Is Heart Internet down?

We are currently experiencing mail delivery and connectivity issues. Our technical teams are actively investigating the root cause, and we will provide updates as soon as more information is available. Thank you for your patience.

The connection issues have now been resolved.

We are aware of an issue affecting logins to Managed WordPress 2026 packages. Websites themselves remain fully operational; however, the SSO link within the control panel is currently not logging users in automatically as expected. Our platform team is actively investigating and working on a fix. We apologise for any inconvenience caused in the meantime.

This issus has now been resolved

We are actively mitigating a recently disclosed vulnerability (the "copy fail" CVE) in the Linux kernel, affecting components of our infrastructure. Patching is underway across our fleet. What to expect: Brief, intermittent service interruptions are possible throughout the day as servers are rebooted to apply mitigations. Reboots may occur without advance warning to ensure timely remediation and protect customer data. We expect individual reboots to be short, but some requests in flight may fail and need to be retried. What we're doing: Rolling out patches and rebooting affected systems on an accelerated timeline. Monitoring for impact and prioritizing customer-facing services. We appreciate your patience as we prioritize the security of the platform. We will post further updates here as mitigation progresses and a final update once all systems are confirmed patched.

WebPros have announced a critical vulnerability has been detected in ALL versions of cPanel. Their guidance is to shut down ALL control panel access, including cPanel, WHM, Webmail and Webdisk. We have taken these steps on our shared hosting and recommend any customers with a cPanel VPS or Dedicated Server also complete these steps urgently. The impact of this will mean that access to cPanel and WHM is unavailable for any customers during this time. More information can be found here: https://support.cpanel.net/hc/en-us/articles/40073787579671-Critical-Vulnerability-with-cPanel-WHM-Login-Authentication

Our platform team is currently investigating an issue caused by a spike in traffic to one of our mail servers. This may result in slower connections when accessing email via apps/clients or webmail. DDoS protection measures have been activated, and our SRE team is actively working to mitigate the impact while systems adjust to the increased traffic. We apologise for any inconvenience and will provide further updates as they become available.

Our platform team is currently investigating an issue caused by a spike in traffic to one of our mail servers. This may result in slower connections when accessing email via apps/clients or webmail. DDoS protection measures have been activated, and our SRE team is actively working to mitigate the impact while systems adjust to the increased traffic. We apologise for any inconvenience and will provide further updates as they become available.

The issue has now been resolved, we will continue to monitor the situation.