
May 04, 2026, 09:07 PM UTC
Duration
—
Affected: RepositoryRepository
Timeline · 3 updates
  1. investigating May 04, 2026, 07:33 PM UTC

    Status: Investigating Records uploaded with Smart Imports may encounter an error during metadata prediction processing. Affected components Repository (Degraded performance)

  2. monitoring May 04, 2026, 08:29 PM UTC

    Status: Monitoring We have deployed a fix and are no longer seeing errors. Our team will continue to monitor the situation closely to ensure everything remains stable. Affected components Repository (Operational)

  3. resolved May 04, 2026, 09:07 PM UTC

    Status: Resolved The issue has been resolved. Users can retry Smart Imports to obtain predictions as expected. Affected components Repository (Operational)

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Minor April 28, 2026

Degraded performance with document conversion subprocessor

Detected by Pingoru
Apr 28, 2026, 01:26 AM UTC
Resolved
Apr 28, 2026, 01:26 AM UTC
Duration
—
Affected: WorkflowsWorkflows
Timeline · 3 updates
  1. investigating Apr 27, 2026, 06:27 PM UTC

    Status: Investigating We are currently aware that some users may experience errors when interacting with PDFs. Our engineering team is investigating the root cause and is working toward a resolution. We will provide an update as soon as we have more information. Affected components Workflows (Degraded performance)

  2. monitoring Apr 27, 2026, 07:09 PM UTC

    Status: Monitoring A fix has been implemented, and we have confirmed that PDF interactions are now functioning as expected. We are currently monitoring the system to ensure continued stability and will provide a final update once we are fully confident the issue is resolved. Affected components Workflows (Operational)

  3. resolved Apr 28, 2026, 01:26 AM UTC

    Status: Resolved We have fully resolved the document conversion subprocessor issue. Affected components Workflows (Operational)

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Minor April 21, 2026

Blank form during workflow launch

Detected by Pingoru
Apr 21, 2026, 08:42 PM UTC
Resolved
Apr 21, 2026, 08:42 PM UTC
Duration
—
Affected: WorkflowsWorkflows
Timeline · 3 updates
  1. investigating Apr 21, 2026, 07:08 PM UTC

    Status: Investigating Reports of blank forms when launching workflows Affected components Workflows (Partial outage)

  2. investigating Apr 21, 2026, 07:30 PM UTC

    Status: Investigating Ironclad is currently experiencing an issue where users may experience issues with forms appearing blank when attempting to launch a Workflow. Affected components Workflows (Partial outage)

  3. resolved Apr 21, 2026, 08:42 PM UTC

    Status: Resolved The incident has been resolved. Affected components Workflows (Operational)

Read the full incident report →

Minor April 14, 2026

Issues with Smart Import

Detected by Pingoru
Apr 14, 2026, 11:11 PM UTC
Resolved
Apr 14, 2026, 11:11 PM UTC
Duration
—
Affected: AI Dependencies
Timeline · 4 updates
  1. investigating Apr 14, 2026, 07:47 PM UTC

    Status: Investigating We are currently investigating an issue affecting Smart Import that is causing intermittent errors for some customers. Users may see failed imports or 503 errors while attempting to process documents. Our Engineering team is actively investigating and working to restore normal performance. We will share another update as soon as we have more information. Affected components AI Depedencies (Degraded performance)

  2. monitoring Apr 14, 2026, 09:54 PM UTC

    Status: Monitoring We have deployed a mitigation for the Smart Import issue and expanded the update to all customers. We are now seeing successful responses in production and have mitigated the customer-facing errors. Our team is continuing to monitor performance closely to ensure the issue remains stable. If you continue to experience problems with Smart Import, please contact Support with the approximate time of the failure, including timezone, and any relevant screenshots. Affected components AI Depedencies (Degraded performance)

  3. monitoring Apr 14, 2026, 10:32 PM UTC

    Status: Monitoring We have deployed a mitigation for the Smart Import issue and expanded the update to all customers. Smart Import is now operating normally, and we are seeing successful responses in production. We are keeping this incident in Monitoring while our team continues to watch performance closely and confirm the issue remains stable. If you continue to experience problems with Smart Import, please contact Support with the approximate time of the failure, including timezone, and any relevant screenshots. Affected components AI Depedencies (Operational)

  4. resolved Apr 14, 2026, 11:11 PM UTC

    Status: Resolved The issue affecting Smart Import has been resolved, and the service is operating normally. We are no longer seeing the errors related to this incident. Thank you for your patience while we worked to restore service. If you continue to experience problems with Smart Import, please contact Support with the approximate time of the failure, including timezone, and any relevant screenshots. Affected components AI Depedencies (Operational)

