IBM Apptio Outage History

IBM Apptio is up right now

Pingoru has recorded 52 incidents for IBM Apptio: 38 in the last 12 months and 14 in the last 90 days.

Source: status.apptio.com

52incidents recorded
38last 12 months
14last 90 days
5 daystypical duration

Incidents, newest first

Major February 12, 2026 Datalink Financials (DLF) connectors are getting stuck in AU Region 3h 25m Datalink

Started Feb 12, 2026, 11:35 AM UTC· resolved Feb 12, 2026, 03:00 PM UTC

  1. investigating Feb 12, 2026, 11:35 AM UTC

    We are currently investigating this issue.

  2. monitoring Feb 12, 2026, 11:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 12, 2026, 03:00 PM UTC

    This incident has been resolved.

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Major February 11, 2026 Customer may receive 404 error message while accessing TBM Studio/Planning 1h 36m Costing, Billing, Demand, and TBM Studio, Costing, Billing, Demand and TBM Studio, Planning, Planning

Started Feb 11, 2026, 12:39 PM UTC· resolved Feb 11, 2026, 02:16 PM UTC

  1. investigating Feb 11, 2026, 12:39 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 11, 2026, 01:00 PM UTC

    A fix has been implemented, and we are monitoring the result. Customers are requested to clear their browser cache if they still encounter the issue.

  3. resolved Feb 11, 2026, 02:16 PM UTC

    This incident has been resolved.

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Minor January 29, 2026 Datalink Connections Fail While Uploading to Destination 18h 16m Datalink

Started Jan 29, 2026, 10:54 PM UTC· resolved Jan 30, 2026, 05:11 PM UTC

  1. investigating Jan 29, 2026, 10:54 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 30, 2026, 02:02 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 30, 2026, 06:13 AM UTC

    Our engineering team is actively investigating the issue further.

  4. identified Jan 30, 2026, 07:19 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Jan 30, 2026, 07:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jan 30, 2026, 05:11 PM UTC

    This incident has been resolved.

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Critical January 22, 2026 US Region Degraded Performance 3h 30m Access and User Management (frontdoor.apptio.com), Costing, Billing, Demand and TBM Studio, Planning, Apptio BI and 2 more

Started Jan 22, 2026, 07:31 PM UTC· resolved Jan 22, 2026, 11:02 PM UTC

  1. investigating Jan 22, 2026, 07:31 PM UTC

    We are seeing degraded performance due to the Snowflake outage https://status.snowflake.com/incidents/0w11t7x10rzg.

  2. investigating Jan 22, 2026, 08:32 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 22, 2026, 09:36 PM UTC

    Issue seems to be resolved by Snowflake and we are monitoring.

  4. resolved Jan 22, 2026, 11:02 PM UTC

    This incident has been resolved.

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Minor January 14, 2026 IDP Initiated Logins for Gov are Down 3h 57m Access & User Management (frontdoor-usgov.apptio.com)

Started Jan 14, 2026, 05:38 PM UTC· resolved Jan 14, 2026, 09:35 PM UTC

  1. investigating Jan 14, 2026, 05:38 PM UTC

    We are currently investigating this issue. As a workaround please try logging in via Frontdoor.

  2. resolved Jan 14, 2026, 09:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 15, 2025 Error When Creating Tables/Reports With Japanese or Special Characters 2d 6h Costing, Billing, Demand, and TBM Studio, Costing, Billing, Demand, and TBM Studio, Costing, Billing, Demand and TBM Studio, Costing, Billing, Demand and TBM Studio and 1 more

Started Dec 15, 2025, 06:00 PM UTC· resolved Dec 18, 2025, 12:18 AM UTC

  1. investigating Dec 15, 2025, 06:00 PM UTC

    Impacted Version: R12.11.18 We are aware of an issue in version R12.11.18 where creating a table or report that includes Japanese or other special characters in the name may result in a server error. When this occurs, the associated workspace cannot be opened, and the changes cannot be reverted through the UI. Our engineering team is actively working on a fix. If you encounter this issue or need assistance restoring workspace access, please submit a ticket to Support and our team will assist promptly. We will provide an update as soon as a fix is available.

  2. identified Dec 15, 2025, 10:58 PM UTC

    We have identified the issue and we are working on a fix. If you encounter this issue or need assistance restoring workspace access, please submit a ticket to Support and our team will assist promptly.

