Heart Internet experienced a major incident on July 8, 2026 affecting Overall Service Status (Heart Internet - Services), lasting 12d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2026, 04:33 PM UTC
We've temporarily disabled SSH access to our eXtend shared hosting and cPanel platforms to protect against a critical Linux kernel vulnerability. What's affected: SSH access to eXtend shared hosting and cPanel platforms What's still working: Web hosting and email services via HTTPS Control panel access via HTTPS All other services unaffected Next steps: We're monitoring vendor kernel updates. SSH will be restored once patched kernels are deployed and verified INCIDENT: SSH Access Temporarily Disabled We've temporarily disabled SSH access to our shared hosting and cPanel platforms to protect against a critical Linux kernel vulnerability. What's affected: SSH access to eXtend shared hosting and cPanel platforms What's still working: Web hosting and email services via HTTPS Control panel access via HTTPS All other services unaffected Next steps: We're monitoring vendor kernel updates. SSH will be restored once patched kernels are deployed and verified