Read the full incident report →

Minor April 14, 2026

Site performance problems

Detected by Pingoru
Apr 14, 2026, 06:37 PM UTC
Resolved
Apr 14, 2026, 06:37 PM UTC
Duration
—
Affected: RepositoryWorkflowsRepositoryWorkflows
Timeline · 6 updates
  1. investigating Mar 27, 2026, 10:51 PM UTC

    Status: Investigating Ironclad is currently experiencing slow load times and general degraded performance. We are investigating the cause. Affected components Repository (Degraded performance) Workflows (Degraded performance)

  2. monitoring Mar 27, 2026, 11:25 PM UTC

    Status: Monitoring A fix has been implemented and we are monitoring the results. Affected components Repository (Degraded performance) Workflows (Degraded performance)

  3. resolved Mar 27, 2026, 11:43 PM UTC

    Status: Resolved Resolved: All systems are operational Affected components Repository (Operational) Workflows (Operational)

  4. resolved Mar 27, 2026, 11:44 PM UTC

    Status: Resolved Updating severity. Affected components Repository (Operational) Workflows (Operational)

  5. resolved Mar 27, 2026, 11:45 PM UTC

    Status: Resolved Updating Severity Affected components Repository (Operational) Workflows (Operational)

  6. resolved Apr 14, 2026, 06:37 PM UTC

    Status: Resolved Updating Severity Timestamp Affected components Repository (Operational) Workflows (Operational)

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Minor April 8, 2026

Smart Imports & Jurist Upload Failures

Detected by Pingoru
Apr 08, 2026, 06:47 PM UTC
Resolved
Apr 08, 2026, 06:47 PM UTC
Duration
—
Affected: AI Dependencies
Timeline · 2 updates
  1. investigating Apr 08, 2026, 05:32 PM UTC

    Status: Investigating Ironclad experienced a brief issue where Smart Imports and uploads to Jurist may have would fail after retry instead of completing as intended. This issue has been resolved and everything is now operational. Affected components AI Depedencies (Degraded performance)

  2. resolved Apr 08, 2026, 06:47 PM UTC

    Status: Resolved This issue has been identified and all systems are now operational. Affected components AI Depedencies (Operational)

Read the full incident report →

Minor March 12, 2026

PDF -> docx conversion errors impacting Editor and Jurist on EU1

Detected by Pingoru
Mar 12, 2026, 06:22 PM UTC
Resolved
Mar 12, 2026, 06:22 PM UTC
Duration
—
Affected: WorkflowsWorkflows
Timeline · 3 updates
  1. investigating Mar 10, 2026, 07:20 PM UTC

    Status: Investigating We are currently investigating an issue affecting PDF-to-DOCX conversion on EU1/Europe Production, resulting Jurist and the Ironclad Editor errors. Our team is actively working to identify and resolve the problem. Affected components Workflows (Degraded performance)

  2. monitoring Mar 11, 2026, 04:16 PM UTC

    Status: Monitoring A fix has been implemented and we are monitoring the results. Affected components Workflows (Operational)

  3. resolved Mar 12, 2026, 06:22 PM UTC

    Status: Resolved PDF -> DOCX conversion has been resolved in EU1. Affected components Workflows (Operational)

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Minor March 9, 2026

Issues with PDF Documents

Detected by Pingoru
Mar 09, 2026, 08:18 PM UTC
Resolved
Mar 09, 2026, 08:18 PM UTC
Duration
—
Affected: RepositoryWorkflowsRepositoryWorkflows
Timeline · 4 updates
  1. investigating Mar 09, 2026, 07:33 PM UTC

    Status: Investigating We are currently investigating an issue affecting Document OCR in Ironclad that is resulting in errors in Smart Import, Run AI, and Intake Agent (EAP). Our team is actively working to identify and resolve the problem. Affected components Workflows (Degraded performance) Repository (Degraded performance) Workflows (Degraded performance) Repository (Degraded performance)

  2. monitoring Mar 09, 2026, 07:45 PM UTC

    Status: Monitoring Rate limits for document OCR were reached and adjusted to address the issue. We are continuing to monitor for any further issues. Affected components Workflows (Degraded performance) Repository (Degraded performance) Workflows (Degraded performance) Repository (Degraded performance)

  3. resolved Mar 09, 2026, 08:18 PM UTC

    Status: Resolved This incident has been resolved. Affected components Repository (Operational) Workflows (Operational) Repository (Operational) Workflows (Operational)

  4. resolved Mar 09, 2026, 08:18 PM UTC

    Status: Resolved This incident has been resolved. Affected components Workflows (Operational) Repository (Operational) Workflows (Operational) Repository (Operational)

Read the full incident report →