Is Heart Internet down?

Last checked 6m ago
Current status
Heart Internet has degraded performance

Active incident: IMPORTANT: Critical Vulnera...

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Official status page: https://www.heartstatus.uk · Polled every 5 minutes · 62 components tracked

Real-time Heart Internet status, recent outages, and incident history — pulled directly from Heart Internet's official status page at https://www.heartstatus.uk every 5 minutes. Pingoru tracks 62 Heart Internet services and has captured 21 incidents in the last 90 days (99.46% uptime). Get email, Slack, Discord, or webhook alerts the moment Heart Internet reports a new incident — free for 5 monitors, no credit card.

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Heart Internet uptime 99.46% uptime · past 90 days
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Recent outages & incidents

Past 7 days
  1. IMPORTANT: Critical Vulnera...
    Ongoing ● 22h 25m
    Started Apr 28, 2026, 07:59 PM UTC
    Heart Internet - Services
    1 update · show timeline
    • investigating · Apr 28, 2026, 07:59 PM UTC

      WebPros have announced a critical vulnerability has been detected in ALL versions of cPanel. Their guidance is to shut down ALL control panel access, including cPanel, WHM, Webmail and Webdisk. We have taken these steps on our shared hosting and recommend any customers with a cPanel VPS or Dedicated Server also complete these steps urgently. The impact of this will mean that access to cPanel and WHM is unavailable for any customers during this time. More information can be found here: https://support.cpanel.net/hc/en-us/articles/40073787579671-Critical-Vulnerability-with-cPanel-WHM-Login-Authentication

    Latest: WebPros have announced a critical vulnerability has been detected in ALL versions of cPanel. Their guidance is to shut down ALL control panel access, including cPanel, WHM, Webmail…

  2. Email Connectivity
    Resolved 21h 58m
    Started Apr 28, 2026, 10:47 AM UTC · Resolved Apr 29, 2026, 08:45 AM UTC
    Heart Internet - Shared Mail
    3 updates · show timeline
    • investigating · Apr 28, 2026, 10:47 AM UTC

      Our platform team is currently investigating an issue caused by a spike in traffic to one of our mail servers. This may result in slower connections when accessing email via apps/clients or webmail. DDoS protection measures have been activated, and our SRE team is actively working to mitigate the impact while systems adjust to the increased traffic. We apologise for any inconvenience and will provide further updates as they become available.

    • investigating · Apr 28, 2026, 10:47 AM UTC

      Our platform team is currently investigating an issue caused by a spike in traffic to one of our mail servers. This may result in slower connections when accessing email via apps/clients or webmail. DDoS protection measures have been activated, and our SRE team is actively working to mitigate the impact while systems adjust to the increased traffic. We apologise for any inconvenience and will provide further updates as they become available.

    • resolved · Apr 29, 2026, 08:45 AM UTC

      The issue has now been resolved, we will continue to monitor the situation.

    Latest: The issue has now been resolved, we will continue to monitor the situation.

  3. Email Connectivity
    Resolved 1h 35m
    Started Apr 27, 2026, 10:31 AM UTC · Resolved Apr 27, 2026, 12:06 PM UTC
    Heart Internet - Shared Mail
    2 updates · show timeline
    • investigating · Apr 27, 2026, 10:31 AM UTC

      We are aware of some intermittent connecticity to imap.extendcp.co.uk. Our platform team are working on this as a priority.

    • resolved · Apr 27, 2026, 12:06 PM UTC

      Update - The issue has now been resolved, and everything should be back to normal. We wiill continue to monitor things from our side. The incident was caused by a sudden spike in traffic to the server, which triggered our DDoS protection and traffic filtering systems.

    Latest: Update - The issue has now been resolved, and everything should be back to normal. We wiill continue to monitor things from our side. The incident was caused by a sudden spike in t…

  4. Cluster 56 (web197, 198, 19...
    Resolved 9h 25m
    Started Apr 23, 2026, 02:19 PM UTC · Resolved Apr 23, 2026, 11:45 PM UTC
    Cluster 56 (web197, 198, 199, 200)
    2 updates · show timeline
    • investigating · Apr 23, 2026, 02:19 PM UTC

      Cluster 56 (web197, 198, 199, 200) went down.

    • resolved · Apr 23, 2026, 11:45 PM UTC

      Cluster 56 (web197, 198, 199, 200) recovered.

    Latest: Cluster 56 (web197, 198, 199, 200) recovered.

