Heart Internet Outage History

Heart Internet is up right now

Heart Internet had 46 outages in the last 2 years totaling 167h 15m of downtime — averaging 1.9 incidents per month.

There were 46 Heart Internet outages since March 2, 2026 totaling 167h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.heartstatus.uk

Major October 15, 2026

Cluster 10 (web32, 33, 34, 35, 36), Cluster 25 (web105, 106, 107, 108), and 8 other services are down

Detected by Pingoru
Oct 15, 2026, 02:05 AM UTC
Resolved
Oct 15, 2026, 06:35 PM UTC
Duration
16h 29m
Timeline · 3 updates
  1. investigating Oct 15, 2026, 02:05 AM UTC

    Cluster 39 (web80, 81, 82, 83) went down.

  2. resolved Oct 15, 2026, 05:52 AM UTC

    Cluster 45 (web6, 7, 8, 9) recovered.

  3. resolved Oct 15, 2026, 06:35 PM UTC

    Cluster 25 (web105, 106, 107, 108) recovered.

Read the full incident report →

Major October 8, 2026

Cluster 48 (web21, 22, 23, 24) and Cluster 55 (web193, 194, 195, 196) are down

Detected by Pingoru
Oct 08, 2026, 03:58 AM UTC
Resolved
Oct 08, 2026, 05:13 AM UTC
Duration
1h 14m
Affected: Shared Hosting Servers (Cluster 48 (web21, 22, 23, 24))Shared Hosting Servers (Cluster 55 (web193, 194, 195, 196))
Timeline · 2 updates
  1. investigating Oct 08, 2026, 03:58 AM UTC

    Cluster 55 (web193, 194, 195, 196) went down.

  2. resolved Oct 08, 2026, 05:13 AM UTC

    Cluster 48 (web21, 22, 23, 24) recovered.

Read the full incident report →

Major October 7, 2026

Cluster 19 (web180, 181, 182, 183) and Cluster 51 (web62, 63, 64, 65) are down

Detected by Pingoru
Oct 07, 2026, 01:57 AM UTC
Resolved
Oct 07, 2026, 03:31 AM UTC
Duration
1h 33m
Affected: Shared Hosting Servers (Cluster 19 (web180, 181, 182, 183))Shared Hosting Servers (Cluster 51 (web62, 63, 64, 65))
Timeline · 3 updates
  1. investigating Oct 07, 2026, 01:57 AM UTC

    Cluster 51 (web62, 63, 64, 65) went down.

  2. resolved Oct 07, 2026, 02:43 AM UTC

    Cluster 51 (web62, 63, 64, 65) recovered.

  3. resolved Oct 07, 2026, 03:31 AM UTC

    Cluster 19 (web180, 181, 182, 183) recovered.

Read the full incident report →

Major October 6, 2026

Shared cPanel - Server 3 is down

Detected by Pingoru
Oct 06, 2026, 12:30 AM UTC
Resolved
Oct 06, 2026, 12:35 AM UTC
Duration
4m
Affected: Shared Hosting Servers (Shared cPanel - Server 3)
Timeline · 2 updates
  1. investigating Oct 06, 2026, 12:30 AM UTC

    Shared cPanel - Server 3 went down.

  2. resolved Oct 06, 2026, 12:35 AM UTC

    Shared cPanel - Server 3 recovered.

Read the full incident report →

Major October 1, 2026

Cluster 49 (web26, 27, 28, 29) is down

Detected by Pingoru
Oct 01, 2026, 08:37 AM UTC
Resolved
Oct 01, 2026, 08:43 AM UTC
Duration
6m
Affected: Shared Hosting Servers (Cluster 49 (web26, 27, 28, 29))
Timeline · 2 updates
  1. investigating Oct 01, 2026, 08:37 AM UTC

    Cluster 49 (web26, 27, 28, 29) went down.

  2. resolved Oct 01, 2026, 08:43 AM UTC

    Cluster 49 (web26, 27, 28, 29) recovered.

