Heart Internet Outage History
Heart Internet degraded · 1 active incident View live status →Pingoru has recorded 67 incidents for Heart Internet: 67 in the last 12 months and 36 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 12 | 92 of 720 (13%) |
| May 2026 | 1 | 346 of 744 (47%) |
| June 2026 | 2 | 31 of 720 (4%) |
| July 2026 | 7 | 378 of 744 (51%) |
| August 2026 | 9 | 24 of 744 (3%) |
| September 2026 | 12 | 95 of 720 (13%) |
| October 2026 | 11 | 130 of 590 (22%) |
Incidents, newest first
Major August 1, 2026 Cluster 40 (web85, 86, 87, 88), Cluster 41 (web90, 91, 92, 93), and 3 other services are down 12h 13m section-234538 (Cluster 40 (web85, 86, 87, 88)), section-234538 (Cluster 41 (web90, 91, 92, 93)), section-234538 (Cluster 42 (web95, 96, 97, 98)), section-234538 (Cluster 43 (web239, 240, 241, 242)) and 1 more
Started Aug 01, 2026, 06:57 AM UTC· resolved Aug 01, 2026, 07:11 PM UTC
- investigating Aug 01, 2026, 06:57 AM UTC
Cluster 40 (web85, 86, 87, 88) and Cluster 41 (web90, 91, 92, 93) went down.
- resolved Aug 01, 2026, 07:11 PM UTC
Cluster 41 (web90, 91, 92, 93) recovered.
Major July 31, 2026 Cluster 11 (web37, 38, 39, ... 17h 39m section-234538 (Cluster 11 (web37, 38, 39, 40, 41)), section-234538 (Cluster 39 (web80, 81, 82, 83)), section-234538 (Cluster 40 (web85, 86, 87, 88)), section-234538 (Cluster 41 (web90, 91, 92, 93)) and 2 more
Started Jul 31, 2026, 12:22 AM UTC· resolved Jul 31, 2026, 06:02 PM UTC
- investigating Jul 31, 2026, 12:22 AM UTC
Cluster 11 (web37, 38, 39, 40, 41) went down.
Major July 30, 2026 Cluster 20 (web224, 225, 22... 8h 51m section-234538 (Cluster 20 (web224, 225, 226, 227)), section-234538 (Cluster 39 (web80, 81, 82, 83)), section-234538 (Cluster 40 (web85, 86, 87, 88)), section-234538 (Cluster 41 (web90, 91, 92, 93)) and 2 more
Started Jul 30, 2026, 07:20 AM UTC· resolved Jul 30, 2026, 04:12 PM UTC
No vendor updates were posted for this incident.
Major July 28, 2026 Cluster 22 (web234, 235, 23... 10m section-234538 (Cluster 22 (web234, 235, 236, 237)), section-234538 (Cluster 23 (web244, 245, 246, 247, 248)), section-234538 (Cluster 24 (web100, 101, 102, 103)), section-234538 (Cluster 25 (web105, 106, 107, 108)) and 1 more
Started Jul 28, 2026, 07:24 AM UTC· resolved Jul 28, 2026, 07:34 AM UTC
No vendor updates were posted for this incident.
Minor July 27, 2026 Exchange Mail Sending 23m section-234514 (Heart Internet - Shared Mail)
Started Jul 27, 2026, 02:59 PM UTC· resolved Jul 27, 2026, 03:23 PM UTC
No vendor updates were posted for this incident.
Major July 26, 2026 Cluster 51 (web62, 63, 64, ... 5m section-234538 (Cluster 51 (web62, 63, 64, 65))
Started Jul 26, 2026, 02:27 AM UTC· resolved Jul 26, 2026, 02:33 AM UTC
No vendor updates were posted for this incident.
Major July 23, 2026 Critical Vulnerability - Fix 1d 21h section-234514 (Heart Internet - Services)
Started Jul 23, 2026, 03:02 PM UTC· resolved Jul 25, 2026, 12:55 PM UTC
No vendor updates were posted for this incident.
Major July 8, 2026 INCIDENT: SSH Access Tempor... 12d 16h section-234514 (Heart Internet - Services)
Started Jul 08, 2026, 04:33 PM UTC· resolved Jul 21, 2026, 09:29 AM UTC
- investigating Jul 08, 2026, 04:33 PM UTC
We've temporarily disabled SSH access to our eXtend shared hosting and cPanel platforms to protect against a critical Linux kernel vulnerability. What's affected: SSH access to eXtend shared hosting and cPanel platforms What's still working: Web hosting and email services via HTTPS Control panel access via HTTPS All other services unaffected Next steps: We're monitoring vendor kernel updates. SSH will be restored once patched kernels are deployed and verified INCIDENT: SSH Access Temporarily Disabled We've temporarily disabled SSH access to our shared hosting and cPanel platforms to protect against a critical Linux kernel vulnerability. What's affected: SSH access to eXtend shared hosting and cPanel platforms What's still working: Web hosting and email services via HTTPS Control panel access via HTTPS All other services unaffected Next steps: We're monitoring vendor kernel updates. SSH will be restored once patched kernels are deployed and verified
Minor June 28, 2026 Mail iogin issue 1d 7h section-234514 (Heart Internet - Shared Mail)
Started Jun 28, 2026, 08:53 AM UTC· resolved Jun 29, 2026, 03:56 PM UTC
- investigating Jun 28, 2026, 08:53 AM UTC
We've had reports of some customers not being able to login to their mailboxes. Our team are aware and investigating urgently. Update 11:00 - we've identified the root cause, and a fix has been applied, we will continue working to ensure stability and will update again once fully resolved.
