- Detected by Pingoru
- Jun 02, 2026, 04:39 PM UTC
- Resolved
- Jun 02, 2026, 05:01 PM UTC
- Duration
- 22m
Affected: Overall Service Status (Heart Internet - Shared Mail)
Timeline · 2 updates
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investigating Jun 02, 2026, 04:39 PM UTC
We are currently experiencing mail delivery and connectivity issues. Our technical teams are actively investigating the root cause, and we will provide updates as soon as more information is available. Thank you for your patience.
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resolved Jun 02, 2026, 05:01 PM UTC
The connection issues have now been resolved.
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 08:48 PM UTC
- Resolved
- May 15, 2026, 09:57 AM UTC
- Duration
- 6d 13h
Affected: Overall Service Status (Heart Internet - Services)
Timeline · 2 updates
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investigating May 08, 2026, 08:48 PM UTC
We are aware of an issue affecting logins to Managed WordPress 2026 packages. Websites themselves remain fully operational; however, the SSO link within the control panel is currently not logging users in automatically as expected. Our platform team is actively investigating and working on a fix. We apologise for any inconvenience caused in the meantime.
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resolved May 15, 2026, 09:57 AM UTC
This issus has now been resolved
Read the full incident report →
- Detected by Pingoru
- Apr 30, 2026, 06:56 AM UTC
- Resolved
- Apr 30, 2026, 06:56 AM UTC
- Duration
- —
Affected: Overall Service Status (Heart Internet - Services)
Timeline · 1 update
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investigating Apr 30, 2026, 06:56 AM UTC
We are actively mitigating a recently disclosed vulnerability (the "copy fail" CVE) in the Linux kernel, affecting components of our infrastructure. Patching is underway across our fleet. What to expect: Brief, intermittent service interruptions are possible throughout the day as servers are rebooted to apply mitigations. Reboots may occur without advance warning to ensure timely remediation and protect customer data. We expect individual reboots to be short, but some requests in flight may fail and need to be retried. What we're doing: Rolling out patches and rebooting affected systems on an accelerated timeline. Monitoring for impact and prioritizing customer-facing services. We appreciate your patience as we prioritize the security of the platform. We will post further updates here as mitigation progresses and a final update once all systems are confirmed patched.
Read the full incident report →
- Detected by Pingoru
- Apr 28, 2026, 10:47 AM UTC
- Resolved
- Apr 29, 2026, 08:45 AM UTC
- Duration
- 21h 58m
Affected: Overall Service Status (Heart Internet - Shared Mail)
Timeline · 3 updates
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investigating Apr 28, 2026, 10:47 AM UTC
Our platform team is currently investigating an issue caused by a spike in traffic to one of our mail servers. This may result in slower connections when accessing email via apps/clients or webmail. DDoS protection measures have been activated, and our SRE team is actively working to mitigate the impact while systems adjust to the increased traffic. We apologise for any inconvenience and will provide further updates as they become available.
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investigating Apr 28, 2026, 10:47 AM UTC
Our platform team is currently investigating an issue caused by a spike in traffic to one of our mail servers. This may result in slower connections when accessing email via apps/clients or webmail. DDoS protection measures have been activated, and our SRE team is actively working to mitigate the impact while systems adjust to the increased traffic. We apologise for any inconvenience and will provide further updates as they become available.
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resolved Apr 29, 2026, 08:45 AM UTC
The issue has now been resolved, we will continue to monitor the situation.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 02:19 PM UTC
- Resolved
- Apr 23, 2026, 11:45 PM UTC
- Duration
- 9h 25m
Affected: Shared Hosting Servers (Cluster 56 (web197, 198, 199, 200))
Timeline · 2 updates
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investigating Apr 23, 2026, 02:19 PM UTC
Cluster 56 (web197, 198, 199, 200) went down.
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resolved Apr 23, 2026, 11:45 PM UTC
Cluster 56 (web197, 198, 199, 200) recovered.
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 12:29 PM UTC
- Resolved
- Apr 22, 2026, 12:35 PM UTC
- Duration
- 5m
Affected: Shared Hosting Servers (Shared cPanel - Server 3)
Timeline · 2 updates
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investigating Apr 22, 2026, 12:29 PM UTC
Shared cPanel - Server 3 went down.
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resolved Apr 22, 2026, 12:35 PM UTC
Shared cPanel - Server 3 recovered.
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 04:35 PM UTC
- Resolved
- Apr 20, 2026, 04:44 PM UTC
- Duration
- 9m
Affected: Shared Hosting Servers (Cluster 26 (web110, 111, 112, 113))
Timeline · 2 updates
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investigating Apr 20, 2026, 04:35 PM UTC
Cluster 26 (web110, 111, 112, 113) went down.
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resolved Apr 20, 2026, 04:44 PM UTC
Cluster 26 (web110, 111, 112, 113) recovered.
Read the full incident report →
- Detected by Pingoru
- Apr 19, 2026, 09:04 PM UTC
- Resolved
- Apr 19, 2026, 09:14 PM UTC
- Duration
- 9m
Affected: Shared Hosting Servers (Cluster 24 (web100, 101, 102, 103))
Timeline · 2 updates
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investigating Apr 19, 2026, 09:04 PM UTC
Cluster 24 (web100, 101, 102, 103) went down.
