Heap.io experienced a minor incident on April 1, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Apr 01, 2026, 10:39 PM UTC
Apr 1, 15:39 PDT Resolved - This incident has been resolved. Apr 1, 15:28 PDT Update - We have implemented a fix and monitoring recovery Apr 1, 14:31 PDT Monitoring - We are continuing to monitor this issue. We will post another update in 2 hours. Apr 1, 13:36 PDT Investigating - We are currently experiencing delays in data being available in the app for subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.