Minor June 2, 2026 Webmail Connection Failures 22m section-234514 (Heart Internet - Shared Mail)
Started Jun 02, 2026, 04:39 PM UTC· resolved Jun 02, 2026, 05:01 PM UTC
No vendor updates were posted for this incident.
Minor May 8, 2026 Managed Wordpress Login 6d 13h section-234514 (Heart Internet - Services)
Started May 08, 2026, 08:48 PM UTC· resolved May 15, 2026, 09:57 AM UTC
No vendor updates were posted for this incident.
Major April 30, 2026 IMPORTANT: Critical Vulnera... 84d 7h section-234514 (Heart Internet - Services)
Started Apr 30, 2026, 06:56 AM UTC· resolved Jul 23, 2026, 02:14 PM UTC
No vendor updates were posted for this incident.
Minor April 28, 2026 Email Connectivity 21h 58m section-234514 (Heart Internet - Shared Mail)
Started Apr 28, 2026, 10:47 AM UTC· resolved Apr 29, 2026, 08:45 AM UTC
- investigating Apr 28, 2026, 10:47 AM UTC
Our platform team is currently investigating an issue caused by a spike in traffic to one of our mail servers. This may result in slower connections when accessing email via apps/clients or webmail. DDoS protection measures have been activated, and our SRE team is actively working to mitigate the impact while systems adjust to the increased traffic. We apologise for any inconvenience and will provide further updates as they become available.
Major April 23, 2026 Cluster 56 (web197, 198, 19... 9h 25m section-234538 (Cluster 56 (web197, 198, 199, 200))
Started Apr 23, 2026, 02:19 PM UTC· resolved Apr 23, 2026, 11:45 PM UTC
- investigating Apr 23, 2026, 02:19 PM UTC
Cluster 56 (web197, 198, 199, 200) went down.
Major April 22, 2026 Shared cPanel - Server 3 is... 5m section-234538 (Shared cPanel - Server 3)
Started Apr 22, 2026, 12:29 PM UTC· resolved Apr 22, 2026, 12:35 PM UTC
- investigating Apr 22, 2026, 12:29 PM UTC
Shared cPanel - Server 3 went down.
Major April 20, 2026 Cluster 26 (web110, 111, 11... 9m section-234538 (Cluster 26 (web110, 111, 112, 113))
Started Apr 20, 2026, 04:35 PM UTC· resolved Apr 20, 2026, 04:44 PM UTC
- investigating Apr 20, 2026, 04:35 PM UTC
Cluster 26 (web110, 111, 112, 113) went down.
Major April 19, 2026 Cluster 24 (web100, 101, 10... 9m section-234538 (Cluster 24 (web100, 101, 102, 103))
Started Apr 19, 2026, 09:04 PM UTC· resolved Apr 19, 2026, 09:14 PM UTC
- investigating Apr 19, 2026, 09:04 PM UTC
Cluster 24 (web100, 101, 102, 103) went down.
Major March 30, 2026 Cluster 35 (web150, 151, 15... 2h 52m section-234538 (Cluster 35 (web150, 151, 152)), section-234538 (Shared cPanel - Server 3)
Started Mar 30, 2026, 02:59 AM UTC· resolved Mar 30, 2026, 05:51 AM UTC
- investigating Mar 30, 2026, 02:59 AM UTC
Shared cPanel - Server 3 went down.
Major March 28, 2026 Cluster 25 (web105, 106, 10... 20m section-234538 (Cluster 25 (web105, 106, 107, 108))
Started Mar 28, 2026, 08:09 AM UTC· resolved Mar 28, 2026, 08:29 AM UTC
- investigating Mar 28, 2026, 08:09 AM UTC
Cluster 25 (web105, 106, 107, 108) went down.
Major March 27, 2026 Cluster 13 (web47, 48, 49, ... 8h 5m section-234538 (Cluster 13 (web47, 48, 49, 50)), section-234538 (Shared cPanel - Server 3)
Started Mar 27, 2026, 09:59 AM UTC· resolved Mar 27, 2026, 06:04 PM UTC
- investigating Mar 27, 2026, 09:59 AM UTC
Shared cPanel - Server 3 went down.
Major March 23, 2026 Cluster 23 (web244, 245, 24... 6m section-234538 (Cluster 23 (web244, 245, 246, 247, 248)), section-234538 (Cluster 25 (web105, 106, 107, 108)), section-234538 (Cluster 33 (web140, 141, 142)), section-234538 (Cluster 39 (web80, 81, 82, 83)) and 5 more
Started Mar 23, 2026, 11:17 AM UTC· resolved Mar 23, 2026, 11:23 AM UTC
- investigating Mar 23, 2026, 11:17 AM UTC
Cluster 23 (web244, 245, 246, 247, 248), Cluster 25 (web105, 106, 107, 108), Cluster 33 (web140, 141, 142), and 5 other resources went down.
Minor March 23, 2026 Connectivity – section-234514 (Heart Internet - Services)
Started Mar 23, 2026, 11:08 AM UTC· resolved Mar 23, 2026, 11:08 AM UTC
No vendor updates were posted for this incident.
Major March 16, 2026 Cluster 10 (web32, 33, 34, ... 5m section-234538 (Cluster 10 (web32, 33, 34, 35, 36))
Started Mar 16, 2026, 04:55 PM UTC· resolved Mar 16, 2026, 05:01 PM UTC
- investigating Mar 16, 2026, 04:55 PM UTC
Cluster 10 (web32, 33, 34, 35, 36) went down.
Minor March 9, 2026 This is a Test Status 40m section-234514 (Heart Internet - DNS)
Started Mar 09, 2026, 01:20 PM UTC· resolved Mar 09, 2026, 02:00 PM UTC
- investigating Mar 09, 2026, 01:20 PM UTC
Nothing is wrong, please ignore this.