IBM Apptio Outage History

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IBM Apptio had 48 outages in the last 2 years totaling 3446h 13m of downtime, averaging 2 incidents per month.

There were 48 IBM Apptio outages since May 8, 2025 totaling 3446h 13m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.apptio.com

Minor October 15, 2026

Datalink: Cross-Environment Apptio Copy Table Connectors Failing

Detected by Pingoru
Oct 15, 2026, 02:42 PM UTC
Resolved
Oct 16, 2026, 11:22 AM UTC
Duration
20h 39m
Affected: DatalinkDatalinkDatalink
Timeline · 5 updates
  1. investigating Oct 15, 2026, 02:42 PM UTC

    We are currently experiencing an issue with Datalink Apptio Copy Table connectors failing.

  2. identified Oct 15, 2026, 03:49 PM UTC

    We identified the issue and have released a fix to production. The update is currently being rolled out across the connector platform and may take up to 15 hours to reach all environments. As a mitigation, customers can manually retry failed connector runs or reschedule them to run again after 24 hours. Once the rollout has fully propagated, connector executions should complete successfully. We are continuing to monitor the rollout and will provide another update as more information becomes available.

  3. identified Oct 16, 2026, 01:06 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Oct 16, 2026, 06:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 16, 2026, 11:22 AM UTC

    This incident has been resolved and all connectors now should be running successfully.

Read the full incident report →

Minor September 24, 2026

Exports from Cloudability to TBM are Behind

Detected by Pingoru
Sep 24, 2026, 07:15 PM UTC
Resolved
Sep 25, 2026, 10:19 PM UTC
Duration
1d 3h
Affected: Costing, Billing, Demand, TBM Studio
Timeline · 3 updates
  1. identified Sep 24, 2026, 07:15 PM UTC

    The issue has been identified and a fix is being worked on.

  2. identified Sep 24, 2026, 10:40 PM UTC

    We have identified the fix and are targeting getting it underway in the next 8 hours.

  3. resolved Sep 25, 2026, 10:19 PM UTC

    This incident has been resolved. Data should be updated as soon as the connector is ran.

Read the full incident report →

Notice September 16, 2026

Salesforce Outage – Support Case Access Impacted

Detected by Pingoru
Sep 16, 2026, 09:34 AM UTC
Resolved
Sep 16, 2026, 04:16 PM UTC
Duration
6h 41m
Timeline · 4 updates
  1. investigating Sep 16, 2026, 09:34 AM UTC

    We are currently experiencing an issue with Salesforce that is impacting our Support team’s ability to access and review customer cases. For any urgent issues or immediate assistance, please contact our Support team through the available Support Hotline numbers: https://www.ibm.com/support/pages/apptio-support-hotline-numbers?view=full

  2. identified Sep 16, 2026, 11:16 AM UTC

    The issue has been identified and a fix is being implemented by Salesforce Team.

  3. monitoring Sep 16, 2026, 12:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 16, 2026, 04:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 25, 2026

ADM Entity schedule creation is failing for Planning integration schedules

Detected by Pingoru
Aug 25, 2026, 06:21 PM UTC
Resolved
Aug 25, 2026, 09:20 PM UTC
Duration
2h 58m
Affected: Automated Data Management
Timeline · 2 updates
  1. investigating Aug 25, 2026, 06:21 PM UTC

    We are currently investigation an issue that is preventing entity schedule creation for Planning integration.

  2. resolved Aug 25, 2026, 09:20 PM UTC

    The issue has been resolved, and entity creation is functioning normally again. Planning integrations are successfully transferring data. If any transfers were scheduled while the issue was occurring, some data may not have been sent to the target system. We recommend validating that all expected data is present in the destination. If any data is missing, you can either manually initiate a transfer from the Planning UI or allow the next scheduled transfer to run and complete.

Read the full incident report →

Notice August 14, 2026

Datadrop SFTP Service — Scheduled Maintenance August 14 @ 8:00 PM PT

Detected by Pingoru
Aug 14, 2026, 08:03 PM UTC
Resolved
Sep 01, 2026, 02:30 PM UTC
Duration
17d 18h
Affected: DatalinkDatalink (Classic)
Timeline · 2 updates
  1. monitoring Aug 14, 2026, 08:03 PM UTC

    We are upgrading the infrastructure behind our Datadrop SFTP service to improve availability and resilience. Customers who are using the existing IP addresses will need to update their configuration with the new IP addresses (https://community.ibm.com/community/user/viewdocument/datadrop-sftp-ip-address-update), and customers who have saved the SFTP server's host fingerprint may need to update their known_hosts file to avoid connection interruptions (https://community.ibm.com/community/user/viewdocument/datadrop-sftp-host-fingerprint-update-guide). This notification will remain for one week following maintenance as a reference.

