Partial service disruption for some Heap/PA customers

Update timeline

1. monitoring Mar 16, 2026, 03:56 AM UTC

   Mar 15, 20:56 PDT Resolved - This incident has been resolved. Mar 15, 17:51 PDT Monitoring - The fix has been applied and latency is starting to recover. We continue to monitor. Mar 15, 17:31 PDT Identified - The issue has been identified and a fix is being implemented. We are still experiencing data latency at this time. Data is still being collected and no data has been lost. Mar 15, 12:54 PDT Update - We are continuing with this investigation. We will post an update as soon as one is available. Mar 15, 11:58 PDT Update - We continue to investigate this issue. Mar 15, 10:30 PDT Update - We are continuing to investigate this issue. Mar 15, 09:43 PDT Investigating - Some of our customers will see stale data in the app, and may experience queries timing out or failing. We are currently investigating. Data continues to be collected and no data has been lost. We will post an update within an hour.