IBM Apptio incident
Datadrop SFTP Service — Scheduled Maintenance August 14 @ 8:00 PM PT
Resolved after 17 days 18 hours, affecting Datalink and Datalink (Classic), on August 14, 2026.
We are upgrading the infrastructure behind our Datadrop SFTP service to improve availability and resilience. Customers who are using the existing IP addresses will need to update their configuration with the new IP addresses (https://community.ibm.com/community/user/viewdocument/datadrop-sftp-ip-address-update), and customers who have saved the SFTP server's host fingerprint may need to update their known_hosts file to avoid connection interruptions (https://community.ibm.com/community/user/viewdocument/datadrop-sftp-host-fingerprint-update-guide). This notification will remain for one week following maintenance as a reference.
Affected components
Update timeline
- monitoring Aug 14, 2026, 08:03 PM UTC
We are upgrading the infrastructure behind our Datadrop SFTP service to improve availability and resilience. Customers who are using the existing IP addresses will need to update their configuration with the new IP addresses (https://community.ibm.com/community/user/viewdocument/datadrop-sftp-ip-address-update), and customers who have saved the SFTP server's host fingerprint may need to update their known_hosts file to avoid connection interruptions (https://community.ibm.com/community/user/viewdocument/datadrop-sftp-host-fingerprint-update-guide). This notification will remain for one week following maintenance as a reference.
- resolved Sep 01, 2026, 02:30 PM UTC
This incident has been resolved.
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