  2. resolved Sep 01, 2026, 02:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 14, 2026

Azure updates to CT is delayed

Detected by Pingoru
Aug 14, 2026, 01:55 PM UTC
Resolved
Aug 14, 2026, 09:01 PM UTC
Duration
7h 6m
Affected: Costing, Billing, Demand and TBM StudioCosting, Billing, Demand and TBM Studio
Timeline · 3 updates
  1. investigating Aug 14, 2026, 01:55 PM UTC

    We are currently investigating this issue.

  2. identified Aug 14, 2026, 07:45 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 14, 2026, 09:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 13, 2026

Slowness Experienced When Uploading an Excel File to a Table

Detected by Pingoru
Aug 13, 2026, 02:47 AM UTC
Resolved
Aug 13, 2026, 06:13 AM UTC
Duration
3h 26m
Affected: Costing, Billing, Demand, and TBM Studio
Timeline · 3 updates
  1. investigating Aug 13, 2026, 02:47 AM UTC

    We are currently investigating this issue.

  2. monitoring Aug 13, 2026, 04:16 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 13, 2026, 06:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 12, 2026

Datalink Classic email notifications are failing in the US GovCloud region

Detected by Pingoru
Aug 12, 2026, 05:14 PM UTC
Resolved
Sep 16, 2026, 11:07 PM UTC
Duration
35d 5h
Affected: Datalink (Classic)
Timeline · 2 updates
  1. investigating Aug 12, 2026, 05:14 PM UTC

    We are aware of an issue affecting email notifications in the Datalink Classic GovCloud region, where customers are not receiving job status email notifications. A fix is targeted for the next maintenance window in September. We will provide an update once resolved.

  2. resolved Sep 16, 2026, 11:07 PM UTC

    This issue has been resolved during the most recent GovCloud maintenance window. If you continue to experience issues with Datalink Classic email notifications please reach out to our support team.

Read the full incident report →

Major August 3, 2026

IT Planning inaccessible

Detected by Pingoru
Aug 03, 2026, 04:48 PM UTC
Resolved
Aug 03, 2026, 06:47 PM UTC
Duration
1h 58m
Affected: Planning
Timeline · 4 updates
  1. investigating Aug 03, 2026, 04:48 PM UTC

    Apptio Engineering is actively investigating an issue that is causing slowness or inaccessibility with IT Planning.

  2. investigating Aug 03, 2026, 05:11 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 03, 2026, 05:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 03, 2026, 06:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 29, 2026

Datalink Connectors in Waiting or Running status

Detected by Pingoru
Jul 29, 2026, 07:06 PM UTC
Resolved
Jul 29, 2026, 08:51 PM UTC
Duration
1h 44m
Affected: DatalinkDatalinkDatalinkDatalinkDatalinkDatalinkDatalinkDatalink
Timeline · 3 updates
  1. investigating Jul 29, 2026, 07:06 PM UTC

    We are currently experiencing an issue affecting Datalink connector executions. Connectors may become stuck in the "Running" or "Waiting" state and not proceed. The issue is related to an ongoing vendor outage.

  2. monitoring Jul 29, 2026, 07:37 PM UTC

    Our vendor has implemented corrective actions to resolve this issue, and we are now monitoring the service.

  3. resolved Jul 29, 2026, 08:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 29, 2026

Datalink Connectors Stuck in Waiting or Running

Detected by Pingoru
Jul 29, 2026, 04:00 PM UTC
Resolved
Jul 29, 2026, 05:22 PM UTC
Duration
1h 22m
Affected: DatalinkDatalinkDatalinkDatalinkDatalinkDatalinkDatalinkDatalink
Timeline · 3 updates
  1. investigating Jul 29, 2026, 04:00 PM UTC

    We are experiencing a vendor issue that is preventing Datalink connectors from completing. Connectors may appear in a Waiting or Running state.

  2. monitoring Jul 29, 2026, 04:26 PM UTC

    Our vendor has taken corrective action and connectors are completing now. We are monitoring the status of the service.

