Ironclad Outage History

Ironclad is up right now

There were 10 Ironclad outages since February 11, 2026. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ironcladapp.com

Minor April 28, 2026

Degraded performance with document conversion subprocessor

Detected by Pingoru
Apr 28, 2026, 01:26 AM UTC
Resolved
Apr 28, 2026, 01:26 AM UTC
Duration
—
Affected: Workflows
Timeline · 3 updates
  1. investigating Apr 27, 2026, 06:27 PM UTC

    Status: Investigating We are currently aware that some users may experience errors when interacting with PDFs. Our engineering team is investigating the root cause and is working toward a resolution. We will provide an update as soon as we have more information. Affected components Workflows (Degraded performance)

  2. monitoring Apr 27, 2026, 07:09 PM UTC

    Status: Monitoring A fix has been implemented, and we have confirmed that PDF interactions are now functioning as expected. We are currently monitoring the system to ensure continued stability and will provide a final update once we are fully confident the issue is resolved. Affected components Workflows (Operational)

  3. resolved Apr 28, 2026, 01:26 AM UTC

    Status: Resolved We have fully resolved the document conversion subprocessor issue. Affected components Workflows (Operational)

Read the full incident report →

Minor April 21, 2026

Blank form during workflow launch

Detected by Pingoru
Apr 21, 2026, 08:42 PM UTC
Resolved
Apr 21, 2026, 08:42 PM UTC
Duration
—
Affected: Workflows
Timeline · 3 updates
  1. investigating Apr 21, 2026, 07:08 PM UTC

    Status: Investigating Reports of blank forms when launching workflows Affected components Workflows (Partial outage)

  2. investigating Apr 21, 2026, 07:30 PM UTC

    Status: Investigating Ironclad is currently experiencing an issue where users may experience issues with forms appearing blank when attempting to launch a Workflow. Affected components Workflows (Partial outage)

  3. resolved Apr 21, 2026, 08:42 PM UTC

    Status: Resolved The incident has been resolved. Affected components Workflows (Operational)

Read the full incident report →

Minor April 14, 2026

Issues with Smart Import

Detected by Pingoru
Apr 14, 2026, 11:11 PM UTC
Resolved
Apr 14, 2026, 11:11 PM UTC
Duration
—
Affected: AI Depedencies
Timeline · 4 updates
  1. investigating Apr 14, 2026, 07:47 PM UTC

    Status: Investigating We are currently investigating an issue affecting Smart Import that is causing intermittent errors for some customers. Users may see failed imports or 503 errors while attempting to process documents. Our Engineering team is actively investigating and working to restore normal performance. We will share another update as soon as we have more information. Affected components AI Depedencies (Degraded performance)

  2. monitoring Apr 14, 2026, 09:54 PM UTC

    Status: Monitoring We have deployed a mitigation for the Smart Import issue and expanded the update to all customers. We are now seeing successful responses in production and have mitigated the customer-facing errors. Our team is continuing to monitor performance closely to ensure the issue remains stable. If you continue to experience problems with Smart Import, please contact Support with the approximate time of the failure, including timezone, and any relevant screenshots. Affected components AI Depedencies (Degraded performance)

  3. monitoring Apr 14, 2026, 10:32 PM UTC

    Status: Monitoring We have deployed a mitigation for the Smart Import issue and expanded the update to all customers. Smart Import is now operating normally, and we are seeing successful responses in production. We are keeping this incident in Monitoring while our team continues to watch performance closely and confirm the issue remains stable. If you continue to experience problems with Smart Import, please contact Support with the approximate time of the failure, including timezone, and any relevant screenshots. Affected components AI Depedencies (Operational)

  4. resolved Apr 14, 2026, 11:11 PM UTC

    Status: Resolved The issue affecting Smart Import has been resolved, and the service is operating normally. We are no longer seeing the errors related to this incident. Thank you for your patience while we worked to restore service. If you continue to experience problems with Smart Import, please contact Support with the approximate time of the failure, including timezone, and any relevant screenshots. Affected components AI Depedencies (Operational)

Read the full incident report →

Minor April 14, 2026

Site performance problems

Detected by Pingoru
Apr 14, 2026, 06:37 PM UTC
Resolved
Apr 14, 2026, 06:37 PM UTC
Duration
—
Affected: RepositoryWorkflows
Timeline · 6 updates
  1. investigating Mar 27, 2026, 10:51 PM UTC

