Resolved after 10 hours 10 minutes, affecting Access and User Management (frontdoor.apptio.com) and Access & User Management (frontdoor-eu.apptio.com) and 1 more, on February 23, 2026.
A fix has been applied and has stabilised login performance. Please test using a Private or Incognito Window. We will continue to monitor the status.
Affected components
Update timeline
- investigating Feb 23, 2026, 03:15 PM UTC
We are currently investigating an issue where SSO logins to Frontdoor are failing. This is being actively tracked on https://statuspage.ibmcloudsecurity.com/. We will also post updates here as they come in.
- investigating Feb 23, 2026, 03:17 PM UTC
We are continuing to investigate this issue.
- identified Feb 23, 2026, 03:40 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 23, 2026, 05:13 PM UTC
We are continuing to monitor the progress at https://statuspage.ibmcloudsecurity.com/. At this time, only the US and ME regions are still impacted.
- monitoring Feb 23, 2026, 08:44 PM UTC
The IBM Security Verify application continues to experience intermittent high latency with user authentication. Some users may still see slow or failed login attempts. We are monitoring the progress of the recent changes.
- monitoring Feb 24, 2026, 12:16 AM UTC
A fix has been applied and has stabilised login performance. Please test using a Private or Incognito Window. We will continue to monitor the status.
- resolved Feb 24, 2026, 01:25 AM UTC
This incident has been resolved.
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