  3. resolved Dec 18, 2025, 12:18 AM UTC

    We have released a new version to resolve this issue. If you are on R12.11.18 and receive have tables with With Japanese or Special Characters, please work with you CS team to schedule an ad hoc upgrade. Otherwise, you will be upgraded during your regular scheduled upgrade window.

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Major December 14, 2025 Azure Credentials expiration potentially causing Scheduled and Ad Hoc Upload/Export Failures in TBM Studio, Including Datalink runs 6h 10m Costing, Billing, Demand and TBM Studio, Datalink

Started Dec 14, 2025, 08:52 AM UTC· resolved Dec 14, 2025, 03:03 PM UTC

  1. investigating Dec 14, 2025, 08:52 AM UTC

    We are currently investigating this issue.

  2. monitoring Dec 14, 2025, 09:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 14, 2025, 03:03 PM UTC

    This incident has been resolved.

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Major November 25, 2025 Multi-Application Service Disruption 1h 17m Costing, Billing, Demand and TBM Studio, Planning, Apptio BI, Datalink and 2 more

Started Nov 25, 2025, 11:40 PM UTC· resolved Nov 26, 2025, 12:57 AM UTC

  1. investigating Nov 25, 2025, 11:40 PM UTC

    We are currently investigating login and page load failures.

  2. investigating Nov 26, 2025, 12:03 AM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 26, 2025, 12:08 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Nov 26, 2025, 12:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 26, 2025, 12:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 29, 2025 US2 (Azure hosted): Microsoft Azure service degradation causing availability issues 4h 41m Costing, Billing, Demand and TBM Studio, Planning, Apptio BI, Datalink

Started Oct 29, 2025, 04:49 PM UTC· resolved Oct 29, 2025, 09:31 PM UTC

  1. investigating Oct 29, 2025, 04:49 PM UTC

    Microsoft Azure is experiencing DNS issues resulting in availability issues with some products. This is impacting customers hosted in the US2 region. More details can be found on the Azure status page: https://azure.status.microsoft/en-us/status

  2. investigating Oct 29, 2025, 04:50 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 29, 2025, 09:31 PM UTC

    Microsoft Azure has resolved this issue.

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Minor October 29, 2025 Datalink Financial Connectors taking longer times to Complete Runs 1d 4h Datalink, Datalink, Datalink, Datalink and 3 more

Started Oct 29, 2025, 04:17 PM UTC· resolved Oct 30, 2025, 09:16 PM UTC

  1. investigating Oct 29, 2025, 04:17 PM UTC

    Apptio Engineering is actively working with the Boomi team to investigate the issue. Initial findings indicate that the impact is primarily limited to the reporting use case of the Apptio Connector. We are observing significant delays but eventually connectors able to complete the upload. We will provide further updates as soon as additional information is available from the Boomi team

  2. investigating Oct 30, 2025, 07:27 AM UTC

    The Datalink Engineering team has identified an issue with one of the underlying APIs and is continuing to investigate further. We are observing significant delays in connector runs; however, uploads are completing successfully after some time. We will share additional updates as more information becomes available.

  3. monitoring Oct 30, 2025, 12:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 30, 2025, 09:16 PM UTC

    Apptio Engineering has identified a code change introduced on October 25th as the cause of this issue. That change has been rolled back, and system behavior has returned to normal. We are continuing to investigate this incident to confirm full stability and to implement safeguards to prevent this from recurring going forward.

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Major October 25, 2025 We are seeing some performance degradation and connector failures in Datalink connector across all regions 5h 35m Datalink, Datalink, Datalink, Datalink and 3 more

Started Oct 25, 2025, 12:12 PM UTC· resolved Oct 25, 2025, 05:47 PM UTC

  1. investigating Oct 25, 2025, 12:12 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 25, 2025, 01:46 PM UTC

    The issue is apparently caused by the Boomi Platform. Their Engineering team is currently investigating the issue.

  3. investigating Oct 25, 2025, 03:29 PM UTC

    We are continuing to investigate this issue.

  4. identified Oct 25, 2025, 03:30 PM UTC

    Boomi team has identified the cause and working to resolve the issue.

  5. identified Oct 25, 2025, 05:38 PM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Oct 25, 2025, 05:40 PM UTC

    Boomi has identified the fix and implemented corrective actions to resolve the issues.

  7. monitoring Oct 25, 2025, 05:42 PM UTC

    We are continuing to monitor for any further issues.

  8. resolved Oct 25, 2025, 05:47 PM UTC

    The Apptio Engineering have also verified across all regions. All connectors are found to be working fine.

