Heart Internet Outage History

Heart Internet degraded · 2 active incidents View live status →

There were 12 Heart Internet outages since March 2, 2026 totaling 43h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.heartstatus.uk

Minor April 28, 2026

Email Connectivity

Detected by Pingoru
Apr 28, 2026, 10:47 AM UTC
Resolved
Apr 29, 2026, 08:45 AM UTC
Duration
21h 58m
Affected: Overall Service Status (Heart Internet - Shared Mail)
Timeline · 3 updates
  1. investigating Apr 28, 2026, 10:47 AM UTC

    Our platform team is currently investigating an issue caused by a spike in traffic to one of our mail servers. This may result in slower connections when accessing email via apps/clients or webmail. DDoS protection measures have been activated, and our SRE team is actively working to mitigate the impact while systems adjust to the increased traffic. We apologise for any inconvenience and will provide further updates as they become available.

  2. investigating Apr 28, 2026, 10:47 AM UTC

    Our platform team is currently investigating an issue caused by a spike in traffic to one of our mail servers. This may result in slower connections when accessing email via apps/clients or webmail. DDoS protection measures have been activated, and our SRE team is actively working to mitigate the impact while systems adjust to the increased traffic. We apologise for any inconvenience and will provide further updates as they become available.

  3. resolved Apr 29, 2026, 08:45 AM UTC

    The issue has now been resolved, we will continue to monitor the situation.

Read the full incident report →

Major April 23, 2026

Cluster 56 (web197, 198, 19...

Detected by Pingoru
Apr 23, 2026, 02:19 PM UTC
Resolved
Apr 23, 2026, 11:45 PM UTC
Duration
9h 25m
Affected: Shared Hosting Servers (Cluster 56 (web197, 198, 199, 200))
Timeline · 2 updates
  1. investigating Apr 23, 2026, 02:19 PM UTC

    Cluster 56 (web197, 198, 199, 200) went down.

  2. resolved Apr 23, 2026, 11:45 PM UTC

    Cluster 56 (web197, 198, 199, 200) recovered.

Read the full incident report →

Major April 22, 2026

Shared cPanel - Server 3 is...

Detected by Pingoru
Apr 22, 2026, 12:29 PM UTC
Resolved
Apr 22, 2026, 12:35 PM UTC
Duration
5m
Affected: Shared Hosting Servers (Shared cPanel - Server 3)
Timeline · 2 updates
  1. investigating Apr 22, 2026, 12:29 PM UTC

    Shared cPanel - Server 3 went down.

  2. resolved Apr 22, 2026, 12:35 PM UTC

    Shared cPanel - Server 3 recovered.

Read the full incident report →

Major April 20, 2026

Cluster 26 (web110, 111, 11...

Detected by Pingoru
Apr 20, 2026, 04:35 PM UTC
Resolved
Apr 20, 2026, 04:44 PM UTC
Duration
9m
Affected: Shared Hosting Servers (Cluster 26 (web110, 111, 112, 113))
Timeline · 2 updates
  1. investigating Apr 20, 2026, 04:35 PM UTC

    Cluster 26 (web110, 111, 112, 113) went down.

  2. resolved Apr 20, 2026, 04:44 PM UTC

    Cluster 26 (web110, 111, 112, 113) recovered.

Read the full incident report →

Major April 19, 2026

Cluster 24 (web100, 101, 10...

Detected by Pingoru
Apr 19, 2026, 09:04 PM UTC
Resolved
Apr 19, 2026, 09:14 PM UTC
Duration
9m
Affected: Shared Hosting Servers (Cluster 24 (web100, 101, 102, 103))
Timeline · 2 updates
  1. investigating Apr 19, 2026, 09:04 PM UTC

    Cluster 24 (web100, 101, 102, 103) went down.

  2. resolved Apr 19, 2026, 09:14 PM UTC

    Cluster 24 (web100, 101, 102, 103) recovered.

Read the full incident report →

Major March 30, 2026

Cluster 35 (web150, 151, 15...

Detected by Pingoru
Mar 30, 2026, 02:59 AM UTC
Resolved
Mar 30, 2026, 05:51 AM UTC
Duration
2h 52m
Affected: Shared Hosting Servers (Cluster 35 (web150, 151, 152))Shared Hosting Servers (Shared cPanel - Server 3)
Timeline · 3 updates
  1. investigating Mar 30, 2026, 02:59 AM UTC

    Shared cPanel - Server 3 went down.

  2. resolved Mar 30, 2026, 05:51 AM UTC

    Cluster 35 (web150, 151, 152) recovered.

  3. resolved Mar 30, 2026, 05:51 AM UTC

    Cluster 35 (web150, 151, 152) recovered.