Read the full incident report →

Major September 30, 2026

Cluster 52 (web67, 68, 69, 70) and Cluster 54 (web189, 190, 191, 192) are down

Detected by Pingoru
Sep 30, 2026, 02:07 AM UTC
Resolved
Sep 30, 2026, 04:04 AM UTC
Duration
1h 56m
Affected: Shared Hosting Servers (Cluster 52 (web67, 68, 69, 70))Shared Hosting Servers (Cluster 54 (web189, 190, 191, 192))
Timeline · 2 updates
  1. investigating Sep 30, 2026, 02:07 AM UTC

    Cluster 52 (web67, 68, 69, 70) went down.

  2. resolved Sep 30, 2026, 04:04 AM UTC

    Cluster 54 (web189, 190, 191, 192) recovered.

Read the full incident report →

Minor September 28, 2026

Mail Connectivity

Detected by Pingoru
Sep 28, 2026, 03:37 PM UTC
Resolved
Sep 29, 2026, 03:35 PM UTC
Duration
23h 57m
Affected: Overall Service Status (Heart Internet - Shared Mail)
Timeline · 2 updates
  1. investigating Sep 28, 2026, 03:37 PM UTC

    We are experiencing some intermittent mail issues and you may see some degraded service during this time. Our team are currently investigating.

  2. resolved Sep 29, 2026, 03:35 PM UTC

    The intermittent Exchange mail issue has now been resolved.

Read the full incident report →

Major September 28, 2026

Cluster 11 (web37, 38, 39, 40, 41) and Cluster 17 (web170, 171, 172, 173) are down

Detected by Pingoru
Sep 28, 2026, 04:12 AM UTC
Resolved
Sep 28, 2026, 05:11 AM UTC
Duration
58m
Affected: Shared Hosting Servers (Cluster 11 (web37, 38, 39, 40, 41))Shared Hosting Servers (Cluster 17 (web170, 171, 172, 173))
Timeline · 3 updates
  1. investigating Sep 28, 2026, 04:12 AM UTC

    Cluster 11 (web37, 38, 39, 40, 41) went down.

  2. resolved Sep 28, 2026, 04:28 AM UTC

    Cluster 11 (web37, 38, 39, 40, 41) recovered.

  3. resolved Sep 28, 2026, 05:11 AM UTC

    Cluster 17 (web170, 171, 172, 173) recovered.

Read the full incident report →

Major September 24, 2026

Cluster 23 (web244, 245, 246, 247, 248) is down

Detected by Pingoru
Sep 24, 2026, 01:58 AM UTC
Resolved
Sep 24, 2026, 03:04 AM UTC
Duration
1h 5m
Affected: Shared Hosting Servers (Cluster 23 (web244, 245, 246, 247, 248))
Timeline · 2 updates
  1. investigating Sep 24, 2026, 01:58 AM UTC

    Cluster 23 (web244, 245, 246, 247, 248) went down.

  2. resolved Sep 24, 2026, 03:04 AM UTC

    Cluster 23 (web244, 245, 246, 247, 248) recovered.

Read the full incident report →

Minor September 19, 2026

Exchange Mailboxes - Incoming Mail

Detected by Pingoru
Sep 19, 2026, 03:28 PM UTC
Resolved
Sep 21, 2026, 08:00 AM UTC
Duration
1d 16h
Affected: Overall Service Status (Heart Internet - Shared Mail)
Timeline · 2 updates
  1. investigating Sep 19, 2026, 03:28 PM UTC

    We currently are aware of an issue preventing mail from being delivered to some exchange mailboxes. Our senior team are investigating.

  2. resolved Sep 21, 2026, 08:00 AM UTC

    This issue has now been resolved.

Read the full incident report →

Major September 15, 2026

Cluster 36 (web155, 156, 157) is down

Detected by Pingoru
Sep 15, 2026, 02:15 AM UTC
Resolved
Sep 15, 2026, 02:22 AM UTC
Duration
6m
Affected: Shared Hosting Servers (Cluster 36 (web155, 156, 157))
Timeline · 2 updates
  1. investigating Sep 15, 2026, 02:15 AM UTC

    Cluster 36 (web155, 156, 157) went down.

  2. resolved Sep 15, 2026, 02:22 AM UTC

    Cluster 36 (web155, 156, 157) recovered.

