Heap.io had 46 outages in the last 2 years totaling 98h 20m of downtime — averaging 1.9 incidents per month.
There were 46 Heap.io outages since January 21, 2025 totaling 98h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue causing dashboards and charts to experience loading delays or failures.
This incident has been resolved
This incident has been resolved.
We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 2 hours.
We are continuing to work on a fix.
We are continuing to work on a fix.
This incident has been resolved.
We are current investigating an issue with slow/unresponsive queries for a subset of customers. No data is lost. We will post an update in 2 hours.
Queries have resumed. We are monitoring.
This incident has been resolved.
No data has been lost. We are working on a fix
We continue to work on a fix for this issue
We are continuing to work on the fix for this issue.
We continue to work on a fix for this issue. We will post an update as soon as one is available.
The fix has been applied and latency is recovering. We continue to monitor.
Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.
Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.
Latency has recovered for all components. No data was lost. Connect syncs will sync the latest data on the next regularly scheduled sync. We will continue to monitor.
We are currently investigating this issue.
This incident has been resolved
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing delays for Connect Syncs. Bigquery environments appear to be affected. Our engineering team is currently working to identify a root cause and implement a solution. We will post an update in 2 hours.
We are continuing to investigate the issue. We will post an update in 2 hours.
We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered.
This incident has been resolved.
We have identified an connectivity issue in the app which is impacting a subset of customers in the EU. We are working on the fix.
A fix has been applied. We continue to monitor.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Apr 1, 15:39 PDT Resolved - This incident has been resolved. Apr 1, 15:28 PDT Update - We have implemented a fix and monitoring recovery Apr 1, 14:31 PDT Monitoring - We are continuing to monitor this issue. We will post another update in 2 hours. Apr 1, 13:36 PDT Investigating - We are currently experiencing delays in data being available in the app for subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Apr 1, 02:30 PDT Completed - The scheduled maintenance has been completed. Apr 1, 00:30 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 29, 09:45 PDT Scheduled - We will be performing a routine infrastructure upgrade during this window. You may experience brief interruptions in app availability and brief delays in data availability.
Mar 30, 11:05 PDT Resolved - This incident has been resolved. Mar 30, 10:21 PDT Monitoring - A fix has been applied and latency is beginning to recover Mar 30, 07:30 PDT Identified - We are experiencing latency in our upstream data source. Syncs running during this period in the EU may have stale data. We will post an update within the hour.
Mar 30, 07:09 PDT Resolved - This incident has been resolved. Mar 28, 10:06 PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar 26, 07:17 PDT Identified - The issue has been identified and a fix is being implemented.
Mar 18, 13:35 PDT Resolved - This incident has been resolved. Mar 18, 10:41 PDT Investigating - Data collection is unaffected. Our engineers are currently investigating the issue.
Mar 18, 10:54 PDT Resolved - This incident has been resolved. Mar 18, 10:13 PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar 18, 09:57 PDT Identified - The issue has been identified and a fix is being implemented. Mar 18, 09:34 PDT Investigating - We are currently investigating this issue.
Mar 15, 20:56 PDT Resolved - This incident has been resolved. Mar 15, 17:51 PDT Monitoring - The fix has been applied and latency is starting to recover. We continue to monitor. Mar 15, 17:31 PDT Identified - The issue has been identified and a fix is being implemented. We are still experiencing data latency at this time. Data is still being collected and no data has been lost. Mar 15, 12:54 PDT Update - We are continuing with this investigation. We will post an update as soon as one is available. Mar 15, 11:58 PDT Update - We continue to investigate this issue. Mar 15, 10:30 PDT Update - We are continuing to investigate this issue. Mar 15, 09:43 PDT Investigating - Some of our customers will see stale data in the app, and may experience queries timing out or failing. We are currently investigating. Data continues to be collected and no data has been lost. We will post an update within an hour.
Mar 10, 18:58 PDT Resolved - This incident has been resolved. Mar 9, 01:42 PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar 3, 08:24 PST Update - The issue has been identified and a fix is being implemented. We are currently working to backfill the data and update customers as soon as possible Mar 3, 08:22 PST Identified - The issue has been identified and a fix is being implemented. We are currently working to backfill the data and update customers as soon as possible
Feb 12, 14:58 PST Resolved - This incident has been resolved. Feb 12, 12:58 PST Monitoring - We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered. Feb 12, 12:29 PST Identified - We have identified another issue causing sync delays and are working on a solution. Feb 12, 10:45 PST Monitoring - We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered. Feb 12, 10:13 PST Update - We are continuing to work on a fix for this issue. Feb 12, 10:13 PST Identified - Our engineering team has identified the root cause of the delayed syncs and is working on a solution. There is no data loss. We will post an update in one hour.
Jan 28, 12:34 PST Resolved - This incident has been resolved. Connect syncs will re-sync any missed data at the next regularly scheduled sync. Jan 28, 11:31 PST Investigating - We are experiencing latency in our upstream data source in EU only. Syncs running during this period may have stale data. We will post an update within the hour. No data has been lost and data is still being collected.
Jan 27, 07:05 PST Resolved - This incident has been resolved. Jan 27, 05:50 PST Identified - The issue has been identified and a fix is being implemented. Jan 27, 02:48 PST Investigating - Some customers using Sense AI may experience degraded performance when accessing the Heap application. Data collection remains unaffected. Our engineering team is actively investigating and working to resolve the issue as quickly as possible.
Jan 25, 05:58 PST Resolved - This incident has been resolved. Jan 25, 03:38 PST Identified - We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
Jan 5, 14:32 PST Resolved - This incident has been resolved. Jan 5, 14:31 PST Monitoring - A fix has been implemented and we are monitoring the results. Jan 5, 13:47 PST Investigating - Some customers may experience query latency. Queries for some customers may take a while to load or return errors. Data collection is not impacted.
Dec 2, 03:11 PST Resolved - This incident has been resolved. Dec 1, 14:00 PST Identified - The issue has been identified and we are working on a fix. We will provide an update tomorrow. Dec 1, 10:37 PST Update - We are continuing to investigate this issue and will provide an update in 2 hours. Dec 1, 09:38 PST Investigating - Metric alert notifications are currently delayed. We are still investigating and will provide an update in 1 hour.