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resolved Apr 19, 2026, 09:14 PM UTC
Cluster 24 (web100, 101, 102, 103) recovered.
Read the full incident report →
- Detected by Pingoru
- Mar 30, 2026, 02:59 AM UTC
- Resolved
- Mar 30, 2026, 05:51 AM UTC
- Duration
- 2h 52m
Affected: Shared Hosting Servers (Cluster 35 (web150, 151, 152))Shared Hosting Servers (Shared cPanel - Server 3)
Timeline · 3 updates
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investigating Mar 30, 2026, 02:59 AM UTC
Shared cPanel - Server 3 went down.
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resolved Mar 30, 2026, 05:51 AM UTC
Cluster 35 (web150, 151, 152) recovered.
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resolved Mar 30, 2026, 05:51 AM UTC
Cluster 35 (web150, 151, 152) recovered.
Read the full incident report →
- Detected by Pingoru
- Mar 28, 2026, 08:09 AM UTC
- Resolved
- Mar 28, 2026, 08:29 AM UTC
- Duration
- 20m
Affected: Shared Hosting Servers (Cluster 25 (web105, 106, 107, 108))
Timeline · 3 updates
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investigating Mar 28, 2026, 08:09 AM UTC
Cluster 25 (web105, 106, 107, 108) went down.
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resolved Mar 28, 2026, 08:29 AM UTC
Cluster 25 (web105, 106, 107, 108) recovered.
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resolved Mar 28, 2026, 08:29 AM UTC
Cluster 25 (web105, 106, 107, 108) recovered.
Read the full incident report →
- Detected by Pingoru
- Mar 27, 2026, 09:59 AM UTC
- Resolved
- Mar 27, 2026, 06:04 PM UTC
- Duration
- 8h 5m
Affected: Shared Hosting Servers (Cluster 13 (web47, 48, 49, 50))Shared Hosting Servers (Shared cPanel - Server 3)
Timeline · 2 updates
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investigating Mar 27, 2026, 09:59 AM UTC
Shared cPanel - Server 3 went down.
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resolved Mar 27, 2026, 06:04 PM UTC
Cluster 13 (web47, 48, 49, 50) recovered.
Read the full incident report →
- Detected by Pingoru
- Mar 23, 2026, 11:17 AM UTC
- Resolved
- Mar 23, 2026, 11:23 AM UTC
- Duration
- 6m
Affected: Shared Hosting Servers (Cluster 23 (web244, 245, 246, 247, 248))Shared Hosting Servers (Cluster 25 (web105, 106, 107, 108))Shared Hosting Servers (Cluster 33 (web140, 141, 142))Shared Hosting Servers (Cluster 39 (web80, 81, 82, 83))Shared Hosting Servers (Cluster 43 (web239, 240, 241, 242))Shared Hosting Servers (Cluster 45 (web6, 7, 8, 9))Shared Hosting Servers (Cluster 46 (web11, 12, 13, 14))Shared Hosting Servers (Cluster 48 (web21, 22, 23, 24))Shared Hosting Servers (Cluster 51 (web62, 63, 64, 65))
Timeline · 2 updates
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investigating Mar 23, 2026, 11:17 AM UTC
Cluster 23 (web244, 245, 246, 247, 248), Cluster 25 (web105, 106, 107, 108), Cluster 33 (web140, 141, 142), and 5 other resources went down.
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resolved Mar 23, 2026, 11:23 AM UTC
Cluster 51 (web62, 63, 64, 65) recovered.
Read the full incident report →
- Detected by Pingoru
- Mar 23, 2026, 11:08 AM UTC
- Resolved
- Mar 23, 2026, 11:08 AM UTC
- Duration
- —
Affected: Overall Service Status (Heart Internet - Services)
Timeline · 1 update
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resolved Mar 23, 2026, 11:08 AM UTC
We are aware of some connectivity issues across a small number of servers our SRE team are working on this as a top priority, we will update again once further information is available. Update 11.13 - the issue has now been resolved and services are returning to normal.
Read the full incident report →
- Detected by Pingoru
- Mar 16, 2026, 04:55 PM UTC
- Resolved
- Mar 16, 2026, 05:01 PM UTC
- Duration
- 5m
Affected: Shared Hosting Servers (Cluster 10 (web32, 33, 34, 35, 36))
Timeline · 2 updates
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investigating Mar 16, 2026, 04:55 PM UTC
Cluster 10 (web32, 33, 34, 35, 36) went down.
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resolved Mar 16, 2026, 05:01 PM UTC
Cluster 10 (web32, 33, 34, 35, 36) recovered.
Read the full incident report →
- Detected by Pingoru
- Mar 09, 2026, 01:20 PM UTC
- Resolved
- Mar 09, 2026, 02:00 PM UTC
- Duration
- 40m
Affected: Overall Service Status (Heart Internet - DNS)
Timeline · 2 updates
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investigating Mar 09, 2026, 01:20 PM UTC
Nothing is wrong, please ignore this.
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resolved Mar 09, 2026, 02:00 PM UTC
Test concluded.
Read the full incident report →