Read the full incident report →

Major September 10, 2026

Cluster 33 (web140, 141, 142) is down

Detected by Pingoru
Sep 10, 2026, 12:34 AM UTC
Resolved
Sep 10, 2026, 01:11 AM UTC
Duration
36m
Affected: Shared Hosting Servers (Cluster 33 (web140, 141, 142))
Timeline · 2 updates
  1. investigating Sep 10, 2026, 12:34 AM UTC

    Cluster 33 (web140, 141, 142) went down.

  2. resolved Sep 10, 2026, 01:11 AM UTC

    Cluster 33 (web140, 141, 142) recovered.

Read the full incident report →

Major September 9, 2026

Cluster 33 (web140, 141, 142) and Cluster 35 (web150, 151, 152) are down

Detected by Pingoru
Sep 09, 2026, 02:14 AM UTC
Resolved
Sep 09, 2026, 03:41 AM UTC
Duration
1h 26m
Affected: Shared Hosting Servers (Cluster 33 (web140, 141, 142))Shared Hosting Servers (Cluster 35 (web150, 151, 152))
Timeline · 2 updates
  1. investigating Sep 09, 2026, 02:14 AM UTC

    Cluster 33 (web140, 141, 142) went down.

  2. resolved Sep 09, 2026, 03:41 AM UTC

    Cluster 33 (web140, 141, 142) and Cluster 35 (web150, 151, 152) recovered.

Read the full incident report →

Minor September 7, 2026

Incoming Mail Issue

Detected by Pingoru
Sep 07, 2026, 01:15 PM UTC
Resolved
Sep 08, 2026, 08:19 AM UTC
Duration
19h 4m
Affected: Overall Service Status (Heart Internet - Shared Mail)
Timeline · 2 updates
  1. investigating Sep 07, 2026, 01:15 PM UTC

    We're currently investigating an issue with incoming mail being delayed. Our SRE team are engaged and working on resolution.

  2. resolved Sep 08, 2026, 08:19 AM UTC

    Edit - the issue has now been resolved, we will continue to monitor the mail platform.

Read the full incident report →

Major September 1, 2026

Cluster 47 (web16, 17, 18, 19) is down

Detected by Pingoru
Sep 01, 2026, 06:18 AM UTC
Resolved
Sep 01, 2026, 10:33 AM UTC
Duration
4h 14m
Affected: Shared Hosting Servers (Cluster 47 (web16, 17, 18, 19))
Timeline · 4 updates
  1. investigating Sep 01, 2026, 06:18 AM UTC

    Cluster 47 (web16, 17, 18, 19) went down.

  2. resolved Sep 01, 2026, 07:04 AM UTC

    Cluster 47 (web16, 17, 18, 19) recovered.

  3. resolved Sep 01, 2026, 09:53 AM UTC

    Cluster 47 (web16, 17, 18, 19) recovered.

  4. resolved Sep 01, 2026, 10:33 AM UTC

    Cluster 47 (web16, 17, 18, 19) recovered.

Read the full incident report →

Major August 25, 2026

Cluster 30 (web130, 131, 132, 133) is down

Detected by Pingoru
Aug 25, 2026, 02:34 AM UTC
Resolved
Aug 25, 2026, 03:00 AM UTC
Duration
25m
Affected: Shared Hosting Servers (Cluster 30 (web130, 131, 132, 133))
Timeline · 2 updates
  1. investigating Aug 25, 2026, 02:34 AM UTC

    Cluster 30 (web130, 131, 132, 133) went down.

  2. resolved Aug 25, 2026, 03:00 AM UTC

    Cluster 30 (web130, 131, 132, 133) recovered.

Read the full incident report →

Major August 23, 2026

Cluster 59 (web302, 303, 304, 305) is down

Detected by Pingoru
Aug 23, 2026, 11:49 AM UTC
Resolved
Aug 23, 2026, 11:55 AM UTC
Duration
6m
Affected: Shared Hosting Servers (Cluster 59 (web302, 303, 304, 305))
Timeline · 2 updates
  1. investigating Aug 23, 2026, 11:49 AM UTC

    Cluster 59 (web302, 303, 304, 305) went down.

  2. resolved Aug 23, 2026, 11:55 AM UTC

    Cluster 59 (web302, 303, 304, 305) recovered.

