IBM Apptio incident

Datalink Classic email notifications are failing in the US GovCloud region

IBM Apptio experienced a notice incident on August 12, 2026 affecting Datalink (Classic), lasting 35d 5h. The incident has been resolved; the full update timeline is below.

Started: Aug 12, 2026, 05:14 PM UTC
Resolved: Sep 16, 2026, 11:07 PM UTC
Duration: 35d 5h
Detected by Pingoru: Aug 12, 2026, 05:14 PM UTC

Affected components

Datalink (Classic)

Update timeline

investigating Aug 12, 2026, 05:14 PM UTC

We are aware of an issue affecting email notifications in the Datalink Classic GovCloud region, where customers are not receiving job status email notifications. A fix is targeted for the next maintenance window in September. We will provide an update once resolved.
resolved Sep 16, 2026, 11:07 PM UTC

This issue has been resolved during the most recent GovCloud maintenance window. If you continue to experience issues with Datalink Classic email notifications please reach out to our support team.