Heart Internet Outage History

Heart Internet major outage · 1 active incident View live status →

Pingoru has recorded 67 incidents for Heart Internet: 67 in the last 12 months and 37 in the last 90 days.

Source: heartstatus.uk

67incidents recorded
67last 12 months
37last 90 days
3 daystypical duration
Incidents per month
01020AprMayJunJulAugSepOct11
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct10%
Pingoru began tracking Heart Internet in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 20261292 of 720 (13%)
May 20261346 of 744 (47%)
June 2026231 of 720 (4%)
July 20267378 of 744 (51%)
August 2026924 of 744 (3%)
September 20261295 of 720 (13%)
October 20261152 of 512 (10%)

Incidents, newest first

Major October 21, 2026 Cluster 10 (web32, 33, 34, 35, 36), Cluster 44 (web1, 2, 3, 4), and 2 other services are down 1h 31m

Started Oct 21, 2026, 02:05 AM UTC· resolved Oct 21, 2026, 03:36 AM UTC

  1. investigating Oct 21, 2026, 02:05 AM UTC

    Cluster 10 (web32, 33, 34, 35, 36) went down.

  2. resolved Oct 21, 2026, 03:36 AM UTC

    Cluster 10 (web32, 33, 34, 35, 36) recovered.

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Major October 20, 2026 Cluster 24 (web100, 101, 102, 103), Cluster 38 (web75, 76, 77, 78), and 1 other service are down 3h 17m

Started Oct 20, 2026, 02:36 AM UTC· resolved Oct 20, 2026, 05:54 AM UTC

  1. investigating Oct 20, 2026, 02:36 AM UTC

    Cluster 38 (web75, 76, 77, 78) went down.

  2. resolved Oct 20, 2026, 05:54 AM UTC

    Cluster 24 (web100, 101, 102, 103) recovered.

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Major October 19, 2026 Cluster 54 (web189, 190, 191, 192) is down 14m

Started Oct 19, 2026, 12:58 PM UTC· resolved Oct 19, 2026, 01:12 PM UTC

  1. investigating Oct 19, 2026, 12:58 PM UTC

    Cluster 54 (web189, 190, 191, 192) went down.

  2. resolved Oct 19, 2026, 01:12 PM UTC

    Cluster 54 (web189, 190, 191, 192) recovered.

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Major October 15, 2026 Cluster 10 (web32, 33, 34, 35, 36), Cluster 25 (web105, 106, 107, 108), and 8 other services are down 16h 29m

Started Oct 15, 2026, 02:05 AM UTC· resolved Oct 15, 2026, 06:35 PM UTC

  1. investigating Oct 15, 2026, 02:05 AM UTC

    Cluster 39 (web80, 81, 82, 83) went down.

  2. resolved Oct 15, 2026, 06:35 PM UTC

    Cluster 25 (web105, 106, 107, 108) recovered.

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Major October 14, 2026 Cluster 24 (web100, 101, 102, 103), Cluster 26 (web110, 111, 112, 113), and 2 other services are down 3h 42m

Started Oct 14, 2026, 01:56 AM UTC· resolved Oct 14, 2026, 05:39 AM UTC

  1. investigating Oct 14, 2026, 01:56 AM UTC

    Cluster 46 (web11, 12, 13, 14) went down.

  2. resolved Oct 14, 2026, 05:39 AM UTC

    Cluster 26 (web110, 111, 112, 113) recovered.

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Major October 8, 2026 Cluster 48 (web21, 22, 23, 24) and Cluster 55 (web193, 194, 195, 196) are down 1h 14m Shared Hosting Servers (Cluster 48 (web21, 22, 23, 24)), Shared Hosting Servers (Cluster 55 (web193, 194, 195, 196))

Started Oct 08, 2026, 03:58 AM UTC· resolved Oct 08, 2026, 05:13 AM UTC

  1. investigating Oct 08, 2026, 03:58 AM UTC

    Cluster 55 (web193, 194, 195, 196) went down.