Read the full incident report →

Major August 17, 2026

Cluster 16 (web165, 166, 167, 168) is down

Detected by Pingoru
Aug 17, 2026, 02:24 AM UTC
Resolved
Aug 17, 2026, 02:36 AM UTC
Duration
11m
Affected: Shared Hosting Servers (Cluster 16 (web165, 166, 167, 168))
Timeline · 2 updates
  1. investigating Aug 17, 2026, 02:24 AM UTC

    Cluster 16 (web165, 166, 167, 168) went down.

  2. resolved Aug 17, 2026, 02:36 AM UTC

    Cluster 16 (web165, 166, 167, 168) recovered.

Read the full incident report →

Major August 8, 2026

Cluster 35 (web150, 151, 152), Cluster 39 (web80, 81, 82, 83), and 8 other services are down

Detected by Pingoru
Aug 08, 2026, 02:49 PM UTC
Resolved
Aug 08, 2026, 09:15 PM UTC
Duration
6h 26m
Affected: Shared Hosting Servers (Cluster 35 (web150, 151, 152))Shared Hosting Servers (Cluster 39 (web80, 81, 82, 83))Shared Hosting Servers (Cluster 50 (web57, 58, 59, 60))Shared Hosting Servers (Cluster 51 (web62, 63, 64, 65))Shared Hosting Servers (Cluster 52 (web67, 68, 69, 70))Shared Hosting Servers (Cluster 54 (web189, 190, 191, 192))Shared Hosting Servers (Cluster 55 (web193, 194, 195, 196))Shared Hosting Servers (Cluster 56 (web197, 198, 199, 200))Shared Hosting Servers (Cluster 58 (web298, 299, 300, 301))Shared Hosting Servers (Cluster 59 (web302, 303, 304, 305))
Timeline · 4 updates
  1. investigating Aug 08, 2026, 02:49 PM UTC

    Cluster 59 (web302, 303, 304, 305) went down.

  2. resolved Aug 08, 2026, 02:55 PM UTC

    Cluster 59 (web302, 303, 304, 305) recovered.

  3. resolved Aug 08, 2026, 03:45 PM UTC

    Cluster 59 (web302, 303, 304, 305) recovered.

  4. resolved Aug 08, 2026, 09:15 PM UTC

    Cluster 54 (web189, 190, 191, 192), Cluster 55 (web193, 194, 195, 196), and Cluster 56 (web197, 198, 199, 200) recovered.

Read the full incident report →

Major August 6, 2026

Shared cPanel - Server 1 is down

Detected by Pingoru
Aug 06, 2026, 12:33 AM UTC
Resolved
Aug 06, 2026, 03:47 AM UTC
Duration
3h 14m
Affected: Shared Hosting Servers (Shared cPanel - Server 1)
Timeline · 2 updates
  1. investigating Aug 06, 2026, 12:33 AM UTC

    Shared cPanel - Server 1 went down.

  2. resolved Aug 06, 2026, 03:47 AM UTC

    Shared cPanel - Server 1 recovered.

Read the full incident report →

Major August 3, 2026

Cluster 16 (web165, 166, 167, 168) and Shared cPanel - Server 3 are down

Detected by Pingoru
Aug 03, 2026, 02:59 AM UTC
Resolved
Aug 03, 2026, 03:55 AM UTC
Duration
56m
Affected: Shared Hosting Servers (Cluster 16 (web165, 166, 167, 168))Shared Hosting Servers (Shared cPanel - Server 3)
Timeline · 3 updates
  1. investigating Aug 03, 2026, 02:59 AM UTC

    Shared cPanel - Server 3 went down.

  2. resolved Aug 03, 2026, 03:05 AM UTC

    Shared cPanel - Server 3 recovered.

  3. resolved Aug 03, 2026, 03:55 AM UTC

    Cluster 16 (web165, 166, 167, 168) recovered.

