Heap.io incident

Heap Connect Syncs EU only: Possibility Of Stale Data

Minor Resolved View vendor source →

Heap.io experienced a minor incident on January 28, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2026, 08:34 PM UTC
Resolved
Jan 28, 2026, 08:34 PM UTC
Duration
—
Detected by Pingoru
Jan 28, 2026, 08:34 PM UTC

Update timeline

  1. monitoring Jan 28, 2026, 08:34 PM UTC

    Jan 28, 12:34 PST Resolved - This incident has been resolved. Connect syncs will re-sync any missed data at the next regularly scheduled sync. Jan 28, 11:31 PST Investigating - We are experiencing latency in our upstream data source in EU only. Syncs running during this period may have stale data. We will post an update within the hour. No data has been lost and data is still being collected.