IBM Apptio incident
Applications are slow or fail to load due to AWS outage in Middle East (ME) region
Resolved after 71 days 19 hours, affecting Access and User Management (frontdoor-me.apptio.com) and Costing, Billing, Demand and TBM Studio and 1 more, on March 24, 2026.
Service restoration activities in the AWS ME‑Central and ME‑South regions remain in progress. At this time, AWS has not provided an estimated timeline for full recovery, as restoration depends on repairing the underlying physical infrastructure. AWS has issued guidance strongly recommending that customers operating in the Middle East immediately migrate to alternate AWS regions to minimize the risk of data loss. In alignment with this direction, IBM advises all customers with tenants hosted in these regions to begin planning their migration as soon as possible. Customers currently experiencing service disruption should contact their Account Manager immediately to establish a migration plan to move their application tenant outside of the Middle East.
Affected components
Update timeline
- investigating Mar 24, 2026, 12:21 AM UTC
We are currently investigating this issue.
- investigating Mar 24, 2026, 06:25 AM UTC
The Apptio Engineering team is actively collaborating with the AWS team to further investigate the issue.
- monitoring Mar 24, 2026, 09:42 PM UTC
Service restoration activities in the AWS ME‑Central and ME‑South regions remain in progress. At this time, AWS has not provided an estimated timeline for full recovery, as restoration depends on repairing the underlying physical infrastructure. AWS has issued guidance strongly recommending that customers operating in the Middle East immediately migrate to alternate AWS regions to minimize the risk of data loss. In alignment with this direction, IBM advises all customers with tenants hosted in these regions to begin planning their migration as soon as possible. Customers currently experiencing service disruption should contact their Account Manager immediately to establish a migration plan to move their application tenant outside of the Middle East.
- resolved Jun 03, 2026, 07:57 PM UTC
Closing this incident, to be replaced by a maintenance notice.
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