Heap.io incident

Query failures impacting some customers in EU

Started
May 05, 2026, 12:35 PM UTC
Resolved
Ongoing
Duration
● 2h 13m
Detected by Pingoru
May 05, 2026, 12:35 PM UTC

Affected components

App

Update timeline

  1. identified May 05, 2026, 12:35 PM UTC

    We have identified an connectivity issue in the app which is impacting a subset of customers in the EU. We are working on the fix.

  2. monitoring May 05, 2026, 01:42 PM UTC

    A fix has been applied. We continue to monitor.

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