Resolved after 6 hours 41 minutes, on September 16, 2026.
A fix has been implemented and we are monitoring the results.
Update timeline
- investigating Sep 16, 2026, 09:34 AM UTC
We are currently experiencing an issue with Salesforce that is impacting our Support team’s ability to access and review customer cases. For any urgent issues or immediate assistance, please contact our Support team through the available Support Hotline numbers: https://www.ibm.com/support/pages/apptio-support-hotline-numbers?view=full
- identified Sep 16, 2026, 11:16 AM UTC
The issue has been identified and a fix is being implemented by Salesforce Team.
- monitoring Sep 16, 2026, 12:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 16, 2026, 04:16 PM UTC
This incident has been resolved.
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