Heap.io incident

Queries failing to return

Minor Resolved View vendor source →

Heap.io experienced a minor incident on January 5, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 05, 2026, 10:32 PM UTC
Resolved
Jan 05, 2026, 10:32 PM UTC
Duration
—
Detected by Pingoru
Jan 05, 2026, 10:32 PM UTC

Update timeline

  1. monitoring Jan 05, 2026, 10:32 PM UTC

    Jan 5, 14:32 PST Resolved - This incident has been resolved. Jan 5, 14:31 PST Monitoring - A fix has been implemented and we are monitoring the results. Jan 5, 13:47 PST Investigating - Some customers may experience query latency. Queries for some customers may take a while to load or return errors. Data collection is not impacted.