Helpshift Outage History
Helpshift is up right nowPingoru has recorded 52 incidents for Helpshift: 24 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 1 of 720 (0%) |
| May 2026 | 5 | 13 of 744 (2%) |
| June 2026 | 2 | 1 of 720 (0%) |
| July 2026 | 4 | 6 of 744 (1%) |
| August 2026 | 1 | 3 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 3 | 3 of 514 (1%) |
Incidents, newest first
Minor October 16, 2026 HS Dashboard FAQ's Section – Service Degradation 1h FAQ
Started Oct 16, 2026, 11:54 PM UTC· resolved Oct 17, 2026, 12:55 AM UTC
- investigating Oct 16, 2026, 11:54 PM UTC
We are currently experiencing service degradation in the FAQ section of the HS Dashboard. Our team is investigating the issue and working to resolve it as quickly as possible. We will provide further updates as more information becomes available.
- investigating Oct 17, 2026, 12:18 AM UTC
We are continuing to investigate this issue.
- identified Oct 17, 2026, 12:19 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 17, 2026, 12:24 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 17, 2026, 12:55 AM UTC
The intermittent service degradation in the FAQ section of the HS Dashboard has been resolved. Please feel free to contact our support team if you encounter any further issues related to the same. Thank you for your patience and understanding.
Notice October 10, 2026 Helpshift Service Outage 1h 35m Helpshift Dashboard, End-User Flows
Started Oct 10, 2026, 02:30 AM UTC· resolved Oct 10, 2026, 04:06 AM UTC
- investigating Oct 10, 2026, 02:30 AM UTC
We are currently experiencing an outage affecting Issue Workflows on the Helpshift Dashboard and end-user flows. The issue has been identified and resolved, and we are actively monitoring the situation to ensure everything is functioning as expected.
- monitoring Oct 10, 2026, 02:36 AM UTC
The issue has been successfully addressed, and we are keeping a close watch to verify that all systems are running smoothly and reliably.
- resolved Oct 10, 2026, 04:06 AM UTC
The incident has been resolved. The underlying issue affecting the Identity service and core workflows was addressed. The Helpshift Dashboard and end-user flows have been restored, and monitoring indicates that the services are functioning as expected. We will continue to monitor the services to ensure stability and prevent recurrence.
Minor October 2, 2026 Analytics Dashboard - Service Degradation 45m Helpshift Dashboard
Started Oct 02, 2026, 02:26 PM UTC· resolved Oct 02, 2026, 03:12 PM UTC
- investigating Oct 02, 2026, 02:26 PM UTC
We are currently experiencing an issue with our Analytics Dashboard due to a disruption with a Third-party Service.
- resolved Oct 02, 2026, 03:12 PM UTC
This incident has been resolved.
Minor August 31, 2026 Service Degradation – Snowflake Outage 2h 55m Analytics Dashboard, PowerBi, Snowflake (Third-Party Dependency), Analytics API
Started Aug 31, 2026, 06:02 PM UTC· resolved Aug 31, 2026, 08:57 PM UTC
- investigating Aug 31, 2026, 06:02 PM UTC
We are currently experiencing degraded performance on the Helpshift Dashboard, which may impact the following services: Chatbots Dashboard Analytics Analytics API These services may experience reduced availability or functionality, and users may notice delays or inconsistencies while accessing data. We are actively monitoring the situation and will provide further updates as the issue progresses.
- investigating Aug 31, 2026, 06:05 PM UTC
We continue to monitor the situation closely and will provide further updates as the issue progresses.
- resolved Aug 31, 2026, 08:57 PM UTC
The issue caused by the Snowflake outage has been resolved. The following services are now fully operational: Dashboard Analytics Power BI Analytics API Data retrieval and processing have returned to normal, and all affected services are functioning as expected. If you encounter any related issues, please feel free to reach out to our Support team at [email protected]. We apologize for any inconvenience caused and appreciate your patience and understanding.
Minor July 31, 2026 Web Support Page - Partial Degradation 2h 6m Web Support Page
Started Jul 31, 2026, 12:31 PM UTC· resolved Jul 31, 2026, 02:37 PM UTC
- investigating Jul 31, 2026, 12:31 PM UTC
We are currently experiencing degraded performance impacting the Web Support Page. Users may encounter errors when attempting to create a ticket via the Contact Us form and Smart Forms.
- monitoring Jul 31, 2026, 02:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 31, 2026, 02:37 PM UTC
This incident has been resolved.
Minor July 24, 2026 Dashboard Analytics — Partial Degradation 1h 31m Analytics Dashboard
Started Jul 24, 2026, 07:52 AM UTC· resolved Jul 24, 2026, 09:23 AM UTC
- investigating Jul 24, 2026, 07:52 AM UTC
We are currently experiencing degraded performance affecting the Analytics Dashboard. Users may notice that the scroll function is not working as expected.