Read the full incident report →

Major August 1, 2026

Cluster 40 (web85, 86, 87, 88), Cluster 41 (web90, 91, 92, 93), and 3 other services are down

Detected by Pingoru
Aug 01, 2026, 06:57 AM UTC
Resolved
Aug 01, 2026, 07:11 PM UTC
Duration
12h 13m
Affected: Shared Hosting Servers (Cluster 40 (web85, 86, 87, 88))Shared Hosting Servers (Cluster 41 (web90, 91, 92, 93))Shared Hosting Servers (Cluster 42 (web95, 96, 97, 98))Shared Hosting Servers (Cluster 43 (web239, 240, 241, 242))Shared Hosting Servers (Cluster 47 (web16, 17, 18, 19))
Timeline · 3 updates
  1. investigating Aug 01, 2026, 06:57 AM UTC

    Cluster 40 (web85, 86, 87, 88) and Cluster 41 (web90, 91, 92, 93) went down.

  2. resolved Aug 01, 2026, 07:03 AM UTC

    Cluster 43 (web239, 240, 241, 242) recovered.

  3. resolved Aug 01, 2026, 07:11 PM UTC

    Cluster 41 (web90, 91, 92, 93) recovered.

Read the full incident report →

Major July 31, 2026

Cluster 11 (web37, 38, 39, ...

Detected by Pingoru
Jul 31, 2026, 12:22 AM UTC
Resolved
Jul 31, 2026, 06:02 PM UTC
Duration
17h 39m
Affected: Shared Hosting Servers (Cluster 11 (web37, 38, 39, 40, 41))Shared Hosting Servers (Cluster 39 (web80, 81, 82, 83))Shared Hosting Servers (Cluster 40 (web85, 86, 87, 88))Shared Hosting Servers (Cluster 41 (web90, 91, 92, 93))Shared Hosting Servers (Cluster 42 (web95, 96, 97, 98))Shared Hosting Servers (Cluster 43 (web239, 240, 241, 242))
Timeline · 6 updates
  1. investigating Jul 31, 2026, 12:22 AM UTC

    Cluster 11 (web37, 38, 39, 40, 41) went down.

  2. resolved Jul 31, 2026, 12:23 AM UTC

    Cluster 11 (web37, 38, 39, 40, 41) recovered.

  3. resolved Jul 31, 2026, 03:12 AM UTC

    Cluster 42 (web95, 96, 97, 98) and Cluster 43 (web239, 240, 241, 242) recovered.

  4. resolved Jul 31, 2026, 02:12 PM UTC

    Cluster 39 (web80, 81, 82, 83), Cluster 40 (web85, 86, 87, 88), Cluster 41 (web90, 91, 92, 93), and 2 other resources recovered.

  5. resolved Jul 31, 2026, 04:12 PM UTC

    Cluster 41 (web90, 91, 92, 93), Cluster 42 (web95, 96, 97, 98), and Cluster 43 (web239, 240, 241, 242) recovered.

  6. resolved Jul 31, 2026, 06:02 PM UTC

    Cluster 42 (web95, 96, 97, 98) and Cluster 43 (web239, 240, 241, 242) recovered.

Read the full incident report →

Major July 30, 2026

Cluster 20 (web224, 225, 22...

Detected by Pingoru
Jul 30, 2026, 07:20 AM UTC
Resolved
Jul 30, 2026, 04:12 PM UTC
Duration
8h 51m
Affected: Shared Hosting Servers (Cluster 20 (web224, 225, 226, 227))Shared Hosting Servers (Cluster 39 (web80, 81, 82, 83))Shared Hosting Servers (Cluster 40 (web85, 86, 87, 88))Shared Hosting Servers (Cluster 41 (web90, 91, 92, 93))Shared Hosting Servers (Cluster 42 (web95, 96, 97, 98))Shared Hosting Servers (Cluster 43 (web239, 240, 241, 242))
Timeline · 4 updates
  1. investigating Jul 30, 2026, 07:20 AM UTC

    Cluster 20 (web224, 225, 226, 227) went down.

  2. resolved Jul 30, 2026, 07:21 AM UTC

    Cluster 20 (web224, 225, 226, 227) recovered.

  3. resolved Jul 30, 2026, 10:22 AM UTC

    Cluster 40 (web85, 86, 87, 88) recovered.

  4. resolved Jul 30, 2026, 04:12 PM UTC

    Cluster 40 (web85, 86, 87, 88), Cluster 42 (web95, 96, 97, 98), and Cluster 43 (web239, 240, 241, 242) recovered.

Read the full incident report →