IG Index Ltd Outage History

We're currently aware of issues with trading on our platforms. We're investigating now at the highest priority. If you need to deal, please call +61 (3) 9860 1734 (AUS), +65 6390 5118 (SG), +44 207 896 0079 (UK), 312 981 0498 (US).

We’re currently investigating reports of an intermittent pricing issue with some US share markets. We apologize for any inconvenience and will post another update as soon as we learn more. If you need to manage a position, please contact us at +61 (3) 9860 1734 (AUS), +65 6390 5118 (SG), +44 207 896 0079 (UK)

Hi, we're currently aware of an issue where chart data is not updating on TradingView. This has been escalated to be investigated. You will still be able to view charts via the IG Platform.

We are continuing to investigate this issue.

We are aware of the issue affecting some clients’ ability to close or edit positions, and our team is actively investigating. Further updates will be shared as they become available. In the meantime, clients may use the Web Trading Platform (WTP) to place orders.

We're currently experiencing intermittent issues logging into the Android App. We're investigating now at the highest priority. Please login to the Web Trading Platform if you need to manage your positions.

We're currently experiencing issues trading shares on our platforms for CFD accounts. We're investigating now at the highest priority. This issue is currently not affecting Share Dealing accounts. If you need help to manage your positions, you can contact us at +61 (3) 9860 1734 (AUS).

We are aware of multiple users facing issues with order placement on MT5. We are investigating the issue on high priority.

We are currently investigating an issue where RSP quotes are not being generated.

Hi, we're currently aware of intermittent issues with the Web API. This has been escalated and we are investigating as a priority. To manage your positions, please use the Web Trading Platform in the meantime.

Hi, we're currently aware of an issue with accessing the Web API. We're investigating now at the highest priority. If you need to deal, please manage your positions on the IG platform, or give us a call at +61 (3) 9860 1734 (AUS), +65 6390 5118 (SG), +44 207 896 0079 (UK)

We are continuing to investigate this issue.

We are currently experiencing an issue with ProRealTime (PRT) that is impacting some users. Please note that you can still log in to the IG Web Trading Platform and Mobile App to manage your positions, including opening and closing trades.

Hi, we're currently aware that some clients are experiencing issues with pricing for some markets. We're investigating now at the highest priority. If you need to deal, please call +61 (3) 9860 1734 (AUS), +65 6390 5118 (SG), +44 207 896 0079 (UK), 312 981 0498 (US).

We’re currently monitoring an service interruption affecting CME pricing. Please note, this is a market wide CME exchange caused issue and not IG. The status of this interruption can be monitored on the CME website: https://www.cmegroup.com/tools-information/cme-global-command-center-system-alerts.html At this time, we're temporarily unable to take orders for the affected markets. We will update as soon as we learn more.

We are continuing to investigate this issue.

We’re currently monitoring service interruption affecting CME pricing. We're working closely with them to re-establish service as soon as we can and apologise for any inconvenience caused

Stale pricing across all markets. We are currently investigate the issue. If you require dealing assistance, please give us a call.

We're currently aware of an issue affecting the pricing for our 24 hours US shares offering. This is being investigated as a priority. If you wish to close your position(s), please give us a call at +61 (3) 9860 1734 (AUS), +65 6390 5118 (SG), +44 207 896 0079 (UK), +44 (20) 7633 5431 (International).