- resolved Jul 24, 2026, 09:23 AM UTC
This incident has been resolved.
Critical June 16, 2026 Service Outage 41m Auto Assignment
Started Jun 16, 2026, 12:40 PM UTC· resolved Jun 16, 2026, 01:21 PM UTC
- investigating Jun 16, 2026, 12:40 PM UTC
We are currently experiencing an outage impacting the Auto-assignment feature. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
- identified Jun 16, 2026, 01:07 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 16, 2026, 01:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 16, 2026, 01:21 PM UTC
This incident has been resolved.
Minor May 22, 2026 Service disruption impacting Analytics data 3h 17m Analytics Dashboard, Issues Analytics API
Started May 22, 2026, 05:07 PM UTC· resolved May 22, 2026, 08:25 PM UTC
- investigating May 22, 2026, 05:07 PM UTC
We are currently experiencing a service disruption impacting the Issue Analytics data pipeline. As a result, the pipeline is not processing data, and analytics data is currently delayed by approximately 6 hours. Affected Components: Issue Analytics Dashboard Analytics API For the affected systems, data freshness is currently impacted beyond the last 6 hours. All other systems and platform functionalities remain fully operational. Our engineering team is actively investigating the issue and working continuously to restore normal operations as quickly as possible. We will keep providing updates until normal service is fully restored.
- investigating May 22, 2026, 06:38 PM UTC
We are actively continuing our investigation into this issue and working to identify the root cause. We will share further updates as soon as we have more information.
- identified May 22, 2026, 06:48 PM UTC
We have identified the fix and are actively working on implementing it. The resolution involves restoring data from backups, and due to the large volume of data, the process is taking longer than expected. We will continue to share updates as more information becomes available.
- monitoring May 22, 2026, 08:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 22, 2026, 08:25 PM UTC
This incident has been resolved, and all impacted services are now operating as expected. If you encounter any related issues, please contact us at [email protected]. We sincerely apologize for any inconvenience caused.
Critical May 5, 2026 Service Degradation 2h 1m Mobile SDK, Web Chat, Issues Analytics API, Helpshift APIs and 2 more
Started May 05, 2026, 10:04 AM UTC· resolved May 05, 2026, 12:06 PM UTC
- investigating May 05, 2026, 10:04 AM UTC
We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
- investigating May 05, 2026, 11:33 AM UTC
We are continuing to investigate this issue.
- monitoring May 05, 2026, 11:56 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 05, 2026, 12:06 PM UTC
This incident has been resolved.
Major April 14, 2026 Service Disruption 21m Helpshift Dashboard
Started Apr 14, 2026, 12:47 PM UTC· resolved Apr 14, 2026, 01:08 PM UTC
- investigating Apr 14, 2026, 12:47 PM UTC
We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
- monitoring Apr 14, 2026, 01:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 14, 2026, 01:08 PM UTC
This incident has been resolved.
Major April 1, 2026 Helpshift Automations Service Disruption 12m Time Based Automation, New Issue Automation
Started Apr 01, 2026, 10:16 AM UTC· resolved Apr 01, 2026, 10:28 AM UTC
- investigating Apr 01, 2026, 10:16 AM UTC
We are currently experiencing a service outage affecting Helpshift Automations. At the moment, users may be unable to create new automations or load existing ones. Our engineering team is actively working to restore the service as quickly as possible.
- resolved Apr 01, 2026, 10:28 AM UTC
This incident has been resolved.
Minor March 10, 2026 Degraded performance on Helpshift Dashboard 3h 10m Time Based Automation, Bots, New Issue Automation, Helpshift Dashboard
Started Mar 10, 2026, 07:26 PM UTC· resolved Mar 10, 2026, 10:37 PM UTC
- investigating Mar 10, 2026, 07:26 PM UTC
We are currently experiencing degraded performance on the Helpshift Dashboard, which may impact the following services: Chatbots Time-Based Automations New Issue Automations Our team is actively investigating the root cause and will keep you updated with further information.
- identified Mar 10, 2026, 09:49 PM UTC
The root cause of the degraded performance has been determined, and a fix has been applied.
- monitoring Mar 10, 2026, 10:20 PM UTC
The affected services are now functioning as expected, and we are actively monitoring performance to maintain stability.
- resolved Mar 10, 2026, 10:37 PM UTC
The issue has now been fully resolved and all services are operating normally. We apologize for any inconvenience caused and appreciate your patience while we worked on this. If you continue to experience any issues, please reach out to us at [email protected].