  3. resolved Jul 29, 2026, 05:22 PM UTC

    This issue has been resolved. The majority of connector runs have completed successfully. If you experience any failed connector runs, please rerun them.

Read the full incident report →

Minor July 27, 2026

US Frontdoor authentication issue

Detected by Pingoru
Jul 27, 2026, 05:19 PM UTC
Resolved
Jul 27, 2026, 06:01 PM UTC
Duration
42m
Affected: Access and User Management (frontdoor.apptio.com)
Timeline · 3 updates
  1. investigating Jul 27, 2026, 05:19 PM UTC

    We are investigating an issue with the IBM Verify service which is resulting in failed authentication through Frontdoor.

  2. monitoring Jul 27, 2026, 05:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 27, 2026, 06:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 21, 2026

Apptio Planning Slowness

Detected by Pingoru
Jul 21, 2026, 06:47 PM UTC
Resolved
Jul 22, 2026, 11:45 PM UTC
Duration
1d 4h
Affected: Planning
Timeline · 4 updates
  1. investigating Jul 21, 2026, 06:47 PM UTC

    The Apptio Planning application is currently experiencing some slowness. Our team is investigation this issue.

  2. monitoring Jul 21, 2026, 08:12 PM UTC

    We have identified the source of the performance degradation and implemented corrective measures. Service performance has returned to normal levels, and we continue to monitor the environment to ensure stability.

  3. monitoring Jul 22, 2026, 06:29 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 22, 2026, 11:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 10, 2026

Intermittent login difficulty on IBM Support portal

Detected by Pingoru
Jul 10, 2026, 03:50 PM UTC
Resolved
Jul 10, 2026, 05:33 PM UTC
Duration
1h 42m
Timeline · 2 updates
  1. monitoring Jul 10, 2026, 03:50 PM UTC

    The IBMid authentication service was experiencing issues that may prevent some customers from logging in to the IBM Support Portal (support.ibm.com). Customers who are still unable to login and have a critical Severity 1 issue that cannot wait for portal access to be restored should contact IBM Support directly by phone: US & Canada 1 877 327 7846 Brazil +55-8000004529 United Kingdom +44-8003688980 Australia +611800565767

  2. resolved Jul 10, 2026, 05:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 30, 2026

Access Administration current unavailable.

Detected by Pingoru
Jun 30, 2026, 09:48 PM UTC
Resolved
Jun 30, 2026, 10:58 PM UTC
Duration
1h 10m
Affected: Access & User Management (frontdoor-usgov.apptio.com)
Timeline · 4 updates
  1. investigating Jun 30, 2026, 09:48 PM UTC

    Apptio Engineering is actively investigating an issue preventing administrators from accessing Access Administration. Frontdoor access and navigation are otherwise not impacted at this time.

  2. investigating Jun 30, 2026, 10:14 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 30, 2026, 10:41 PM UTC

    We are continuing to investigate this issue.

  4. resolved Jun 30, 2026, 10:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 9, 2026

Any runs of Cloudability Datalink connectors are resulting in inaccurate data at present in CT

Detected by Pingoru
Jun 09, 2026, 04:47 PM UTC
Resolved
Jun 19, 2026, 03:46 AM UTC
Duration
9d 10h
Affected: Costing, Billing, Demand and TBM StudioCosting, Billing, Demand, and TBM StudioCosting, Billing, Demand and TBM StudioCosting, Billing, Demand and TBM StudioCosting, Billing, Demand and TBM StudioCosting, Billing, Demand and TBM StudioCosting, Billing, Demand and TBM StudioDatalinkDatalinkDatalinkDatalinkDatalinkDatalinkDatalinkDatalinkDatalink (Classic)Datalink (Classic)Datalink (Classic)
Timeline · 4 updates
  1. investigating Jun 09, 2026, 04:47 PM UTC

    We are currently investigating this issue

  2. monitoring Jun 10, 2026, 03:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Jun 10, 2026, 03:34 PM UTC

    We are still investigating this issue

  4. resolved Jun 19, 2026, 03:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 5, 2026

Any runs of Cloudability Datalink connectors are resulting in inaccurate reporting of Account IDs/Names at present in CT