    Status: Investigating Ironclad is currently experiencing slow load times and general degraded performance. We are investigating the cause. Affected components Repository (Degraded performance) Workflows (Degraded performance)

  2. monitoring Mar 27, 2026, 11:25 PM UTC

    Status: Monitoring A fix has been implemented and we are monitoring the results. Affected components Repository (Degraded performance) Workflows (Degraded performance)

  3. resolved Mar 27, 2026, 11:43 PM UTC

    Status: Resolved Resolved: All systems are operational Affected components Repository (Operational) Workflows (Operational)

  4. resolved Mar 27, 2026, 11:44 PM UTC

    Status: Resolved Updating severity. Affected components Repository (Operational) Workflows (Operational)

  5. resolved Mar 27, 2026, 11:45 PM UTC

    Status: Resolved Updating Severity Affected components Repository (Operational) Workflows (Operational)

  6. resolved Apr 14, 2026, 06:37 PM UTC

    Status: Resolved Updating Severity Timestamp Affected components Repository (Operational) Workflows (Operational)

Read the full incident report →

Minor April 8, 2026

Smart Imports & Jurist Upload Failures

Detected by Pingoru
Apr 08, 2026, 06:47 PM UTC
Resolved
Apr 08, 2026, 06:47 PM UTC
Duration
—
Affected: AI Depedencies
Timeline · 2 updates
  1. investigating Apr 08, 2026, 05:32 PM UTC

    Status: Investigating Ironclad experienced a brief issue where Smart Imports and uploads to Jurist may have would fail after retry instead of completing as intended. This issue has been resolved and everything is now operational. Affected components AI Depedencies (Degraded performance)

  2. resolved Apr 08, 2026, 06:47 PM UTC

    Status: Resolved This issue has been identified and all systems are now operational. Affected components AI Depedencies (Operational)

Read the full incident report →

Minor March 12, 2026

PDF -> docx conversion errors impacting Editor and Jurist on EU1

Detected by Pingoru
Mar 12, 2026, 06:22 PM UTC
Resolved
Mar 12, 2026, 06:22 PM UTC
Duration
—
Affected: Workflows
Timeline · 3 updates
  1. investigating Mar 10, 2026, 07:20 PM UTC

    Status: Investigating We are currently investigating an issue affecting PDF-to-DOCX conversion on EU1/Europe Production, resulting Jurist and the Ironclad Editor errors. Our team is actively working to identify and resolve the problem. Affected components Workflows (Degraded performance)

  2. monitoring Mar 11, 2026, 04:16 PM UTC

    Status: Monitoring A fix has been implemented and we are monitoring the results. Affected components Workflows (Operational)

  3. resolved Mar 12, 2026, 06:22 PM UTC

    Status: Resolved PDF -> DOCX conversion has been resolved in EU1. Affected components Workflows (Operational)

Read the full incident report →

Minor March 9, 2026

Issues with PDF Documents

Detected by Pingoru
Mar 09, 2026, 08:18 PM UTC
Resolved
Mar 09, 2026, 08:18 PM UTC
Duration
—
Affected: RepositoryWorkflows
Timeline · 3 updates
  1. investigating Mar 09, 2026, 07:33 PM UTC

    Status: Investigating We are currently investigating an issue affecting Document OCR in Ironclad that is resulting in errors in Smart Import, Run AI, and Intake Agent (EAP). Our team is actively working to identify and resolve the problem. Affected components Workflows (Degraded performance) Repository (Degraded performance) Workflows (Degraded performance) Repository (Degraded performance)

  2. monitoring Mar 09, 2026, 07:45 PM UTC

    Status: Monitoring Rate limits for document OCR were reached and adjusted to address the issue. We are continuing to monitor for any further issues. Affected components Workflows (Degraded performance) Repository (Degraded performance) Workflows (Degraded performance) Repository (Degraded performance)

  3. resolved Mar 09, 2026, 08:18 PM UTC

    Status: Resolved This incident has been resolved. Affected components Repository (Operational) Workflows (Operational) Repository (Operational) Workflows (Operational)

Read the full incident report →

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