IBM Apptio incident
Intermittent login difficulty on IBM Support portal
Resolved after 1 hour 42 minutes, on July 10, 2026.
The IBMid authentication service was experiencing issues that may prevent some customers from logging in to the IBM Support Portal (support.ibm.com). Customers who are still unable to login and have a critical Severity 1 issue that cannot wait for portal access to be restored should contact IBM Support directly by phone: US & Canada 1 877 327 7846 Brazil +55-8000004529 United Kingdom +44-8003688980 Australia +611800565767
Update timeline
- monitoring Jul 10, 2026, 03:50 PM UTC
The IBMid authentication service was experiencing issues that may prevent some customers from logging in to the IBM Support Portal (support.ibm.com). Customers who are still unable to login and have a critical Severity 1 issue that cannot wait for portal access to be restored should contact IBM Support directly by phone: US & Canada 1 877 327 7846 Brazil +55-8000004529 United Kingdom +44-8003688980 Australia +611800565767
- resolved Jul 10, 2026, 05:33 PM UTC
This incident has been resolved.
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