Heart Internet experienced a minor incident on June 28, 2026 affecting Overall Service Status (Heart Internet - Shared Mail), lasting 1d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Overall Service Status (Heart Internet - Shared Mail)
Update timeline
- investigating Jun 28, 2026, 08:53 AM UTC
We've had reports of some customers not being able to login to their mailboxes. Our team are aware and investigating urgently.
- investigating Jun 28, 2026, 08:53 AM UTC
We've had reports of some customers not being able to login to their mailboxes. Our team are aware and investigating urgently. Update 11:00 - we've identified the root cause, and a fix has been applied, we will continue working to ensure stability and will update again once fully resolved.
- resolved Jun 29, 2026, 03:56 PM UTC
Update - the issue has now been resolved and all services are back to normal