Detected by Pingoru
Jun 05, 2026, 04:25 PM UTC
Resolved
Jun 08, 2026, 02:24 PM UTC
Duration
2d 21h
Affected: Costing, Billing, Demand and TBM StudioCosting, Billing, Demand, and TBM StudioCosting, Billing, Demand, and TBM StudioCosting, Billing, Demand and TBM StudioCosting, Billing, Demand and TBM StudioCosting, Billing, Demand and TBM StudioCosting, Billing, Demand and TBM StudioCosting, Billing, Demand and TBM StudioDatalinkDatalinkDatalinkDatalinkDatalinkDatalinkDatalinkDatalinkDatalink (Classic)Datalink (Classic)Datalink (Classic)
Timeline · 3 updates
  1. investigating Jun 05, 2026, 04:25 PM UTC

    We are currently investigating this issue.

  2. monitoring Jun 06, 2026, 05:14 PM UTC

    A fix has been implemented and data reprocessing is in progress. Re-running the Cloud Connector and verifying in TBM studio will result in the fix.

  3. resolved Jun 08, 2026, 02:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 3, 2026

Customer using Cloudability CT Datalink will see errors on June 2026 Datalink runs of the Cloudability connector

Detected by Pingoru
Jun 03, 2026, 02:53 PM UTC
Resolved
Jun 04, 2026, 04:00 PM UTC
Duration
1d 1h
Affected: DatalinkDatalinkDatalinkDatalinkDatalinkDatalinkDatalinkDatalinkDatalinkDatalink (Classic)Datalink (Classic)Datalink (Classic)
Timeline · 6 updates
  1. investigating Jun 03, 2026, 02:53 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 03, 2026, 03:13 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 03, 2026, 07:56 PM UTC

    Our team has successfully identified the root cause of the issue you reported, and we are currently testing a fix in our environment to confirm it fully resolves the problem. We'll keep you updated on full deployment into production environments.

  4. monitoring Jun 03, 2026, 10:55 PM UTC

    We are currently deploying a fix to production environments.

  5. monitoring Jun 04, 2026, 12:13 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jun 04, 2026, 04:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 25, 2026

Datalink connectors may fail or be slow to complete.

Detected by Pingoru
Apr 25, 2026, 11:42 AM UTC
Resolved
Apr 25, 2026, 01:28 PM UTC
Duration
1h 45m
Affected: DatalinkDatalinkDatalinkDatalinkDatalinkDatalinkDatalinkDatalinkDatalink
Timeline · 4 updates
  1. investigating Apr 25, 2026, 11:42 AM UTC

    We are experiencing an issue where Datalink connectors may run very slow or fail after approximately 2 hours. We are working with our partner to resolve the issue.

  2. monitoring Apr 25, 2026, 12:35 PM UTC

    A fix has been implemented by our partner and we are monitoring the situation.

  3. monitoring Apr 25, 2026, 12:47 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 25, 2026, 01:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 24, 2026

Applications are slow or fail to load due to AWS outage in Middle East (ME) region

Detected by Pingoru
Mar 24, 2026, 12:21 AM UTC
Resolved
Jun 03, 2026, 07:57 PM UTC
Duration
71d 19h
Affected: Access and User Management (frontdoor-me.apptio.com)Costing, Billing, Demand and TBM StudioPlanningApptio BIDatalinkBenchmarkingSubscription and Notification EmailsAutomated Data Management
Timeline · 4 updates
  1. investigating Mar 24, 2026, 12:21 AM UTC

    We are currently investigating this issue.

  2. investigating Mar 24, 2026, 06:25 AM UTC

    The Apptio Engineering team is actively collaborating with the AWS team to further investigate the issue.

  3. monitoring Mar 24, 2026, 09:42 PM UTC

    Service restoration activities in the AWS ME‑Central and ME‑South regions remain in progress. At this time, AWS has not provided an estimated timeline for full recovery, as restoration depends on repairing the underlying physical infrastructure. AWS has issued guidance strongly recommending that customers operating in the Middle East immediately migrate to alternate AWS regions to minimize the risk of data loss. In alignment with this direction, IBM advises all customers with tenants hosted in these regions to begin planning their migration as soon as possible. Customers currently experiencing service disruption should contact their Account Manager immediately to establish a migration plan to move their application tenant outside of the Middle East.

  4. resolved Jun 03, 2026, 07:57 PM UTC

    Closing this incident, to be replaced by a maintenance notice.

