Heart Internet experienced a minor incident on April 28, 2026 affecting Overall Service Status (Heart Internet - Shared Mail), lasting 21h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 28, 2026, 10:47 AM UTC
Our platform team is currently investigating an issue caused by a spike in traffic to one of our mail servers. This may result in slower connections when accessing email via apps/clients or webmail. DDoS protection measures have been activated, and our SRE team is actively working to mitigate the impact while systems adjust to the increased traffic. We apologise for any inconvenience and will provide further updates as they become available.
- investigating Apr 28, 2026, 10:47 AM UTC
Our platform team is currently investigating an issue caused by a spike in traffic to one of our mail servers. This may result in slower connections when accessing email via apps/clients or webmail. DDoS protection measures have been activated, and our SRE team is actively working to mitigate the impact while systems adjust to the increased traffic. We apologise for any inconvenience and will provide further updates as they become available.
- resolved Apr 29, 2026, 08:45 AM UTC
The issue has now been resolved, we will continue to monitor the situation.