See the full Heart Internet outage history

17 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 30 days · 11 incidents
  • IMPORTANT: Critical Vulnera... Ongoing
    Started Apr 28, 2026, 07:59 PM UTC · ● 22h 25m
  • Email Connectivity Resolved
    Started Apr 28, 2026, 10:47 AM UTC · Resolved Apr 29, 2026, 08:45 AM UTC · 21h 58m
  • Email Connectivity Resolved
    Started Apr 27, 2026, 10:31 AM UTC · Resolved Apr 27, 2026, 12:06 PM UTC · 1h 35m
  • Cluster 56 (web197, 198, 19... Resolved
    Started Apr 23, 2026, 02:19 PM UTC · Resolved Apr 23, 2026, 11:45 PM UTC · 9h 25m
  • Shared cPanel - Server 3 is... Resolved
    Started Apr 22, 2026, 12:29 PM UTC · Resolved Apr 22, 2026, 12:35 PM UTC · 5m
  • Cluster 26 (web110, 111, 11... Resolved
    Started Apr 20, 2026, 04:35 PM UTC · Resolved Apr 20, 2026, 04:44 PM UTC · 9m
  • Cluster 24 (web100, 101, 10... Resolved
    Started Apr 19, 2026, 09:04 PM UTC · Resolved Apr 19, 2026, 09:14 PM UTC · 9m
  • Cluster 24 (web100, 101, 10... Resolved
    Started Apr 16, 2026, 09:04 PM UTC · Resolved Apr 16, 2026, 11:14 PM UTC · 2h 10m

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Incident timeline, this provider or all of them

Every Heart Internet incident — when it started, when it resolved, which services were affected, how bad it was, how long it lasted — laid out in one feed you can scan in 30 seconds. Filter to just Heart Internet or see every provider at once.

Maintenance calendar

Scheduled Heart Internet maintenance windows land in the same calendar as every other vendor you depend on — see what's running now, what's coming up, and a calendar view. Plan around your vendors instead of being caught out by them.

Every Heart Internet status change, one inbox

Pingoru watches Heart Internet's official status page every 5 minutes and delivers incident, resolution, and maintenance events to your email, Slack, Discord, Teams, or webhook.

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Heart Internet reports on 62 services. Subscribe to the ones you actually use — everything else stays silent.

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Track Heart Internet uptime & incident history

See 90 days of Heart Internet uptime at a glance, with every past incident linked to its component and update timeline. Export the history as CSV or JSON for SLA reports, postmortems, or vendor evaluations — data your team actually needs, not marketing numbers.

See Heart Internet uptime history

Frequently asked questions

What is Heart Internet's uptime?
Over the last 90 days, Heart Internet reported 99.46% uptime on its official status page. That figure is calculated from the public incident timeline at https://www.heartstatus.uk — each minute of degraded, partial-outage, or major-outage status counts against the total. Sign up to Pingoru free to see Heart Internet's uptime history rolling forward in real time.
Has Heart Internet had outages in 2026?
Yes — Heart Internet has had 20 incidents reported on its official status page so far in 2026. The full timeline (start times, durations, components affected) is shown above on this page. Pingoru re-checks the status page every 5 minutes so the count stays current.
When was the last Heart Internet outage?
The most recent Heart Internet incident was "Email Connectivity", which started on April 28, 2026 and was resolved on April 29, 2026. Pingoru captured this directly from https://www.heartstatus.uk. See the full incident card above for affected components and the update timeline.
How often does Heart Internet have outages?
Based on the last 90 days, Heart Internet averages 6.7 reported incidents per month on its official status page. Pingoru tracks each one with start time, duration, severity, and affected components — so you can see the pattern at a glance instead of digging through the vendor's archive.
Where is Heart Internet's status page?
Heart Internet's official status page is https://www.heartstatus.uk. Pingoru polls it every 5 minutes and renders the same data here, alongside every other cloud or SaaS provider you depend on — so you can spot multi-vendor incidents (e.g. AWS + Stripe + Cloudflare degrading at the same minute) without flipping between tabs.
Is Heart Internet down right now?
Heart Internet has degraded performance. Pingoru checks the official status page every 5 minutes and flips this headline the moment Heart Internet reports a change. Current status is based on 62 tracked services.
How does Pingoru know if Heart Internet is down?
We read https://www.heartstatus.uk directly, using Heart Internet's own status page. If the vendor reports an incident, you see it within one check cycle — not after someone manually marks the page as down.
Where can I get notified when Heart Internet has an outage?
Create a free Pingoru account and add Heart Internet as a monitor. You can filter to specific services, pick severity thresholds, and route alerts via email, Slack, Discord, or a webhook.
Heart Internet's status page says the service is up, but I'm having issues — what's wrong?
Three common reasons: • A real Heart Internet incident that hasn't been acknowledged on their public status page yet — vendor status pages are updated manually and typically lag the first customer reports by 10–30 minutes. • A regional or account-scoped issue affecting a subset of customers — these rarely trigger a global status-page change. • A local problem: ISP / DNS / your own software. Try reproducing from a mobile data connection and from a different network to isolate. If you suspect a real Heart Internet issue that isn't reflected yet, contact their support to escalate. Subscribing here means you get the alert the moment they do post an update.
Where does Pingoru get the official Heart Internet status?
We use Heart Internet's own status page at https://www.heartstatus.uk. Nothing is read in a way the vendor hasn't explicitly made public — we use the same data their own dashboard uses. So our data is as accurate as what you'd see loading the status page yourself, but rolled into one dashboard alongside every other service you depend on.
What does "Degraded" mean?
Heart Internet is reporting degraded performance — services are up but slower than usual, or a subset of requests is failing.

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