  2. resolved Oct 08, 2026, 05:13 AM UTC

    Cluster 48 (web21, 22, 23, 24) recovered.

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Major October 7, 2026 Cluster 19 (web180, 181, 182, 183) and Cluster 51 (web62, 63, 64, 65) are down 1h 33m Shared Hosting Servers (Cluster 19 (web180, 181, 182, 183)), Shared Hosting Servers (Cluster 51 (web62, 63, 64, 65))

Started Oct 07, 2026, 01:57 AM UTC· resolved Oct 07, 2026, 03:31 AM UTC

  1. investigating Oct 07, 2026, 01:57 AM UTC

    Cluster 51 (web62, 63, 64, 65) went down.

  2. resolved Oct 07, 2026, 03:31 AM UTC

    Cluster 19 (web180, 181, 182, 183) recovered.

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Major October 6, 2026 Shared cPanel - Server 3 is down 4m Shared Hosting Servers (Shared cPanel - Server 3)

Started Oct 06, 2026, 12:30 AM UTC· resolved Oct 06, 2026, 12:35 AM UTC

  1. investigating Oct 06, 2026, 12:30 AM UTC

    Shared cPanel - Server 3 went down.

  2. resolved Oct 06, 2026, 12:35 AM UTC

    Shared cPanel - Server 3 recovered.

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Major October 1, 2026 Cluster 49 (web26, 27, 28, 29) is down 6m Shared Hosting Servers (Cluster 49 (web26, 27, 28, 29))

Started Oct 01, 2026, 08:37 AM UTC· resolved Oct 01, 2026, 08:43 AM UTC

  1. investigating Oct 01, 2026, 08:37 AM UTC

    Cluster 49 (web26, 27, 28, 29) went down.

  2. resolved Oct 01, 2026, 08:43 AM UTC

    Cluster 49 (web26, 27, 28, 29) recovered.

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Major September 30, 2026 Cluster 52 (web67, 68, 69, 70) and Cluster 54 (web189, 190, 191, 192) are down 1h 56m Shared Hosting Servers (Cluster 52 (web67, 68, 69, 70)), Shared Hosting Servers (Cluster 54 (web189, 190, 191, 192))

Started Sep 30, 2026, 02:07 AM UTC· resolved Sep 30, 2026, 04:04 AM UTC

  1. investigating Sep 30, 2026, 02:07 AM UTC

    Cluster 52 (web67, 68, 69, 70) went down.

  2. resolved Sep 30, 2026, 04:04 AM UTC

    Cluster 54 (web189, 190, 191, 192) recovered.

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Minor September 28, 2026 Mail Connectivity 23h 57m Overall Service Status (Heart Internet - Shared Mail)

Started Sep 28, 2026, 03:37 PM UTC· resolved Sep 29, 2026, 03:35 PM UTC

  1. investigating Sep 28, 2026, 03:37 PM UTC

    We are experiencing some intermittent mail issues and you may see some degraded service during this time. Our team are currently investigating.

  2. resolved Sep 29, 2026, 03:35 PM UTC

    The intermittent Exchange mail issue has now been resolved.

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Major September 28, 2026 Cluster 11 (web37, 38, 39, 40, 41) and Cluster 17 (web170, 171, 172, 173) are down 58m Shared Hosting Servers (Cluster 11 (web37, 38, 39, 40, 41)), Shared Hosting Servers (Cluster 17 (web170, 171, 172, 173))

Started Sep 28, 2026, 04:12 AM UTC· resolved Sep 28, 2026, 05:11 AM UTC

  1. investigating Sep 28, 2026, 04:12 AM UTC

    Cluster 11 (web37, 38, 39, 40, 41) went down.

  2. resolved Sep 28, 2026, 05:11 AM UTC

    Cluster 17 (web170, 171, 172, 173) recovered.