Major February 17, 2026 Partial Degradation – Dashboard Analytics (Team Section) 16m Analytics Dashboard
Started Feb 17, 2026, 02:58 PM UTC· resolved Feb 17, 2026, 03:15 PM UTC
- investigating Feb 17, 2026, 02:58 PM UTC
We are currently experiencing a partial degradation impacting the Team section of Dashboard Analytics. The following reports are affected: 1. Team – Trends (Overall) 2. Team – Trends (Workload) 3. Team – Summary by Agents
- identified Feb 17, 2026, 03:05 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 17, 2026, 03:15 PM UTC
This incident has been resolved.
Minor December 19, 2025 AI Reply Service Outage 1h 14m AI Reply
Started Dec 19, 2025, 09:51 AM UTC· resolved Dec 19, 2025, 11:06 AM UTC
- investigating Dec 19, 2025, 09:51 AM UTC
We are currently experiencing a degraded state with the AI Reply feature. Our engineering team is actively investigating the issue and working toward a resolution.
- investigating Dec 19, 2025, 09:58 AM UTC
We are continuing to investigate this issue.
- resolved Dec 19, 2025, 11:06 AM UTC
This incident has been resolved.
Minor November 6, 2025 Older Resolved/Rejected cases are visible in "All New Issues" view 26m Helpshift Dashboard
Started Nov 06, 2025, 07:59 AM UTC· resolved Nov 06, 2025, 08:25 AM UTC
- investigating Nov 06, 2025, 07:59 AM UTC
We are currently experiencing an issue with the “All New Issues” view, where some older Resolved/Rejected cases are incorrectly appearing as “New Issues.” Our engineering team is actively working to resolve this behavior. We’ll share updates as soon as a fix is deployed. We appreciate your patience and understanding. Thank you.
- identified Nov 06, 2025, 08:18 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 06, 2025, 08:25 AM UTC
This incident has been resolved.
Major October 20, 2025 Partial Degradation: Analytics 17h 45m Analytics Dashboard, Issues Analytics API, PowerBi, AI Agent Copilot Analytics
Started Oct 20, 2025, 01:22 PM UTC· resolved Oct 21, 2025, 07:07 AM UTC
- investigating Oct 20, 2025, 01:34 PM UTC
We are currently experiencing a Partial Outage impacting the following components: - Analytics API - PowerBI services - Dashboard Analytics This is due to the Ongoing AWS Outage: https://health.aws.amazon.com/health/status Our team is actively investigating and working to restore full functionality.
- investigating Oct 20, 2025, 11:50 PM UTC
We're pleased to inform you that Dashboard Analytics is working as expected. However, Power BI and the Issues Analytics API are still impacted. Our team is actively working to resolve the issue at the earliest. We sincerely appreciate your patience and understanding, and we will continue to keep you updated.
- investigating Oct 21, 2025, 03:38 AM UTC
Power BI and Issues Analytics API remain impacted. Our team is actively working to resolve the issue at the earliest. We sincerely appreciate your patience and understanding, and we will continue to keep you updated.
- investigating Oct 21, 2025, 04:38 AM UTC
We are awaiting service recovery from our third-party cloud vendor. Power BI and Issues Analytics API remain impacted. We appreciate your patience and will provide updates as soon as the services are restored.
- identified Oct 21, 2025, 07:04 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 21, 2025, 07:05 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 21, 2025, 07:07 AM UTC
The issue has been resolved. Power BI and Analytics API are now operational.
Minor October 18, 2025 Partial Degradation: Issue Auto-assignment (Delay) 58m Auto Assignment
Started Oct 18, 2025, 04:58 PM UTC· resolved Oct 18, 2025, 05:56 PM UTC
- investigating Oct 18, 2025, 04:58 PM UTC
We are experiencing a partial degradation of the Issue Auto-assignment feature causing delays in assigning issues to agents.
- identified Oct 18, 2025, 05:12 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 18, 2025, 05:56 PM UTC
This incident has been resolved.
Critical October 4, 2025 Dashboard Analytics is down 17h 51m Analytics Dashboard
Started Oct 04, 2025, 08:13 PM UTC· resolved Oct 05, 2025, 02:04 PM UTC
- investigating Oct 04, 2025, 08:13 PM UTC
The Analytics dashboard is currently down due to an outage on our BI vendor’s side. All other analytics services continue to operate normally. The issue has been escalated to the vendor, and we are actively working with them to resolve it as quickly as possible. Please rest assured that we’re closely monitoring the situation and will provide updates as soon as we have more information.
- investigating Oct 04, 2025, 11:38 PM UTC
We are continuing to investigate this issue.
- investigating Oct 05, 2025, 08:34 AM UTC
We are continuing to work closely with our BI vendor to resolve the issue affecting the Analytics dashboard. While there is no ETA yet, the vendor has acknowledged the problem and is actively investigating on their end. We will share further updates as soon as we receive more information. All other analytics services remain operational.
- resolved Oct 05, 2025, 02:04 PM UTC
We are pleased to inform you that the issue has been resolved, and the dashboard analytics reports are now loading as expected. Thank you for your patience and understanding.