Read the full incident report →

Minor March 18, 2026

US Region: Planning intermittently slow to load

Detected by Pingoru
Mar 18, 2026, 05:41 PM UTC
Resolved
Mar 18, 2026, 07:49 PM UTC
Duration
2h 8m
Affected: Planning
Timeline · 3 updates
  1. investigating Mar 18, 2026, 05:41 PM UTC

    We are currently investigating reports of slow performance impacting the Planning application for customers in the US region. Our engineering teams are actively working to identify the issue and restore normal performance as quickly as possible.

  2. monitoring Mar 18, 2026, 06:08 PM UTC

    We have mitigated this issue and are currently monitoring the performance.

  3. resolved Mar 18, 2026, 07:49 PM UTC

    Performance has stabilized, and we have not observed any further issues. This incident is now being closed as resolved.

Read the full incident report →

Minor March 17, 2026

All Regions: Unable to access Development in TBM Studio

Detected by Pingoru
Mar 17, 2026, 01:52 PM UTC
Resolved
Mar 17, 2026, 06:25 PM UTC
Duration
4h 32m
Affected: Costing, Billing, Demand and TBM StudioCosting, Billing, Demand, and TBM StudioCosting, Billing, Demand, and TBM Studio
Timeline · 4 updates
  1. investigating Mar 17, 2026, 01:52 PM UTC

    We are observing an issue with users unable to access the Development environment in TBM Studio. Users may observe a grey loading screen when first attempting to access Development. Users who encounter this behavior may be able to mitigate the issue by refreshing their browser.

  2. investigating Mar 17, 2026, 02:15 PM UTC

    We continue to investigate the issue affecting Development access in TBM Studio. Users who encounter a loading or grey screen when accessing Development may be able to mitigate the issue by refreshing their browser.

  3. identified Mar 17, 2026, 04:32 PM UTC

    We’ve identified the cause of the issue and are working on a fix. Some users may still experience problems during this time. If you’re affected, please try refreshing your browser.

  4. resolved Mar 17, 2026, 06:25 PM UTC

    We have deployed a fix for this issue across all regions, and access to the Development environment in TBM Studio should now be functioning normally. If you continue to experience any related issues, please don’t hesitate to open a support case so we can assist further.

Read the full incident report →

Major February 23, 2026

Intermittent SSO Login Failures

Detected by Pingoru
Feb 23, 2026, 03:15 PM UTC
Resolved
Feb 24, 2026, 01:25 AM UTC
Duration
10h 10m
Affected: Access and User Management (frontdoor.apptio.com)Access & User Management (frontdoor-eu.apptio.com)Access & User Management (frontdoor-au.apptio.com)Access and User Management (frontdoor-me.apptio.com)Access and User Management (frontdoor-jp.apptio.com)Access and User Management (frontdoor-in.apptio.com)Access and User Management (frontdoor-us2.apptio.com)
Timeline · 7 updates
  1. investigating Feb 23, 2026, 03:15 PM UTC

    We are currently investigating an issue where SSO logins to Frontdoor are failing. This is being actively tracked on https://statuspage.ibmcloudsecurity.com/. We will also post updates here as they come in.

  2. investigating Feb 23, 2026, 03:17 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 23, 2026, 03:40 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 23, 2026, 05:13 PM UTC

    We are continuing to monitor the progress at https://statuspage.ibmcloudsecurity.com/. At this time, only the US and ME regions are still impacted.

  5. monitoring Feb 23, 2026, 08:44 PM UTC

    The IBM Security Verify application continues to experience intermittent high latency with user authentication. Some users may still see slow or failed login attempts. We are monitoring the progress of the recent changes.

  6. monitoring Feb 24, 2026, 12:16 AM UTC

    A fix has been applied and has stabilised login performance. Please test using a Private or Incognito Window. We will continue to monitor the status.

  7. resolved Feb 24, 2026, 01:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 12, 2026

Datalink Financials (DLF) connectors are getting stuck in AU Region

Detected by Pingoru
Feb 12, 2026, 11:35 AM UTC
Resolved
Feb 12, 2026, 03:00 PM UTC
Duration
3h 25m
Affected: Datalink
Timeline · 3 updates
  1. investigating Feb 12, 2026, 11:35 AM UTC

    We are currently investigating this issue.

  2. monitoring Feb 12, 2026, 11:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 12, 2026, 03:00 PM UTC

    This incident has been resolved.

Read the full incident report →