Heart Internet incident

Cluster 13 (web47, 48, 49, ...

Major Resolved View vendor source →

Heart Internet experienced a major incident on March 27, 2026 affecting Shared Hosting Servers (Cluster 13 (web47, 48, 49, 50)) and Shared Hosting Servers (Shared cPanel - Server 3), lasting 8h 5m. The incident has been resolved; the full update timeline is below.

Started
Mar 27, 2026, 09:59 AM UTC
Resolved
Mar 27, 2026, 06:04 PM UTC
Duration
8h 5m
Detected by Pingoru
Mar 27, 2026, 09:59 AM UTC

Affected components

Shared Hosting Servers (Cluster 13 (web47, 48, 49, 50))Shared Hosting Servers (Shared cPanel - Server 3)

Update timeline

  1. investigating Mar 27, 2026, 09:59 AM UTC

    Shared cPanel - Server 3 went down.

  2. resolved Mar 27, 2026, 06:04 PM UTC

    Cluster 13 (web47, 48, 49, 50) recovered.