Heap.io incident

Query failures impacting some customers in EU

Minor Resolved View vendor source →

Heap.io experienced a minor incident on May 5, 2026 affecting App, lasting 2h 16m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 12:35 PM UTC
Resolved
May 05, 2026, 02:51 PM UTC
Duration
2h 16m
Detected by Pingoru
May 05, 2026, 12:35 PM UTC

Affected components

App

Update timeline

  1. identified May 05, 2026, 12:35 PM UTC

    We have identified an connectivity issue in the app which is impacting a subset of customers in the EU. We are working on the fix.

  2. monitoring May 05, 2026, 01:42 PM UTC

    A fix has been applied. We continue to monitor.

  3. resolved May 05, 2026, 02:51 PM UTC

    This incident has been resolved.