Read the full incident report →

Major March 28, 2026

Cluster 25 (web105, 106, 10...

Detected by Pingoru
Mar 28, 2026, 08:09 AM UTC
Resolved
Mar 28, 2026, 08:29 AM UTC
Duration
20m
Affected: Shared Hosting Servers (Cluster 25 (web105, 106, 107, 108))
Timeline · 3 updates
  1. investigating Mar 28, 2026, 08:09 AM UTC

    Cluster 25 (web105, 106, 107, 108) went down.

  2. resolved Mar 28, 2026, 08:29 AM UTC

    Cluster 25 (web105, 106, 107, 108) recovered.

  3. resolved Mar 28, 2026, 08:29 AM UTC

    Cluster 25 (web105, 106, 107, 108) recovered.

Read the full incident report →

Major March 27, 2026

Cluster 13 (web47, 48, 49, ...

Detected by Pingoru
Mar 27, 2026, 09:59 AM UTC
Resolved
Mar 27, 2026, 06:04 PM UTC
Duration
8h 5m
Affected: Shared Hosting Servers (Cluster 13 (web47, 48, 49, 50))Shared Hosting Servers (Shared cPanel - Server 3)
Timeline · 2 updates
  1. investigating Mar 27, 2026, 09:59 AM UTC

    Shared cPanel - Server 3 went down.

  2. resolved Mar 27, 2026, 06:04 PM UTC

    Cluster 13 (web47, 48, 49, 50) recovered.

Read the full incident report →

Major March 23, 2026

Cluster 23 (web244, 245, 24...

Detected by Pingoru
Mar 23, 2026, 11:17 AM UTC
Resolved
Mar 23, 2026, 11:23 AM UTC
Duration
6m
Affected: Shared Hosting Servers (Cluster 23 (web244, 245, 246, 247, 248))Shared Hosting Servers (Cluster 25 (web105, 106, 107, 108))Shared Hosting Servers (Cluster 33 (web140, 141, 142))Shared Hosting Servers (Cluster 39 (web80, 81, 82, 83))Shared Hosting Servers (Cluster 43 (web239, 240, 241, 242))Shared Hosting Servers (Cluster 45 (web6, 7, 8, 9))Shared Hosting Servers (Cluster 46 (web11, 12, 13, 14))Shared Hosting Servers (Cluster 48 (web21, 22, 23, 24))Shared Hosting Servers (Cluster 51 (web62, 63, 64, 65))
Timeline · 2 updates
  1. investigating Mar 23, 2026, 11:17 AM UTC

    Cluster 23 (web244, 245, 246, 247, 248), Cluster 25 (web105, 106, 107, 108), Cluster 33 (web140, 141, 142), and 5 other resources went down.

  2. resolved Mar 23, 2026, 11:23 AM UTC

    Cluster 51 (web62, 63, 64, 65) recovered.

Read the full incident report →

Minor March 23, 2026

Connectivity

Detected by Pingoru
Mar 23, 2026, 11:08 AM UTC
Resolved
Mar 23, 2026, 11:08 AM UTC
Duration
—
Affected: Overall Service Status (Heart Internet - Services)
Timeline · 1 update
  1. resolved Mar 23, 2026, 11:08 AM UTC

    We are aware of some connectivity issues across a small number of servers our SRE team are working on this as a top priority, we will update again once further information is available. Update 11.13 - the issue has now been resolved and services are returning to normal.

Read the full incident report →

Major March 16, 2026

Cluster 10 (web32, 33, 34, ...

Detected by Pingoru
Mar 16, 2026, 04:55 PM UTC
Resolved
Mar 16, 2026, 05:01 PM UTC
Duration
5m
Affected: Shared Hosting Servers (Cluster 10 (web32, 33, 34, 35, 36))
Timeline · 2 updates
  1. investigating Mar 16, 2026, 04:55 PM UTC

    Cluster 10 (web32, 33, 34, 35, 36) went down.

  2. resolved Mar 16, 2026, 05:01 PM UTC

    Cluster 10 (web32, 33, 34, 35, 36) recovered.

Read the full incident report →

Minor March 9, 2026

This is a Test Status

Detected by Pingoru
Mar 09, 2026, 01:20 PM UTC
Resolved
Mar 09, 2026, 02:00 PM UTC
Duration
40m
Affected: Overall Service Status (Heart Internet - DNS)
Timeline · 2 updates
  1. investigating Mar 09, 2026, 01:20 PM UTC

    Nothing is wrong, please ignore this.

  2. resolved Mar 09, 2026, 02:00 PM UTC

    Test concluded.

Read the full incident report →

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