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Major September 24, 2026 Cluster 23 (web244, 245, 246, 247, 248) is down 1h 5m Shared Hosting Servers (Cluster 23 (web244, 245, 246, 247, 248))

Started Sep 24, 2026, 01:58 AM UTC· resolved Sep 24, 2026, 03:04 AM UTC

  1. investigating Sep 24, 2026, 01:58 AM UTC

    Cluster 23 (web244, 245, 246, 247, 248) went down.

  2. resolved Sep 24, 2026, 03:04 AM UTC

    Cluster 23 (web244, 245, 246, 247, 248) recovered.

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Minor September 19, 2026 Exchange Mailboxes - Incoming Mail 1d 16h Overall Service Status (Heart Internet - Shared Mail)

Started Sep 19, 2026, 03:28 PM UTC· resolved Sep 21, 2026, 08:00 AM UTC

  1. investigating Sep 19, 2026, 03:28 PM UTC

    We currently are aware of an issue preventing mail from being delivered to some exchange mailboxes. Our senior team are investigating.

  2. resolved Sep 21, 2026, 08:00 AM UTC

    This issue has now been resolved.

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Major September 15, 2026 Cluster 36 (web155, 156, 157) is down 6m Shared Hosting Servers (Cluster 36 (web155, 156, 157))

Started Sep 15, 2026, 02:15 AM UTC· resolved Sep 15, 2026, 02:22 AM UTC

  1. investigating Sep 15, 2026, 02:15 AM UTC

    Cluster 36 (web155, 156, 157) went down.

  2. resolved Sep 15, 2026, 02:22 AM UTC

    Cluster 36 (web155, 156, 157) recovered.

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Major September 10, 2026 Cluster 33 (web140, 141, 142) is down 36m Shared Hosting Servers (Cluster 33 (web140, 141, 142))

Started Sep 10, 2026, 12:34 AM UTC· resolved Sep 10, 2026, 01:11 AM UTC

  1. investigating Sep 10, 2026, 12:34 AM UTC

    Cluster 33 (web140, 141, 142) went down.

  2. resolved Sep 10, 2026, 01:11 AM UTC

    Cluster 33 (web140, 141, 142) recovered.

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Major September 9, 2026 Cluster 33 (web140, 141, 142) and Cluster 35 (web150, 151, 152) are down 1h 26m Shared Hosting Servers (Cluster 33 (web140, 141, 142)), Shared Hosting Servers (Cluster 35 (web150, 151, 152))

Started Sep 09, 2026, 02:14 AM UTC· resolved Sep 09, 2026, 03:41 AM UTC

  1. investigating Sep 09, 2026, 02:14 AM UTC

    Cluster 33 (web140, 141, 142) went down.

  2. resolved Sep 09, 2026, 03:41 AM UTC

    Cluster 33 (web140, 141, 142) and Cluster 35 (web150, 151, 152) recovered.

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Minor September 7, 2026 Incoming Mail Issue 19h 4m Overall Service Status (Heart Internet - Shared Mail)

Started Sep 07, 2026, 01:15 PM UTC· resolved Sep 08, 2026, 08:19 AM UTC

  1. investigating Sep 07, 2026, 01:15 PM UTC

    We're currently investigating an issue with incoming mail being delayed. Our SRE team are engaged and working on resolution.

  2. resolved Sep 08, 2026, 08:19 AM UTC

    Edit - the issue has now been resolved, we will continue to monitor the mail platform.

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Major September 1, 2026 Cluster 47 (web16, 17, 18, 19) is down 4h 14m Shared Hosting Servers (Cluster 47 (web16, 17, 18, 19))

Started Sep 01, 2026, 06:18 AM UTC· resolved Sep 01, 2026, 10:33 AM UTC

  1. investigating Sep 01, 2026, 06:18 AM UTC

    Cluster 47 (web16, 17, 18, 19) went down.