Major September 16, 2025 Partial Outage 2h 29m Web Chat, Web Support Page, Webhooks, Issues Analytics API and 12 more
Started Sep 16, 2025, 12:46 PM UTC· resolved Sep 16, 2025, 03:15 PM UTC
- investigating Sep 16, 2025, 12:46 PM UTC
We are currently experiencing intermittent failures impacting the following components: - Bots - Automations - Webhooks - Pre-Issue flow - Helpshift Api - End-user Presence Detection - Integrations - FAQs - Analytics Our team is actively investigating and working to restore full functionality
- investigating Sep 16, 2025, 01:29 PM UTC
We are continuing to investigate this issue.
- investigating Sep 16, 2025, 01:31 PM UTC
We are continuing to investigate this issue.
- identified Sep 16, 2025, 01:40 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 16, 2025, 02:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 16, 2025, 03:15 PM UTC
This incident has been resolved.
Minor August 21, 2025 Real-Time Operations and Auto-assignment in Degraded State 1h 46m Auto Assignment, Real-time Operations (RTO)
Started Aug 21, 2025, 03:20 PM UTC· resolved Aug 21, 2025, 05:07 PM UTC
- investigating Aug 21, 2025, 03:20 PM UTC
We are currently facing an issue around Agent Availability in Real-Time Operations.
- investigating Aug 21, 2025, 03:34 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 21, 2025, 05:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 21, 2025, 05:07 PM UTC
This incident has been resolved.
Minor August 21, 2025 Dashboard experiencing degraded performance 6m Helpshift Dashboard
Started Aug 21, 2025, 11:29 AM UTC· resolved Aug 21, 2025, 11:36 AM UTC
- investigating Aug 21, 2025, 11:29 AM UTC
We are currently facing an intermittent issue with the Issues Section may not load as expected.
- resolved Aug 21, 2025, 11:36 AM UTC
This incident has been resolved.
Critical August 12, 2025 Issue with all Ai services 4h 15m Language AI, AI Agent Copilot Analytics
Started Aug 12, 2025, 04:01 AM UTC· resolved Aug 12, 2025, 08:17 AM UTC
- investigating Aug 12, 2025, 04:01 AM UTC
We are currently experiencing a service outage affecting all AI services. Our engineering team is actively working on this. We apologize for any inconvenience.
- identified Aug 12, 2025, 05:12 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 12, 2025, 05:48 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 12, 2025, 08:17 AM UTC
This incident has been resolved.
Critical August 8, 2025 Issue with webhooks 28m Webhooks
Started Aug 08, 2025, 08:30 AM UTC· resolved Aug 08, 2025, 08:58 AM UTC
- investigating Aug 08, 2025, 08:30 AM UTC
We are currently experiencing a service outage affecting the webhook functionality. Our engineering team is actively working to restore the service. We apologize for any inconvenience.
- identified Aug 08, 2025, 08:56 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 08, 2025, 08:56 AM UTC
A fix has been implemented and we are monitoring the results.
- investigating Aug 08, 2025, 08:57 AM UTC
We’re happy to share that the issue has now been successfully resolved. We sincerely apologize for any inconvenience this may have caused.
- resolved Aug 08, 2025, 08:58 AM UTC
This incident has been resolved.
Minor July 12, 2025 Degraded performance in auto-assignment. 3d 1h Auto Assignment
Started Jul 12, 2025, 03:44 PM UTC· resolved Jul 15, 2025, 05:29 PM UTC
- investigating Jul 12, 2025, 03:44 PM UTC
We’re currently facing an issue with the Auto Assignment feature, where users are being assigned more tickets than the set limit. Our team is actively investigating this with top priority and working toward a quick resolution. We will keep you informed on the progress.
- investigating Jul 12, 2025, 06:19 PM UTC
Our investigation into this matter is ongoing, and we remain fully committed to resolving it promptly.
- investigating Jul 13, 2025, 11:42 AM UTC
We appreciate your patience while we continue to investigate this matter.
- resolved Jul 15, 2025, 05:29 PM UTC
We’re happy to share that the issue has now been successfully resolved. We sincerely apologize for any inconvenience this may have caused. Thank you again for your continued patience and support during this time.
Minor July 11, 2025 Real time Operations (RTO) experiencing degraded performance 3h 57m User Presence Detection - RTO
Started Jul 11, 2025, 03:43 PM UTC· resolved Jul 11, 2025, 07:41 PM UTC
- investigating Jul 11, 2025, 03:43 PM UTC
We are currently facing an issue with the Real time Operations (RTO) Dashboard where skewed data is showing up for the parameters.
- identified Jul 11, 2025, 06:59 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 11, 2025, 07:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 11, 2025, 07:41 PM UTC
This incident has been resolved.