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Minor October 20, 2025 Global Application Access Disruption 22h 9m

Started Oct 20, 2025, 10:11 AM UTC· resolved Oct 21, 2025, 08:21 AM UTC

  1. investigating Oct 20, 2025, 10:11 AM UTC

    We are currently monitoring a widespread technical issue that is impacting access to several major applications globally. As a result, you may experience difficulty creating support cases through the IBM Support portal. If you are unable to create a case, please contact us via the Apptio Support hotline: https://www.ibm.com/support/pages/node/7174438

  2. monitoring Oct 20, 2025, 10:50 AM UTC

    The issue has been acknowledged by AWS, and they have been working to resolve: https://health.aws.amazon.com/health/status Latest is that the issue has been fully mitigated, though they continue to work towards a full resolution.

  3. monitoring Oct 20, 2025, 12:52 PM UTC

    We are continuing to monitor for any further issues. AWS continue to work towards a full resolution, and we appear to be experiencing no impact.

  4. resolved Oct 21, 2025, 08:21 AM UTC

    This incident has been resolved.

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Notice October 6, 2025 Australia Region: IT Planning inaccessible –

Started Oct 06, 2025, 06:00 PM UTC· resolved Oct 06, 2025, 06:00 PM UTC

  1. resolved Oct 06, 2025, 07:20 PM UTC

    Today, October 6th at 11:10 AM Pacific Time, our monitoring service alerted us to the unavailability of the IT Planning application in the Australia region. Our teams quicky moved to resolve this issue. The service was confirmed restored at 12:05 PM.

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Minor September 15, 2025 Customers using Apptio Costing and TBM Studio in the US GovCloud region may see reports failing to load and "server error" messages 22h 26m Costing, Billing, Demand, TBM Studio

Started Sep 15, 2025, 04:49 PM UTC· resolved Sep 16, 2025, 03:15 PM UTC

  1. investigating Sep 15, 2025, 04:49 PM UTC

    We are investigating the cause and will provide an update as more information is available.

  2. investigating Sep 15, 2025, 08:56 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 15, 2025, 09:50 PM UTC

    We have identified the issue and applied steps to mitigate. We will continue to monitor for complete resolution.

  4. resolved Sep 16, 2025, 03:15 PM UTC

    This incident has been resolved.

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Major August 14, 2025 US Region: Cost Transparency/TBM Studio intermittently inaccessible 13d 4h Costing, Billing, Demand and TBM Studio

Started Aug 14, 2025, 03:01 PM UTC· resolved Aug 27, 2025, 08:00 PM UTC

  1. investigating Aug 14, 2025, 03:01 PM UTC

    We are observing intermittent issues while accessing TBM Studio and Cost Transparency applications. Users may encounter 504 errors while this issue is being investigated. This is intermittent and users can typically access the services within a few minutes of observing these errors.

  2. investigating Aug 14, 2025, 03:42 PM UTC

    We continue to investigate the issues with access to TBM Studio and Cost Transparency applications. Symptoms include "504" errors and very long load times.

  3. investigating Aug 14, 2025, 04:40 PM UTC

    We continue to investigate this issue with the highest priority. Users are still encountering slowness when accessing their environments and intermittently encountering "504" errors.

  4. monitoring Aug 14, 2025, 06:01 PM UTC

    We have identified the cause of this issue and mitigated it. Our team is currently monitoring the status of the service and working toward a full resolution of the issue.

  5. monitoring Aug 18, 2025, 05:52 PM UTC

    We continue to monitor this issue and have not encountered any major recurrences since it was initially mitigated. We are working on a permanent fix and will update this page once it has been completed. If you are experiencing any performance or availability issues, please open a new Support case.

  6. resolved Aug 27, 2025, 08:00 PM UTC

    Monitoring confirms stable system performance. This incident is now closed. Please contact Support if you experience any similar issues.

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Major August 14, 2025 Apptio Costing and Billing Not Loading in UI 3h 31m Costing, Billing, Demand and TBM Studio, Datalink

Started Aug 14, 2025, 02:31 AM UTC· resolved Aug 14, 2025, 06:02 AM UTC

  1. investigating Aug 14, 2025, 02:31 AM UTC

    We are currently investigating this issue.

  2. investigating Aug 14, 2025, 02:38 AM UTC

    We are currently investigating this issue.

  3. investigating Aug 14, 2025, 03:07 AM UTC

    We are continuing to investigate this issue.