  2. resolved Sep 01, 2026, 10:33 AM UTC

    Cluster 47 (web16, 17, 18, 19) recovered.

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Major August 25, 2026 Cluster 30 (web130, 131, 132, 133) is down 25m Shared Hosting Servers (Cluster 30 (web130, 131, 132, 133))

Started Aug 25, 2026, 02:34 AM UTC· resolved Aug 25, 2026, 03:00 AM UTC

  1. investigating Aug 25, 2026, 02:34 AM UTC

    Cluster 30 (web130, 131, 132, 133) went down.

  2. resolved Aug 25, 2026, 03:00 AM UTC

    Cluster 30 (web130, 131, 132, 133) recovered.

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Major August 23, 2026 Cluster 59 (web302, 303, 304, 305) is down 6m Shared Hosting Servers (Cluster 59 (web302, 303, 304, 305))

Started Aug 23, 2026, 11:49 AM UTC· resolved Aug 23, 2026, 11:55 AM UTC

  1. investigating Aug 23, 2026, 11:49 AM UTC

    Cluster 59 (web302, 303, 304, 305) went down.

  2. resolved Aug 23, 2026, 11:55 AM UTC

    Cluster 59 (web302, 303, 304, 305) recovered.

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Major August 17, 2026 Cluster 16 (web165, 166, 167, 168) is down 11m Shared Hosting Servers (Cluster 16 (web165, 166, 167, 168))

Started Aug 17, 2026, 02:24 AM UTC· resolved Aug 17, 2026, 02:36 AM UTC

  1. investigating Aug 17, 2026, 02:24 AM UTC

    Cluster 16 (web165, 166, 167, 168) went down.

  2. resolved Aug 17, 2026, 02:36 AM UTC

    Cluster 16 (web165, 166, 167, 168) recovered.

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Major August 8, 2026 Cluster 35 (web150, 151, 152), Cluster 39 (web80, 81, 82, 83), and 8 other services are down 6h 26m Shared Hosting Servers (Cluster 35 (web150, 151, 152)), Shared Hosting Servers (Cluster 39 (web80, 81, 82, 83)), Shared Hosting Servers (Cluster 50 (web57, 58, 59, 60)), Shared Hosting Servers (Cluster 51 (web62, 63, 64, 65)) and 6 more

Started Aug 08, 2026, 02:49 PM UTC· resolved Aug 08, 2026, 09:15 PM UTC

  1. investigating Aug 08, 2026, 02:49 PM UTC

    Cluster 59 (web302, 303, 304, 305) went down.

  2. resolved Aug 08, 2026, 09:15 PM UTC

    Cluster 54 (web189, 190, 191, 192), Cluster 55 (web193, 194, 195, 196), and Cluster 56 (web197, 198, 199, 200) recovered.

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Major August 6, 2026 Shared cPanel - Server 1 is down 3h 14m Shared Hosting Servers (Shared cPanel - Server 1)

Started Aug 06, 2026, 12:33 AM UTC· resolved Aug 06, 2026, 03:47 AM UTC

  1. investigating Aug 06, 2026, 12:33 AM UTC

    Shared cPanel - Server 1 went down.

  2. resolved Aug 06, 2026, 03:47 AM UTC

    Shared cPanel - Server 1 recovered.

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Major August 3, 2026 Cluster 16 (web165, 166, 167, 168) and Shared cPanel - Server 3 are down 56m Shared Hosting Servers (Cluster 16 (web165, 166, 167, 168)), Shared Hosting Servers (Shared cPanel - Server 3)

Started Aug 03, 2026, 02:59 AM UTC· resolved Aug 03, 2026, 03:55 AM UTC

  1. investigating Aug 03, 2026, 02:59 AM UTC

    Shared cPanel - Server 3 went down.

  2. resolved Aug 03, 2026, 03:55 AM UTC

    Cluster 16 (web165, 166, 167, 168) recovered.

Read the full incident report →