  4. identified Aug 14, 2025, 04:07 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Aug 14, 2025, 04:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Aug 14, 2025, 06:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 5, 2025 Users are experiencing issues when attempting to access or log into Frontdoor. 2h 8m Access and User Management (frontdoor.apptio.com), Access & User Management (frontdoor-eu.apptio.com), Access and User Management (frontdoor-me.apptio.com)

Started Aug 05, 2025, 12:17 PM UTC· resolved Aug 05, 2025, 02:25 PM UTC

  1. investigating Aug 05, 2025, 12:17 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 05, 2025, 12:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 05, 2025, 02:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 14, 2025 Gov Prod - Datalink's MultiCloud and Cloudability connectors are broken 1d Datalink (Classic)

Started Jul 14, 2025, 11:42 PM UTC· resolved Jul 16, 2025, 12:30 AM UTC

  1. investigating Jul 14, 2025, 11:42 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 14, 2025, 11:43 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 15, 2025, 02:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 16, 2025, 12:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 10, 2025 Customers hosted in Azure US will not be able to access the Apptio applications 1h Costing, Billing, Demand and TBM Studio, Planning, Datalink

Started Jun 10, 2025, 10:27 AM UTC· resolved Jun 10, 2025, 11:27 AM UTC

  1. investigating Jun 10, 2025, 10:27 AM UTC

    We are currently investigating this issue.

  2. resolved Jun 10, 2025, 11:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 2, 2025 We are seeing some failures in Datalink connector across all regions 5h 22m Datalink, Datalink, Datalink, Datalink

Started Jun 02, 2025, 02:32 PM UTC· resolved Jun 02, 2025, 07:55 PM UTC

  1. investigating Jun 02, 2025, 02:32 PM UTC

    We are currently investigating this issue.

  2. resolved Jun 02, 2025, 07:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 1, 2025 AU Customers unable to login to Frontdoor 6h 29m Access & User Management (frontdoor-au.apptio.com), Costing, Billing, Demand, and TBM Studio, Planning, Apptio BI and 3 more

Started Jun 01, 2025, 09:22 AM UTC· resolved Jun 01, 2025, 03:52 PM UTC

  1. investigating Jun 01, 2025, 09:22 AM UTC

    IBM Verify team is working on the issue and the status can be tracked : https://statuspage.ibmcloudsecurity.com/

  2. identified Jun 01, 2025, 12:09 PM UTC

    The Issue has been identified by the IBM Verify team and they are working on a resolution.

  3. monitoring Jun 01, 2025, 02:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 01, 2025, 03:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 30, 2025 Boomi Outage Impacting Datalink 5h 4m Datalink, Datalink, Datalink

Started May 30, 2025, 08:36 PM UTC· resolved May 31, 2025, 01:40 AM UTC

  1. investigating May 30, 2025, 08:36 PM UTC

    Boomi is experiencing an outage that could impact Datalink as well.

  2. monitoring May 30, 2025, 09:14 PM UTC

    Boomi implemented a fix and we are monitoring the results.

  3. resolved May 31, 2025, 01:40 AM UTC

    Boomi resolved the issue.

Read the full incident report →

Minor May 22, 2025 Degraded performance for uploads in TBM Studio 10h 47m Costing, Billing, Demand and TBM Studio, Costing, Billing, Demand, and TBM Studio, Costing, Billing, Demand, and TBM Studio

Started May 22, 2025, 01:17 AM UTC· resolved May 22, 2025, 12:05 PM UTC

  1. investigating May 22, 2025, 01:17 AM UTC

    We are investigating reports of slow or failing uploads in TBM Studio (Apptio Costing and Billing).

  2. investigating May 22, 2025, 02:50 AM UTC

    We are continuing to investigate this issue.

  3. investigating May 22, 2025, 04:52 AM UTC

    We are continuing to investigate this issue.

  4. identified May 22, 2025, 05:37 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring May 22, 2025, 06:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved May 22, 2025, 12:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 8, 2025 Apptio BI Dashboards are not loading and throwing error: No Data source is selected. 3h 26m Apptio BI

Started May 08, 2025, 08:23 AM UTC· resolved May 08, 2025, 11:50 AM UTC

  1. investigating May 08, 2025, 08:23 AM UTC

    We are currently investigating this issue.

  2. identified May 08, 2025, 09:02 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 08, 2025, 10:14 AM UTC

    Engineering team mitigated the issue and support is monitoring further.

  4. resolved May 08, 2025, 11:50 AM UTC

    This incident has been resolved.

Read the full incident report →